Home » HP Manuals » Laser Printers » HP 2550L » Manual Viewer

HP 2550L HP Color LaserJet 2550 series - User Guide - Page 88

Cause, Solution, Print, Start, Settings, Printers, Properties, Con Device Settings - color laserjet laser printer

UPC - 829160808703

Add to My Manuals
Save this manual to your list of manuals

Page 88 highlights

The printer pulls paper or print media from the wrong tray. Cause Solution The Source (tray) selection might be incorrect. ● For Windows, ensure that the Source is selected from the Print dialog box (which is part of the program) if possible or from the printer driver. If you select the Source in the printer driver and then select a different Source in the Print dialog box, the Source setting in the printer driver changes to match the Source setting in the Print dialog box. ● For Macintosh, set the Source in the Print dialog box. ● Remove any print media from other trays to make the printer select from the tray that you want. The Type or Size setting does not match the size of paper or print media that is loaded in the tray. Using the HP Toolbox, change the Type or Size setting for the tray to match the size of print media that is loaded. Media is loaded in tray 1. Remove any media from tray 1. The printer pulls from tray 1 if you did not specify a tray that had a compatible size or type loaded and tray 1 is unconfigured. Printer does not pull paper from optional tray 2 or optional tray 3. Cause Solution The rear paper length guide (optional tray 2) or the rear paper stop (optional tray 3) is set incorrectly. To set the rear guides properly, see Loading optional tray 2 or Loading optional tray 3. The tray is not recognized in the printer driver. Set the printer driver to recognize the tray as follows: Windows: Click Start, point to Settings, and click Printers. Right-click the printer name, and click Properties. Click the Configure tab or the Device Settings tab. Select the correct tray as an installed option. Mac OS X: (OS 9.x setup might vary): Open Print Center and click the HP color LaserJet print queue. Click Printers, and then click Show Info. Click Installable Options, and select correct tray. Click Apply Changes. If the printer does not pull paper from either tray, the paper might be the problem. ● Try a different type or brand of paper. ● Ensure that you are using a high-quality paper made for laser printers. Coated and photo papers are not supported. See Print-media specifications. To order, see Accessories and ordering information. The printer does not recognize the tray. Turn the printer off then on. The separation pad and the pickup rollers might be worn. Replace the separation pad and pickup rollers. Contact HP Customer Care to order parts. See HP customer care or see the support flyer that shipped in the printer box. 78 Chapter 7 Problem solving ENWW

