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Dell XPS Gen 2 Owner's Manual - Page 39

IEEE 1394 Device Problems, Keyboard Problems - remove panels

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REMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES THE CONFLICT - If removing the hardware resolves the conflict, see the hardware documentation for configuration and troubleshooting instructions. If the problem persists, contact the hardware manufacturer for technical assistance. CHECK YOUR OPERATING SYSTEM DOCUMENTATION FOR ADDITIONAL TROUBLESHOOTING INFORMATION CHECK FOR INTERRUPT REQUEST CONFLICTS - See page 59. IEEE 1394 Device Problems NOTE: Check Windows Explorer to see if your device is listed as a drive. CHECK THE IEEE 1394 DEVICE - Ensure that the IEEE 1394 device is properly inserted into the connector. ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS® - 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. If your IEEE 1394 device is listed, Windows recognizes the device. IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED IEEE 1394 DEVICE - Contact Dell (see page 112). IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL - Contact the IEEE 1394 device manufacturer. Keyboard Problems RESTART THE COMPUTER - • If the mouse is functioning, shut down the computer through the Start menu (see page 25). After the computer shuts down, press the power button to restart the computer. • If the computer does not respond to a keystroke or the mouse, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer. Solving Problems 39

Section	Page
Contents	3
CAUTION: Safety Instructions	9
SAFETY: General	9
SAFETY: When Using Your Computer	10
SAFETY: When Working Inside Your Computer	10
SAFETY: Protecting Against Electrostatic Discharge	11
SAFETY: Ergonomic Computing Habits	11
SAFETY: Battery Disposal	11
Finding Information for Your Computer	13
Using Your Computer	17
Opening the Drive Door	17
Connecting Two Monitors	17
Configuring Graphics Cards	19
Settings and Functions	19
Removing the Graphics Card Driver	20
About Serial ATA Drives	20
About Your RAID Configuration	20
RAID Level 0	21
RAID Level 1	21
Transferring Information to a New Computer	22
Copying CDs and DVDs	23
How to Copy a CD or DVD	24
Using Blank CD-Rs and CD-RWs	24
Helpful Tips	24
Network Setup Wizard	25
Turning Off Your Computer	25
Optimizing Performance	27
Intel® Performance Acceleration Technology	27
DDR Memory and Processor Front-Side Bus	27
Hyper-Threading	27
Overclocking	28
Solving Problems	29
Finding Solutions	29
Finding Help Information	30
Battery Problems	31
Drive Problems	31
Floppy drive problems	31
CD drive problems	32
Problems writing to a CD-RW drive	33
DVD drive problems	33
Hard drive problems	33
E-Mail, Modem, and Internet Problems	34
Error Messages	35
General Problems	36
The computer stops responding	36
A program stops responding	36
A program crashes repeatedly	37
A program is designed for an earlier Microsoft® Windows® operating system	37
A solid blue screen appears	37
Other software problems	37
Other technical problems	38
General hardware problems	38
IEEE 1394 Device Problems	39
Keyboard Problems	39
Mouse Problems	40
Network Problems	41
Power Problems	42
Printer Problems	43
Scanner Problems	44
Sound and Speaker Problems	45
No sound from speakers	45
No sound from headphones	46
Video and Monitor Problems	46
If the screen is blank	46
If the screen is difficult to read	47
Advanced Troubleshooting	49
Diagnostic Lights	49
Dell Diagnostics	52
When to Use the Dell Diagnostics	52
Starting the Dell Diagnostics	52
Dell Diagnostics Main Menu	54
Drivers	55
What Is a Driver?	55
Identifying Drivers	56
Reinstalling Drivers	56
Using Microsoft® Windows® XP System Restore	57
Creating a Restore Point	57
Restoring the Computer to an Earlier Operating State	58
Undoing the Last System Restore	58
Resolving Software and Hardware Incompatibilities	59
Reinstalling Microsoft® Windows® XP	60
Before You Begin	60
Reinstalling Windows XP	60
Removing and Installing Parts	63
Front and Back View of the Computer	63
Front View	63
Front View (Doors Open)	64
Back View	65
Before You Begin	68
Recommended Tools	68
Precautionary Measures	68
Protecting Against Electrostatic Discharge	69
Opening the Computer Cover	70
Inside View of Your Computer	72
System Board Components	73
Memory	73
DDR Memory Overview	74
Memory Installation Guidelines	74
Installing Memory	75
PCI Cards	77
Installing a PCI Card	77
Removing a PCI Card	79
AGP Cards	80
Removing an AGP Card	80
Installing an AGP Card	81
Drives	81
Overview	81
Hard Drive	82
Floppy Drive	85
CD/DVD Drive	88
Processor Airflow Shroud	91
Removing the Processor Airflow Shroud	91
Installing the Processor Airflow Shroud	92
Processor	93
Installing the Processor	93
Removing the Processor	95
Front Panel	96
Removing the Front Panel	96
Replacing the Front Panel	97
Drive Door	98
Removing the Drive Door	98
Replacing the Drive Door	99
Battery	101
Closing the Computer Cover	102
Appendix	105
Specifications	105
Standard Settings	109
Viewing Settings	109
System Setup Screens	109
Boot Sequence	109
Clearing Forgotten Passwords	110
Dell Technical Support Policy (U.S.Only)	111
Definition of \	112
Definition of \	112
Contacting Dell	112
Regulatory Notices	128
Limited Warranties and Return Policy	128
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)	128
\	131
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)	132
\	135
Dell Software and Peripherals (Canada Only)	135
Intel® Warranty Statement for Pentium® and Celeron® Processors Only (U.S. and Canada Only)	136

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Solving Problems

IEEE 1394 Device Problems

NOTE:

Check Windows Explorer to see if your device is listed as a drive.

Keyboard Problems

EMOVE

ANY

RECENTLY

ADDED

HARDWARE

SEE

RESOLVES

THE

CONFLICT

—

If removing the hardware

resolves the conflict, see the hardware documentation for configuration and troubleshooting

instructions. If the problem persists, contact the hardware manufacturer for technical assistance.

HECK

YOUR

OPERATING

SYSTEM

DOCUMENTATION

FOR

ADDITIONAL

TROUBLESHOOTING

INFORMATION

HECK

FOR

INTERRUPT

REQUEST

CONFLICTS

—

See page 59.

HECK

THE

IEEE 1394

DEVICE

—

Ensure that the IEEE 1394 device is properly inserted into the connector.

NSURE

THAT

THE

IEEE 1394

DEVICE

RECOGNIZED

INDOWS

—

Click the

Start

button and click

Control Panel

Click

Printers and Other Hardware

If your IEEE 1394 device is listed, Windows recognizes the device.

YOU

HAVE

PROBLEMS

WITH

ELL

PROVIDED

IEEE 1394

DEVICE

—

Contact Dell (see page 112).

YOU

HAVE

PROBLEMS

WITH

IEEE 1394

DEVICE

NOT

PROVIDED

ELL

—

Contact the IEEE 1394 device

manufacturer.

ESTART

THE

COMPUTER

—

•

If the mouse is functioning, shut down the computer through the

Start

menu (see page 25). After the

computer shuts down, press the power button to restart the computer.

•

If the computer does not respond to a keystroke or the mouse, press the power button for at least 8 to

10 seconds until the computer turns off. Press the power button again to restart the computer.