Cisco 7920 Administration Guide - Page 118

Overview of the Application Windows Chapter 4 Using the Cisco 7920 Configuration Utility To reset the password, follow these steps: Procedure Step 1 Step 2 Click the Phone Lock Password tab. Check the Reset Password to Default check box. Note You must inform the user that the default password is "12345 " to unlock the phone. Resetting the Phone Lock Password for a Locked Phone When a user has locked the phone and forgets their password, you can disable the Phone Lock feature and password only when the phone is powered on and associated with an access point. If you cannot unlock the phone by using the default password (12345), then you must call the Cisco Technical Assistance Center (TAC) to have the phone reset to factory defaults. Caution Be aware that resetting the phone to factory defaults removes all phone configuration, including Speed Dial, Call History, and Profile settings. The network configuration is reset to default settings so that the phone cannot reach the access point and telephony network. Related Topics • Configuring a Network Profile, page 4-18 • Configuring Phone Settings, page 4-25 • Configuring User Profiles, page 4-29 • Configuring the Phone Book, page 4-33 • Configuring Speed-Dial Hot Keys, page 4-34 4-32 Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4.0 and 4.1 OL-7104-01