Dell E514dw Dell Color Multifunction Printer Users Guide - Page 275
Other Problems, Difficulties, Suggestions
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Check that you can "ping" the Dell machine Ping the Dell machine from your computer using the IP from your computer. address or the node name at the Windows® command prompt or Macintosh Terminal application: ping or . • Successful: Your Dell machine is working correctly and connected to the same network as your computer. • Unsuccessful: Your Dell machine is not connected to the same network as your computer. (Windows®) Ask the network administrator and use the Network Connection Repair Tool to fix the IP address and the subnet mask. (Macintosh) Confirm that the IP address and the Subnet Mask are set correctly. Check that your Dell machine is connected to Print the WLAN Report to check the error code on the the wireless network. printed report. Wired/Wireless Wireless If you have checked and tried all of the above but you are still having problems, see the instructions supplied with your wireless LAN access point/router to find the SSID and the Network Key information and set them correctly. Other Problems Difficulties The machine will not turn on. Suggestions Adverse conditions on the power connection (such as lightning or a power surge) may have triggered the machine's internal safety mechanisms. Unplug the power cord. Wait for ten minutes, then plug in the power cord and press to turn on the machine. If the problem is not solved, press and hold to turn off the machine. If you are using a backup battery or surge suppressor device, disconnect it to make sure it is not the problem. Plug the machine's power cord directly into a different known working wall outlet and press to turn on the machine. Troubleshooting 275