Dell PowerVault LTO4-120HH Dell DR Series System Administrator's Guide - Page 117

Downloading Diagnostics Log Files

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The diagnostics log file bundle is identical to one created using the DR Series system CLI diagnostics --collect --dset command. System diagnostics information can assist Dell Support when troubleshooting or evaluating your DR Series system. To generate a diagnostics log file bundle for your system, complete the following: 1. Select Support → Diagnostics in the navigation panel. The Diagnostics page is displayed, and this page lists all current diagnostics log files. 2. Click Generate. A New log file is scheduled dialog is displayed. 3. To verify that a new diagnostics log file is being generated, check the status of the diagnostics log file by selecting Support → Diagnostics. The Diagnostics page is displayed, and a status showing In-progress indicates that a new diagnostics log file is being generated. Once completed, the new diagnostics log file resides at the top of the File Name column in the table. To verify, check its timestamp (using its date and time), to ensure this is the latest diagnostics file created. NOTE: When you generate a diagnostics log file bundle, it contains all of the DR Series system information that may be needed when contacting Dell Support for technical assistance. This also includes all the previous autogenerated diagnostics log files, which are then deleted from the DR Series system. The diagnostics log file bundle collects the same type of hardware, storage, and operating system information collected by the Dell System E-Support Tool (DSET) from the Dell DR Series system appliance hardware: • To collect a DSET log file, use the DR Series system CLI command, diagnostics --collect --dset. • To collect the comprehensive DR Series system diagnostics log file bundle (which also includes DSET information), use the DR Series system CLI command, diagnostics --collect. System diagnostics information can assist Dell Support when troubleshooting or evaluating your DR Series system. Downloading Diagnostics Log Files To display the Diagnostics page and open or download an existing diagnostics log file, complete the following: 1. Click Support→ Diagnostics in the navigation panel. The Diagnostics page is displayed, which lists all current diagnostics log files allowed by the system. 2. Click Select to identify the diagnostics log file you want to download, and click Download (or single-click the diagnostics log file name link). The File Download dialog is displayed. NOTE: When a new diagnostics log file is in the process of being generated (and its Status displays as Inprogress), the diagnostic log file name link is not active, and if you attempt to select this file the Download option is disabled. 3. Download the file to the desired location, depending upon the following: a) If accessing the DR Series system GUI from a Linux-based system: click Save File and navigate to a different folder location, define a new file name (or retain the existing file name), and click Save to save the diagnostics log file to a specified folder location. b) If accessing the DR Series system GUI from a Windows-based system: click Save (or Save As), and navigate to the Downloads folder and retrieve the diagnostics log file. 117

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The diagnostics log file bundle is identical to one created using the DR Series system CLI
diagnostics --collect --dset
command. System diagnostics information can assist Dell Support when troubleshooting or evaluating your DR Series
system.
To generate a diagnostics log file bundle for your system, complete the following:
1.
Select
Support
→
Diagnostics
in the navigation panel.
The
Diagnostics
page is displayed, and this page lists all current diagnostics log files.
2.
Click
Generate
.
A
New log file is scheduled
dialog is displayed.
3.
To verify that a new diagnostics log file is being generated, check the status of the diagnostics log file by selecting
Support
→
Diagnostics
.
The
Diagnostics
page is displayed, and a status showing
In-progress
indicates that a new diagnostics log file is
being generated.
Once completed, the new diagnostics log file resides at the top of the File Name column in the table. To verify, check its
timestamp (using its date and time), to ensure this is the latest diagnostics file created.
NOTE:
When you generate a diagnostics log file bundle, it contains all of the DR Series system information that may
be needed when contacting Dell Support for technical assistance. This also includes all the previous auto-
generated diagnostics log files, which are then deleted from the DR Series system.
The diagnostics log file bundle collects the same type of hardware, storage, and operating system information collected
by the Dell System E-Support Tool (DSET) from the Dell DR Series system appliance hardware:
•
To collect a DSET log file, use the DR Series system CLI command,
diagnostics --collect --dset
.
•
To collect the comprehensive DR Series system diagnostics log file bundle (which also includes DSET
information), use the DR Series system CLI command,
diagnostics --collect
.
System diagnostics information can assist Dell Support when troubleshooting or evaluating your DR Series system.
Downloading Diagnostics Log Files
To display the
Diagnostics
page and open or download an existing diagnostics log file, complete the following:
1.
Click
Support
→
Diagnostics
in the navigation panel.
The
Diagnostics
page is displayed, which lists all current diagnostics log files allowed by the system.
2.
Click
Select
to identify the diagnostics log file you want to download, and click
Download
(or single-click the
diagnostics log file name link).
The
File Download
dialog is displayed.
NOTE:
When a new diagnostics log file is in the process of being generated (and its
Status
displays as In-
progress), the diagnostic log file name link is not active, and if you attempt to select this file the
Download
option is disabled.
3.
Download the file to the desired location, depending upon the following:
a)
If accessing the DR Series system GUI from a Linux-based system: click
Save File
and navigate to a different
folder location, define a new file name (or retain the existing file name), and click
Save
to save the diagnostics
log file to a specified folder location.
b)
If accessing the DR Series system GUI from a Windows-based system: click
Save
(or
Save As
), and navigate to
the
Downloads
folder and retrieve the diagnostics log file.
117