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Dell XPS Gen 2 Owner's Manual - Page 46

No sound from headphones, Video and Monitor Problems, If the screen is blank - audio drivers

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www.dell.com | support.dell.com REINSTALL THE AUDIO (SOUND) DRIVER - See page 55. CHECK FOR INTERRUPT REQUEST CONFLICTS - See page 59. No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION - Ensure that the headphone cable is securely inserted into the headphone connector (see page 63). DISABLE DIGITAL MODE - Your headphones do not work if the CD drive is operating in digital mode. To disable digital mode: 1 Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices. 2 Click Sounds and Audio Devices. 3 Click the Hardware tab. 4 Double-click the name of your CD drive. 5 Click the Properties tab. 6 Uncheck the Enable digital CD audio for this CD-ROM device box. ADJUST THE WINDOWS VOLUME CONTROL - Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Video and Monitor Problems If the screen is blank NOTE: See the monitor documentation for troubleshooting procedures. CHECK THE MONITOR POWER LIGHT - If the power light is off, firmly press the button to ensure that the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse. CHECK THE MONITOR CABLE CONNECTION - Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.) Ensure that the video cable is connected as shown on the setup diagram for your computer. TEST THE ELECTRICAL OUTLET - Ensure that the electrical outlet is working by testing it with another device, such as a lamp. 46 Solving Problems

Section	Page
Contents	3
CAUTION: Safety Instructions	9
SAFETY: General	9
SAFETY: When Using Your Computer	10
SAFETY: When Working Inside Your Computer	10
SAFETY: Protecting Against Electrostatic Discharge	11
SAFETY: Ergonomic Computing Habits	11
SAFETY: Battery Disposal	11
Finding Information for Your Computer	13
Using Your Computer	17
Opening the Drive Door	17
Connecting Two Monitors	17
Configuring Graphics Cards	19
Settings and Functions	19
Removing the Graphics Card Driver	20
About Serial ATA Drives	20
About Your RAID Configuration	20
RAID Level 0	21
RAID Level 1	21
Transferring Information to a New Computer	22
Copying CDs and DVDs	23
How to Copy a CD or DVD	24
Using Blank CD-Rs and CD-RWs	24
Helpful Tips	24
Network Setup Wizard	25
Turning Off Your Computer	25
Optimizing Performance	27
Intel® Performance Acceleration Technology	27
DDR Memory and Processor Front-Side Bus	27
Hyper-Threading	27
Overclocking	28
Solving Problems	29
Finding Solutions	29
Finding Help Information	30
Battery Problems	31
Drive Problems	31
Floppy drive problems	31
CD drive problems	32
Problems writing to a CD-RW drive	33
DVD drive problems	33
Hard drive problems	33
E-Mail, Modem, and Internet Problems	34
Error Messages	35
General Problems	36
The computer stops responding	36
A program stops responding	36
A program crashes repeatedly	37
A program is designed for an earlier Microsoft® Windows® operating system	37
A solid blue screen appears	37
Other software problems	37
Other technical problems	38
General hardware problems	38
IEEE 1394 Device Problems	39
Keyboard Problems	39
Mouse Problems	40
Network Problems	41
Power Problems	42
Printer Problems	43
Scanner Problems	44
Sound and Speaker Problems	45
No sound from speakers	45
No sound from headphones	46
Video and Monitor Problems	46
If the screen is blank	46
If the screen is difficult to read	47
Advanced Troubleshooting	49
Diagnostic Lights	49
Dell Diagnostics	52
When to Use the Dell Diagnostics	52
Starting the Dell Diagnostics	52
Dell Diagnostics Main Menu	54
Drivers	55
What Is a Driver?	55
Identifying Drivers	56
Reinstalling Drivers	56
Using Microsoft® Windows® XP System Restore	57
Creating a Restore Point	57
Restoring the Computer to an Earlier Operating State	58
Undoing the Last System Restore	58
Resolving Software and Hardware Incompatibilities	59
Reinstalling Microsoft® Windows® XP	60
Before You Begin	60
Reinstalling Windows XP	60
Removing and Installing Parts	63
Front and Back View of the Computer	63
Front View	63
Front View (Doors Open)	64
Back View	65
Before You Begin	68
Recommended Tools	68
Precautionary Measures	68
Protecting Against Electrostatic Discharge	69
Opening the Computer Cover	70
Inside View of Your Computer	72
System Board Components	73
Memory	73
DDR Memory Overview	74
Memory Installation Guidelines	74
Installing Memory	75
PCI Cards	77
Installing a PCI Card	77
Removing a PCI Card	79
AGP Cards	80
Removing an AGP Card	80
Installing an AGP Card	81
Drives	81
Overview	81
Hard Drive	82
Floppy Drive	85
CD/DVD Drive	88
Processor Airflow Shroud	91
Removing the Processor Airflow Shroud	91
Installing the Processor Airflow Shroud	92
Processor	93
Installing the Processor	93
Removing the Processor	95
Front Panel	96
Removing the Front Panel	96
Replacing the Front Panel	97
Drive Door	98
Removing the Drive Door	98
Replacing the Drive Door	99
Battery	101
Closing the Computer Cover	102
Appendix	105
Specifications	105
Standard Settings	109
Viewing Settings	109
System Setup Screens	109
Boot Sequence	109
Clearing Forgotten Passwords	110
Dell Technical Support Policy (U.S.Only)	111
Definition of \	112
Definition of \	112
Contacting Dell	112
Regulatory Notices	128
Limited Warranties and Return Policy	128
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)	128
\	131
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)	132
\	135
Dell Software and Peripherals (Canada Only)	135
Intel® Warranty Statement for Pentium® and Celeron® Processors Only (U.S. and Canada Only)	136

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Solving Problems

www.dell.com | support.dell.com

No sound from headphones

Video and Monitor Problems

If the screen is blank

NOTE:

See the monitor documentation for troubleshooting procedures.

EINSTALL

THE

AUDIO

(

SOUND

)

DRIVER

—

See page 55.

HECK

FOR

INTERRUPT

REQUEST

CONFLICTS

—

See page 59.

HECK

THE

HEADPHONE

CABLE

CONNECTION

—

Ensure that the headphone cable is securely inserted into the

headphone connector (see page 63).

ISABLE

DIGITAL

MODE

—

Your headphones do not work if the CD drive is operating in digital mode. To

disable digital mode:

Click the

Start

button, click

Control Panel

, and then click

Sounds, Speech, and Audio Devices

Click

Sounds and Audio Devices

Click the

Hardware

tab.

Double-click the name of your CD drive.

Click the

Properties

tab.

Uncheck the

Enable digital CD audio for this CD-ROM device

box.

DJUST

THE

INDOWS

VOLUME

CONTROL

—

Click or double-click the speaker icon in the lower-right corner

of your screen. Ensure that the volume is turned up and that the sound is not muted.

HECK

THE

MONITOR

POWER

LIGHT

—

If the power light is off, firmly press the button to ensure that the

monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is

blinking, press a key on the keyboard or move the mouse.

HECK

THE

MONITOR

CABLE

CONNECTION

—

Check the connector for bent or broken pins. (It is normal for

monitor cable connectors to have missing pins.) Ensure that the video cable is connected as shown on

the setup diagram for your computer.

EST

THE

ELECTRICAL

OUTLET

—

Ensure that the electrical outlet is working by testing it with another device,

such as a lamp.