Dell XPS Gen 2 Owner's Manual - Page 37

A program crashes repeatedly

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A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. CHECK THE SOFTWARE DOCUMENTATION - Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program. A program is designed for an earlier Microsoft® Windows® operating system RUN THE PROGRAM COMPATIBILITY WIZARD - Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to non-Windows XP operating system environments. 1 Click the Start button, point to All Programs→Accessories, and then click Program Compatibility Wizard. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen. A solid blue screen appears TURN THE COMPUTER OFF - If the computer does not respond to a keystroke or a proper shutdown, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs during the start-up process. Follow the instructions on the screen. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION BACK UP YOUR FILES IMMEDIATELY - If your computer has a CD-RW drive installed, see the drive's documentation for instructions. ENSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING DATA - See the program documentation to ensure that the values or characters you are entering are valid. CHECK FOR VIRUSES - Use a virus-scanning program to check the hard drive, floppy disks, or CDs. Solving Problems 37

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Solving Problems
37
A program crashes repeatedly
NOTE:
Software usually includes installation instructions in its documentation or on a floppy disk or CD.
A program is designed for an earlier Microsoft
®
Windows
®
operating system
A solid blue screen appears
Other software problems
C
HECK
THE
SOFTWARE
DOCUMENTATION
—
Many software manufacturers maintain websites with information
that may help you solve the problem. Ensure that you properly installed and configured the program. If
necessary, uninstall and then reinstall the program.
R
UN
THE
P
ROGRAM
C
OMPATIBILITY
W
IZARD
—
Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an
environment similar to non-Windows XP operating system environments.
1
Click the
Start
button, point to
All Programs
→
Accessories
, and then click
Program Compatibility
Wizard
.
2
In the welcome screen, click
Next
.
3
Follow the instructions on the screen.
T
URN
THE
COMPUTER
OFF
—
If the computer does not respond to a keystroke or a proper shutdown, press
the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again
to restart the computer. The chkdsk program automatically runs during the start-up process. Follow the
instructions on the screen.
C
HECK
THE
SOFTWARE
DOCUMENTATION
OR
CONTACT
THE
SOFTWARE
MANUFACTURER
FOR
TROUBLESHOOTING
INFORMATION
B
ACK
UP
YOUR
FILES
IMMEDIATELY
—
If your computer has a CD-RW drive installed, see the drive’s
documentation for instructions.
E
NSURE
THAT
YOU
HAVE
NOT
MADE
AN
ERROR
WHILE
ENTERING
DATA
—
See the program documentation to
ensure that the values or characters you are entering are valid.
C
HECK
FOR
VIRUSES
—
Use a virus-scanning program to check the hard drive, floppy disks, or CDs.