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Brother International MFC-4300 Users Manual - English - Page 121

Troubleshooting and Routine Maintenance, Troubleshooting, Brother fax-back system, Frequently Asked

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15 Troubleshooting and 15 Routine Maintenance Troubleshooting IMPORTANT For technical and operational assistance, you must call the country where you purchased the MFC. Calls must be made from within that country. Brother fax-back system Brother Customer Service has installed an easy-to-use fax-back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling. Call and follow the voice prompts to receive faxed instructions on how to use the system and your index of fax-back subjects. If you can't resolve a difficulty with your MFC using this manual, call our faxback system, and follow the voice prompts to receive faxed instructions about using the system, and an index of fax-back subjects. In USA: 1-800-521-2846 In Canada: 1-800-681-9838 1-514-685-5381 (within Montreal) The Brother fax-back system number (USA only) has been preprogrammed on One Touch key 1. Frequently Asked Questions (FAQs) You can find more information about Brother products on the World Wide Web. From product specification sheets to Frequently Asked Questions (FAQs), it is all there. Visit us at: http://www.brother.com You can check here for Brother Printer Driver updates. T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 15 - 1

Section	Page
Brother Numbers	3
Ordering Accessories and Supplies	4
Quick Reference Guide	9
Table of Contents	11
Introduction	19
Using This Manual	19
Finding Information	19
Conventions Used in this Manual	19
Test Sheet Procedures (USA Only)	19
MFC 4300 Control Panel Overview	20
About Fax Machines	22
Fax Tones and Handshake	22
ECM (Error Correction Mode)	22
Assembly and Connections	23
Packing List	23
Choosing a Location	24
Assembly	25
Installing the Drum Unit Assembly (with Toner Cartridge)	25
Setting Up the MFC	27
Loading Paper	28
Acceptable Paper	29
Paper Capacity of Feeder	30
Manual Feed Slot	30
Loading One Sheet of Paper	30
Connecting an External Telephone Answering Device (TAD)	31
Sequence	31
Connections	31
Recording Outgoing Message on External TAD	32
Connecting an External Telephone	32
Special Line Considerations	33
Roll Over Phone Lines	33
Two-Line Phone System	33
Converting Telephone Wall Outlets	33
Installing Fax Machine, External Two-Line TAD, and Two-Line Telephone	34
Multi-Line Connections (PBX)	35
If you are installing the MFC to work with a PBX:	35
Custom Features on a Single Line	35
On-Screen Programming	36
User-Friendly Programming	36
Function Mode	36
Alternating Displays	37
Function Selection Table	37
Initial Setup	42
Getting Started	42
Setting Date and Time	42
Setting Station ID	42
Setting Tone/Pulse Dialing (Canada Only)	43
Entering Text	43
Inserting spaces	44
Making corrections	44
Repeating letters	44
Special characters and symbols	44
Setting Beeper Volume	45
Setting the Handset Volume	45
Setting Volume Amplify	46
Setting the Speaker Volume	46
Setting the Ring Volume	46
Memory Storage	46
Sleep Mode	47
Delayed Timer	47
Setup Receive	48
Basic Receiving Operations	48
Select Receive Mode	48
To select or change your Receive Mode	49
Setting Ring Delay	49
Setting FAX/TEL (F/T) Ring Time	50
Easy Receive	50
Printing a Reduced Incoming Document	51
Recommended Reductions	51
Setting Paper Size	52
Setting the Print Density	52
Toner Save	52
Advanced Receiving Operations	53
Operation from Extension Telephone or External Telephone	53
For FAX/TEL Mode Only	53
Changing Remote Codes	53
Polling	54
Setting Up Polling Receive	54
Setting Up Sequential Polling Receive	54
Printing a Fax in Memory	55
Canceling a Scheduled Job	55
Telephone Services	56
Distinctive Ring	56
Registering Your Distinctive Ring Pattern	57
Caller ID	58
Viewing Caller ID List	58
Printing Caller ID List	58
Call Waiting Caller ID	59
Setup Send	60
Before You Begin	60
Sending Faxes Using Multiple Settings	60
Using the ADF (Automatic Document Feeder)	60
Manual Transmission	61
Automatic Transmission	61
Manual and Automatic Fax Redial	61
Dual Access	61
Real Time Transmission	62
Checking the Jobs Status	62
Canceling Jobs While Scanning the Original	63
Canceling Jobs in Memory	63
Basic Sending Operations	63
Composing Electronic Cover Page	63
Composing Your Own Comments	64
Cover Page for Next Fax Only	64
Always Send Cover Page	65
Using a Printed Cover Page	65
Contrast	66
Resolution	66
Advanced Sending Operations	66
Overseas Mode	66
Call Reservation	67
Print Sample Call Back Message	67
Delayed Fax	68
Multiple Resolution Transmission	68
Setting Up Polled Transmit	69
Interrupting Delayed Fax and Polled Transmit Jobs	69
Auto Dial Numbers and Dialing Options	70
Storing Numbers for Easy Dialing	70
Storing One Touch Dial Numbers	70
Storing Speed Dial Numbers	71
Changing One Touch and Speed Dial Numbers	71
Setting Up Groups for Broadcasting	72
Dialing and Telephone Options	73
Manual Dialing	73