Section	Page
Printer basics	11
Quick access to printer information	12
User guide links	12
Where to look for more information	12
Printer configurations	14
HP color LaserJet 2550L	14
HP color LaserJet 2550Ln	14
HP color LaserJet 2550n	15
Printer features	16
Printer parts	19
Interface ports	19
Software	21
Software and supported operating systems	21
Software tips	22
Software for Windows	22
Software for Macintosh	24
Uninstalling the printing software	24
Print-media specifications	27
General guidelines	27
Paper and print media	27
Printing and storage environment	28
Envelopes	28
Labels	30
Transparencies	30
Supported media weights and sizes	31
Control panel	33
Control panel features	33
Understanding Supplies Status	34
Understanding Printer Status	34
Printing tasks	37
Loading trays	38
Loading tray 1	38
Loading optional tray 2	39
Loading optional tray 3	41
Controlling print jobs	43
About printing by Source versus by Type or Size	43
Maximizing print speed for letter-size paper	45
Gaining access to printer driver settings	45
Features in the printer driver	46
Selecting an output location	51
Printing on special media	52
Printing on envelopes	52
Printing on labels	53
Printing on transparencies	54
Printing on glossy paper	55
Printing on HP LaserJet Tough paper	56
Printing on custom-sized print media or cardstock	56
Printing on letterhead or preprinted forms	57
Printing on both sides (duplexing manually)	58
To duplex manually	58
Canceling a print job	60
Managing the printer	61
Special pages	62
Demo page	62
Configuration page	62
Supplies Status page	63
HP Toolbox	65
Supported operating systems	65
Supported browsers	65
To view the HP Toolbox	66
Status tab	66
Troubleshooting tab	66
Alerts tab	67
Documentation tab	68
Device Settings window	68
Other links	69
Color	71
Using color	72
HP ImageREt 2400	72
Media selection	72
Color options	72
Standard red-green-blue (sRGB)	72
Managing color options	74
Print in Grayscale	74
Automatic versus Manual color adjustment	74
Manual color options	74
Matching colors	76
Maintenance	77
Managing supplies	78
Supplies life	78
Checking and ordering supplies	78
Storing supplies	79
Replacing and recycling supplies	79
HP policy on non-HP supplies	80
HP fraud hotline	80
Cleaning the printer	81
To clean the engine	81
Calibrating the printer	82
To calibrate the printer at the printer	82
To calibrate the printer from the HP Toolbox	82
Problem solving	83
Resolving problems that did not generate messages	84
Troubleshooting checklist	84
Checking the network	86
Solving general printing problems	87
Solving PostScript (PS) errors	92
Solving common Macintosh problems	93
Resolving problems that generated messages	99
Messages for both Windows and Macintosh	99
Messages for Windows only	99
Resolving the control panel messages	101
Supplies Status lights	102
Printer Status lights	105
Secondary light patterns for Printer Status lights	108
Clearing jams	109
Where to look for jams	109
To clear jams from inside the printer	109
To clear jams from input areas	110
To clear jams from output areas	112
Solving print-media problems	114
Solving print-quality problems	115
Print-quality checklist	115
Solving issues with all printed documents	115
Solving issues with color documents	124
Accessories and ordering information	129
Supplies	130
Memory	131
Cable and interface accessories	132
Paper handling accessories	133
Paper and other print media	134
User-replaceable parts	136
Supplementary Documentation	137
Service and support	139
Hewlett-Packard limited warranty statement	139
Print Cartridge Limited Warranty Statement	141
Availability of support and service	142
HP maintenance agreements	142
Onsite service agreements	142
HP Express Exchange (U.S. and Canada only)	143
To use HP Express Exchange	143
Repacking the printer	144
To repack the printer	144
Service information form	146
Specifications	147
Printer specifications	147
Regulatory information	149
Introduction	149
FCC regulations	150
Environmental Product Stewardship program	151
Protecting the environment	151
Ozone production	151
Energy consumption	151
HP LaserJet printing supplies	151
Material safety data sheet	153
Declaration of conformity	154
Country-/region-specific safety statements	155
Laser safety statement	155
Canadian DOC statement	155
Korean EMI statement	155
Finnish laser statement	156
Working with memory	157
Printer memory	158
Installing memory and font DIMMs	159
To install memory and font DIMMs	159
Checking DIMM installation	161
To check DIMM installation	161
Enabling memory	162
To enable memory for Windows	162
To enable memory for Mac OS	162
Enabling the language-font DIMM	163
To enable fonts for Windows	163

Match case Limit results 1 per page

The printer pulls paper or print media from the wrong tray.

Cause

Solution

The Source (tray) selection might be incorrect.

●

For Windows, ensure that the Source is selected from

the

dialog box (which is part of the program) if

possible or from the printer driver. If you select the

Source in the printer driver and then select a different

Source in the

dialog box, the Source setting in the

printer driver changes to match the Source setting in

the

dialog box.

●

For Macintosh, set the Source in the

dialog box.

●

Remove any print media from other trays to make the

printer select from the tray that you want.

The

Type

Size

setting does not match the size of paper

or print media that is loaded in the tray.

Using the HP Toolbox, change the

Type

Size

setting for

the tray to match the size of print media that is loaded.

Media is loaded in tray 1.

Remove any media from tray 1. The printer pulls from tray 1

if you did not specify a tray that had a compatible size or

type loaded and tray 1 is unconfigured.

Printer does not pull paper from optional tray 2 or optional tray 3.

Cause

Solution

The rear paper length guide (optional tray 2) or the rear

paper stop (optional tray 3) is set incorrectly.

To set the rear guides properly, see

optional

tray

optional

tray

The tray is not recognized in the printer driver.

Set the printer driver to recognize the tray as follows:

Windows: Click

Start

, point to

Settings

, and click

Printers

Right-click the printer name, and click

Properties

. Click the

Configure

tab or the

Device Settings

tab. Select the

correct tray as an installed option.

Mac OS X: (OS 9.

setup might vary): Open

Print Center

and click the HP color LaserJet print queue. Click

Printers

and then click

Show Info

. Click

Installable Options

, and

select correct tray. Click

Apply Changes

If the printer does not pull paper from either tray, the paper

might be the problem.

●

Try a different type or brand of paper.

●

Ensure that you are using a high-quality paper made for

laser printers. Coated and photo papers are not

supported. See

Print-media

specifications

. To order,

see

Accessories

and

ordering

information

The printer does not recognize the tray.

Turn the printer off then on.

The separation pad and the pickup rollers might be worn.

Replace the separation pad and pickup rollers. Contact HP

Customer Care to order parts. See

customer

care

or see

the support flyer that shipped in the printer box.

Chapter 7

Problem solving

ENWW