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www.dell.com | support.dell.com VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS® - 1 Click the Start button. 2 Click Control Panel. 3 Click Printers and Other Hardware. 4 Click View installed printers or fax printers. If the printer is listed, right-click the printer icon. 5 Click Properties, and then select the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB. REINSTALL THE PRINTER DRIVER - See the printer documentation for instructions. Scanner Problems NOTE: Dell does not cover the scanner's warranty. If you need technical assistance for your scanner, call the scanner's manufacturer. See the scanner documentation for the correct phone number. CHECK THE SCANNER DOCUMENTATION - See the scanner documentation for setup and troubleshooting information. UNLOCK THE SCANNER - Ensure that your scanner is unlocked if it has a locking tab or button. RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS - • If your scanner has a power cable, ensure that the power cable is firmly connected to a working electrical outlet and that the scanner is turned on. • Ensure that the scanner cable is firmly connected to the computer and to the scanner. VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT® WINDOWS® - 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. 3 Click Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner. REINSTALL THE SCANNER DRIVER - See the scanner documentation for instructions. 44 Solving Problems

Section	Page
Contents	3
CAUTION: Safety Instructions	9
SAFETY: General	9
SAFETY: When Using Your Computer	10
SAFETY: When Working Inside Your Computer	10
SAFETY: Protecting Against Electrostatic Discharge	11
SAFETY: Ergonomic Computing Habits	11
SAFETY: Battery Disposal	11
Finding Information for Your Computer	13
Using Your Computer	17
Opening the Drive Door	17
Connecting Two Monitors	17
Configuring Graphics Cards	19
Settings and Functions	19
Removing the Graphics Card Driver	20
About Serial ATA Drives	20
About Your RAID Configuration	20
RAID Level 0	21
RAID Level 1	21
Transferring Information to a New Computer	22
Copying CDs and DVDs	23
How to Copy a CD or DVD	24
Using Blank CD-Rs and CD-RWs	24
Helpful Tips	24
Network Setup Wizard	25
Turning Off Your Computer	25
Optimizing Performance	27
Intel® Performance Acceleration Technology	27
DDR Memory and Processor Front-Side Bus	27
Hyper-Threading	27
Overclocking	28
Solving Problems	29
Finding Solutions	29
Finding Help Information	30
Battery Problems	31
Drive Problems	31
Floppy drive problems	31
CD drive problems	32
Problems writing to a CD-RW drive	33
DVD drive problems	33
Hard drive problems	33
E-Mail, Modem, and Internet Problems	34
Error Messages	35
General Problems	36
The computer stops responding	36
A program stops responding	36
A program crashes repeatedly	37
A program is designed for an earlier Microsoft® Windows® operating system	37
A solid blue screen appears	37
Other software problems	37
Other technical problems	38
General hardware problems	38
IEEE 1394 Device Problems	39
Keyboard Problems	39
Mouse Problems	40
Network Problems	41
Power Problems	42
Printer Problems	43
Scanner Problems	44
Sound and Speaker Problems	45
No sound from speakers	45
No sound from headphones	46
Video and Monitor Problems	46
If the screen is blank	46
If the screen is difficult to read	47
Advanced Troubleshooting	49
Diagnostic Lights	49
Dell Diagnostics	52
When to Use the Dell Diagnostics	52
Starting the Dell Diagnostics	52
Dell Diagnostics Main Menu	54
Drivers	55
What Is a Driver?	55
Identifying Drivers	56
Reinstalling Drivers	56
Using Microsoft® Windows® XP System Restore	57
Creating a Restore Point	57
Restoring the Computer to an Earlier Operating State	58
Undoing the Last System Restore	58
Resolving Software and Hardware Incompatibilities	59
Reinstalling Microsoft® Windows® XP	60
Before You Begin	60
Reinstalling Windows XP	60
Removing and Installing Parts	63
Front and Back View of the Computer	63
Front View	63
Front View (Doors Open)	64
Back View	65
Before You Begin	68
Recommended Tools	68
Precautionary Measures	68
Protecting Against Electrostatic Discharge	69
Opening the Computer Cover	70
Inside View of Your Computer	72
System Board Components	73
Memory	73
DDR Memory Overview	74
Memory Installation Guidelines	74
Installing Memory	75
PCI Cards	77
Installing a PCI Card	77
Removing a PCI Card	79
AGP Cards	80
Removing an AGP Card	80
Installing an AGP Card	81
Drives	81
Overview	81
Hard Drive	82
Floppy Drive	85
CD/DVD Drive	88
Processor Airflow Shroud	91
Removing the Processor Airflow Shroud	91
Installing the Processor Airflow Shroud	92
Processor	93
Installing the Processor	93
Removing the Processor	95
Front Panel	96
Removing the Front Panel	96
Replacing the Front Panel	97
Drive Door	98
Removing the Drive Door	98
Replacing the Drive Door	99
Battery	101
Closing the Computer Cover	102
Appendix	105
Specifications	105
Standard Settings	109
Viewing Settings	109
System Setup Screens	109
Boot Sequence	109
Clearing Forgotten Passwords	110
Dell Technical Support Policy (U.S.Only)	111
Definition of \	112
Definition of \	112
Contacting Dell	112
Regulatory Notices	128
Limited Warranties and Return Policy	128
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)	128
\	131
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)	132
\	135
Dell Software and Peripherals (Canada Only)	135
Intel® Warranty Statement for Pentium® and Celeron® Processors Only (U.S. and Canada Only)	136

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Solving Problems

www.dell.com | support.dell.com

Scanner Problems

NOTE:

Dell does not cover the scanner’s warranty. If you need technical assistance for your scanner,

call the scanner’s manufacturer. See the scanner documentation for the correct phone number.

ERIFY

THAT

THE

PRINTER

RECOGNIZED

INDOWS

—

Click the

Start

button.

Click

Control Panel

Click

Printers and Other Hardware

Click

View installed printers or fax printers

If the printer is listed, right-click the printer icon.

Click

Properties,

and then select the

Ports

tab. For a parallel printer, ensure that the

Print to the

following port(s):

setting is

LPT1 (Printer Port)

. For a USB printer, ensure that the

Print to the

following port(s):

setting is

USB

EINSTALL

THE

PRINTER

DRIVER

—

See the printer documentation for instructions.

HECK

THE

SCANNER

DOCUMENTATION

—

See the scanner documentation for setup and troubleshooting

information.

NLOCK

THE

SCANNER

—

Ensure that your scanner is unlocked if it has a locking tab or button.

ESTART

THE

COMPUTER

AND

TRY

THE

SCANNER

AGAIN

HECK

THE

CABLE

CONNECTIONS

—

•

If your scanner has a power cable, ensure that the power cable is firmly connected to a working electrical

outlet and that the scanner is turned on.

•

Ensure that the scanner cable is firmly connected to the computer and to the scanner.

ERIFY

THAT

THE

SCANNER

RECOGNIZED

ICROSOFT

INDOWS

—

Click the

Start

button and click

Control Panel

Click

Printers and Other Hardware

Click

Scanners and Cameras

If your scanner is listed, Windows recognizes the scanner.

EINSTALL

THE

SCANNER

DRIVER

—

See the scanner documentation for instructions.