One Touch Dialing	73
Speed Dialing	74
Dialing Access Codes and Credit Card Numbers	74
Search	74
Broadcasting	75
Pause	76
Hold	76
Tone/Pulse	76
Redial	76
Remote Fax Options	77
Fax Forwarding/Paging	77
Programming a Fax Forwarding Number	77
Programming Paging Number	78
Setting Fax Storage	78
Changing Remote Retrieval Access Code	79
Remote Retrieval	79
Using Remote Retrieval Access Code	79
Remote Commands	80
Retrieving Memory Status List	81
Retrieving Fax Messages	81
Changing Fax Forwarding Number	82
Printing Reports	83
Fax Settings and Activity	83
To Print a Report	83
Transmission Verification (Xmit) Report	84
Activity Report Interval	84
Making Copies	85
Using the MFC as a Copier	85
Making a Single Copy	85
Type of Original	86
Making Multiple Copies	86
Sorting Multiple Copies	86
Enlarging and Reducing Copies	87
Setting Up Brother MFC and PC to Work Together	88
Using the Brother Machine with Your PC	88
Before You Install Brother Printer Driver	88
Computer Requirements	88
Connecting the Brother Machine to Your PC	89
Using Windows® 95, 98, 98SE and Me	90
Using Windows® 2000 Professional	94
Using Windows NT® Workstation Version 4.0	97
Using Windows® 3.1x	101
Installing the Brother Software	102
Windows® 95/98/98SE/Me/2000 Professional and NT®4.0 Users	102
To Install Remote Setup and True Type Fonts:	103
To Install Automatic E-Mail Printing (Optional Application):	103
To Register Your MFC 4300 On-Line (USA Only):	104
To View On-Line Documentation:	104
To View Brother Support Information:	105
For Windows® 3.1x Users	105
To install the printer driver and Brother Software:	105
Helpful Hints for Windows® 3.1x/95/98/98SE/Me/ 2000 Professional or Windows NT® 4.0	106
MFC Remote Setup	107
For DOS Users	108
How to Use the Brother Machine with Your DOS Application Software	108
What Does the Remote Printer Console Do?	108
Remote Printer Console Main Program	108
Printer Status Monitor Program	108
Installing the Remote Printer Console	109
Using the Remote Printer Console Main Program	110
Remote Printer Console	111
Current Printer Status Information	111
Printer Setup Category	111
Print Setup Section	111
Page Setup Section	112
Font Configuration	112
Printer Configuration	113
Other Configuration	113
Printer Setup Category	113
Direct Access Category	113
Console Configuration Category	114
Using the Printer Status Monitor Program	114
Using the Brother MFC as a Printer	115
Special Print Features	115
Windows® Printing	115
Popular Printer Emulation Support	115
Remote Printer Console Program for DOS	115
Bi-directional Parallel Interface	115
Enhanced Memory Management	115
Printing from Your PC	116
Multi-purpose Sheet Feeder	116
Two-Sided Printing (Manual Duplex)	116
Loading Envelopes in Multi-Purpose Sheet Feeder	117
Manual Feed Slot	117
Loading One Sheet of Paper	117
Loading More Than One Sheet of Paper	117
Paper Tray	118
Simultaneous Printing/Faxing	118
Choosing Acceptable Paper	118
Printer Operations	118
Job Cancel Key	118
Printing the Internal Font List	119
Printing the Print Configuration List	119
Restoring Factory Default Settings	119
Printing PC Data in Hexadecimal	119
Using Automatic E-Mail Printing	120
For Windows® 95/98/98SE/Me Only	120
Main Features	120
To Access the On-Line Documentation	120
Troubleshooting and Routine Maintenance	121
Troubleshooting	121
Brother fax-back system	121
Frequently Asked Questions (FAQs)	121
Error Messages	122
Document Jam	126
Printer Jam	126
Paper is Jammed in the Multi-purpose Sheet Feeder	127
Paper is Jammed near the Drum Unit or in the Fuser Unit	127
If You Are Having Difficulty with Your MFC	128
Difficulties Setting up the Software (For Windows® 3.1x Users)	137
Problem Using the HP Pavilion PC and the “HP DEMO” Screen Saver	137
Bi-directional Parallel Ports (nibble and byte modes)	137
Machine Connect Failure or Bi-Directional Communication Error	137
Brother HL-6/6V/10h/630series/660series/960/1260/ WL-660:	138
HP LaserJet series II, IID, IIP, IIP+, III, IIID or IIIP:	138
HP LaserJet 4 Plus:	139
NEC SuperScript 610/660:	139
EPSON ActionLaser 1100 / 1400:	139
Lexmark WinWriter 200:	139
Graphics or Text Is Missing When the Document Is Printed	140
Packing and Shipping the MFC	141
Routine Maintenance	143
Cleaning the Document Scanner	143
Cleaning the Printer	144
Cleaning the Drum Unit	145
Replacing the Toner Cartridge	146
How to Replace the Toner Cartridge	146
Replacing the Drum Unit	150
For Customer Service	153
Important Information	154
Standard Telephone and FCC Notices	154
These notices are in effect only for 120V models sold and used in the United States.	154
Laser Safety (110–120V Models Only)	155
FDA Regulations	155
Federal Communications Commission (FCC) Declaration of Conformity (USA Only)	156
Industry Canada Compliance Statement (Canada Only)	156
Important—About the Interface Cable (MFC 4300 Only)	156
Important Safety Instructions	157
Energy Star® Compliance Statement	158
Trademarks	159
Glossary	160
Specifications	165
Fax	165
Printer	166
Electrical and Environment	166
Index	167