3Com 3CCFEM556B User Guide - Page 67

Symptom, Solution

Get 3Com 3CCFEM556B - Megahertz 10/100 LAN PDF manuals and user guides
UPC - 662662532154
View all 3Com 3CCFEM556B manuals
Add to My Manuals
Save this manual to your list of manuals

Page 67 highlights

Basic Modem Troubleshooting 61 Symptom Modem won't dial Modem won't fax Modem not listed in software Modem won't connect Modem communication error or modem not found Solution s Check your phone line and cable connections. See Chapter 2. s Make sure no other phone extension has been picked up on the same line. s Make sure you are using a standard analog telephone line. You might receive an error if you are trying to connect to a digital phone system or PBX. s Listen for a normal dial tone on the line. If the dial tone sounds different than normal, find another line. s Make sure you have selected the correct fax class. s Make sure that you do not have another communications program open. s Be sure you selected the correct printer driver in your word processing program. s Turn off all power management. s If you do not have a 3Com modem listed, refer to "Setting Up Your Communications Software" in Chapter 8. s Make sure the parity, modem speed, word length, and stop bits are set up according to specifications. s Try removing all of the error correction and data compression. s DOS users should ensure that the correct modem enablers are loading in the CONFIG.SYS or AUTOEXEC.BAT file. s Make sure you have inserted or installed the modem completely. s Check your computer's BIOS setup. If it requires certain settings for modems, be sure they have been turned on. s Make sure you have selected the correct COM port in your software setup. s Check all the cable connections and make sure they are secure. s If you are using fax software, make sure you have selected the correct fax class.

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
Basic Modem Troubleshooting
61
Modem won't dial
■
Check your phone line and cable connections. See
Chapter 2.
■
Make sure no other phone extension has been
picked up on the same line.
■
Make sure you are using a standard analog
telephone line. You might receive an error if you
are trying to connect to a digital phone system or
PBX.
■
Listen for a normal dial tone on the line. If the dial
tone sounds different than normal, find another
line.
Modem won't fax
■
Make sure you have selected the correct fax class.
■
Make sure that you do not have another
communications program open.
■
Be sure you selected the correct printer driver in
your word processing program.
■
Turn off all power management.
Modem not listed in
software
■
If you do not have a 3Com modem listed, refer to
“Setting Up Your Communications Software”
in Chapter 8.
Modem won't connect
■
Make sure the parity, modem speed, word length,
and stop bits are set up according to
specifications.
■
Try removing all of the error correction and data
compression.
Modem communication
error or modem not found
■
DOS users should ensure that the correct modem
enablers are loading in the CONFIG.SYS or
AUTOEXEC.BAT file.
■
Make sure you have inserted or installed the
modem completely.
■
Check your computer's BIOS setup. If it requires
certain settings for modems, be sure they have
been turned on.
■
Make sure you have selected the correct COM
port in your software setup.
■
Check all the cable connections and make sure
they are secure.
■
If you are using fax software, make sure you have
selected the correct fax class.
Symptom
Solution