Brother International MFC-4300 Users Manual - English - Page 128
If You Are Having Difficulty with Your MFC, turning Easy Receive to OFF.
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If You Are Having Difficulty with Your MFC If you think there is a problem with your MFC, make a copy first. If the copy looks good, the problem is probably not your MFC. Check the table below and follow the troubleshooting tips. DIFFICULTY SUGGESTIONS Printing and Receiving Faxes Condensed print and horizontal streaks; top and bottom of sentences are cut off. If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, clean the scanner area. If there is still a problem, call Brother Customer Service at: 1-800-284-4329 (in USA) or 1-800-853-6660 (in Canada) or 1-514-685-6464 (in Montreal). Vertical streaks; black lines appear on the faxes you receive. Sometimes you may see vertical streaks/black lines on the faxes you receive. Either your MFC's primary corona wire for printing may be dirty, or the sending party's fax scanner may be dirty. Clean your primary corona wire (see pages 15-25), or ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at: 1-800-284-4329 (in USA) or 1-800-853-6660 (in Canada) or 1-514-685-6464 (in Montreal). The MFC "hears" voice If your MFC is set to Easy Receive ON, and it as CNG tone. answers voice calls by trying to receive a fax, try turning Easy Receive to OFF. Horizontal streaks; lines are missing. You may get a fax with horizontal streaks or with missing lines. Usually this is caused by a poor telephone connection. Ask the other party to send the fax again. Received faxes appear as split or blank pages. If the received data is divided and printed on two pages or if you get an additional blank page, your Paper Size setting may not be correct for the paper you are using (see pages 5-5). If you are using the fixed reduction feature, check to see if the reduction ratio is suitable for the real paper. (See pages 5-4 to 5-5) 15 - 8 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E