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HP 3030 HP LaserJet 3020 and 3030 All-in-One - User Guide - Page 133

Error messages appear, Common scanning error messages, Unable to activate TWAIN source - scanner error

UPC - 829160074764

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Error messages appear If one of the following messages appears on the screen, use this information to remedy the problem. Common scanning error messages The most common scanning error messages include the following items: ● Unable to activate TWAIN source ● An error occurred while acquiring the image ● Scanner initiation failed ● Error communicating with scanner Make sure that you have connected the USB Device Cable (A/B) or IEEE 1284-B-compliant parallel cable to the correct port on the back of your computer. If you have another port, try attaching the cable to the other port. Make sure that you have an EPP-(bidirectional) or ECPcompliant parallel port on your computer. An EPP parallel port is the minimum requirement; use of an ECP parallel port is strongly recommended. See the documentation that came with your computer for more information about your port. Some devices might not share the parallel port with the device. If you have an external hard drive, or you have a network switchbox connected to the same USB or parallel port as the device, the other device might be interfering. To connect and use the device, you must disconnect the other device or you must use two ports on the computer. You might need to add another parallel interface card. Hewlett-Packard strongly recommends that you use an ECP parallel interface card. See the documentation that came with your computer for more information about installing an additional parallel interface card or resolving device conflicts. Verify that the correct TWAIN source is selected. In the software, check the TWAIN source by selecting Select Scanner from the File menu. ENWW Error messages appear 123

Section	Page
Getting to know your device	11
Identifying the hp LaserJet 3020 all-in-one and hp LaserJet 3030 all-in-one	12
Package contents of the hp LaserJet 3020 all-in-one	12
Package contents of the hp LaserJet 3030 all-in-one	13
Device features of the hp LaserJet 3020 all-in-one and the hp LaserJet 3030 all-in-one	14
Identifying the hardware components	15
HP LaserJet 3020 all-in-one hardware components	15
HP LaserJet 3030 all-in-one hardware components	15
Identifying the device control panel components of the hp LaserJet 3020 all-in-one	16
Identifying the device control panel components of the hp LaserJet 3030 all-in-one	17
Identifying the software components	18
Supported operating systems	18
Print-media specifications	19
Supported paper weights and sizes	19
Changing the settings by using the hp toolbox or the device control panel	21
Using the hp toolbox (Windows)	22
Supported operating systems	22
Supported browsers	22
To view the hp toolbox	22
The hp toolbox sections	23
Using the device control panel	25
Printing a configuration page	25
Printing a device control panel menu map	25
Restoring the factory-set defaults	25
Changing the device control panel display language	26
Changing the default media size	26
Using the device volume controls	26
Printing	29
Printing by using manual feed	30
To print by using manual feed	30
Stopping or canceling a print job	31
Printer drivers	32
Changing print settings	32
Understanding print-quality settings	34
To temporarily change print-quality settings	34
To change print-quality settings for all future jobs	34
To use EconoMode (to save toner)	35
Optimizing print quality for media types	36
To gain access to the optimizing feature	36
Device media specifications	37
Guidelines for using media	38
Paper	38
Common media problems table	38
Labels	38
Transparencies	39
Envelopes	39
Card stock and heavy media	40
Selecting media for the automatic document feeder (ADF)	42
Automatic document feeder (ADF) specifications	42
Printing on envelopes	43
To print on one envelope	43
To print on multiple envelopes	44
Printing on transparencies and labels	46
To print on transparencies or labels	46
Printing on letterhead and preprinted forms	48
To print on letterhead and preprinted forms	48
Printing on custom-sized media or card stock	49
To print on custom-sized media or card stock	49
Printing on both sides of the media (manual duplexing)	50
To manually duplex	50
Printing multiple pages on a single sheet of media	52
To print multiple pages on a single sheet (Windows)	52
To print multiple pages on a single sheet (Macintosh)	52
Printing booklets	53
To print booklets	53
Printing watermarks	55
To use the watermark feature	55
Copying	57
Loading originals to copy	58
To load originals onto the flatbed scanner	58
To load originals into the automatic document feeder (ADF) input tray	58
Starting a copy job	60
Canceling a copy job	60
Adjusting the copy quality	61
To adjust the copy quality for the current job	61
To adjust the default copy quality	61
Adjusting the lighter/darker (contrast) setting	62
To adjust the lighter/darker setting for the current job	62
To adjust the default lighter/darker setting	62
Reducing or enlarging copies	63
To reduce or enlarge copies for the current job	64
To change the default copy size	64
Changing the copy-collation setting	66
To change the copy-collation setting for the current job	66
To change the default copy-collation setting	66
Changing the number of copies	67
To change the number of copies for the current job	67
To change the default number of copies	67
Copying photos, two-sided originals, or books	68
To copy a photo	68
To copy a multiple-page stack of two-sided originals	68
To copy a book	69
Scanning	71
Loading originals to scan	72
Loading originals onto the flatbed scanner	72
Loading originals into the automatic document feeder (ADF) input tray	72
Understanding scanning methods	74
Scanning from the device control panel (Windows)	75
Programming the device Scan to button	75
Scanning to e-mail	75
Scanning to a folder	75
Canceling a scan job	77
Scanning by using hp LaserJet Scan software (Windows)	78
Scanning to e-mail	78
Scanning to a file	79
Scanning to another software program	79
Scanning to the Readiris OCR software	80
Scanning from the device and hp Director (Macintosh)	81
Scanning to e-mail	81
Scanning to a file	81
Scanning to a software program	82
Using page-by-page scanning	82
Scanning by using TWAIN-compliant and WIA-compliant software	83
Using TWAIN-compliant and WIA-compliant software	83
Scanning a photo or a book	84
Scanning a photo	84
Scanning a book	84
Scanning by using OCR	86
Readiris	86
Scanner resolution and color	87
Resolution and color guidelines	87
Color	88
Faxing	89
	89
Cleaning and maintenance	91
Cleaning the outside of the device	92
To clean the exterior	92
To clean the glass	92
To clean the lid backing	93
Cleaning the media path	94
To clean the media path	94
Replacing the automatic document feeder (ADF) pickup roller assembly	95
Troubleshooting	99
Device does not turn on	100
Is power reaching the device?	100
The device control panel display has black lines or dots, or becomes blank	101
Was the device exposed to an electric or magnetic field?	101
Pages print but are totally blank	102
Is the sealing tape still in the print cartridge?	102
Does the document contain blank pages?	102
Does the configuration page print?	102
Is the original loaded correctly?	102
Pages did not print	103
Does a message appear on your computer screen?	103
Is media being pulled into the device correctly?	103
Are media jams present?	103
Is the parallel or USB Device Cable (A/B) working, and is it connected correctly?	103
Are other devices running on your computer?	103
Pages printed, but a problem exists	104
Is the print quality poor?	104
Is the printed page different from what appears onscreen?	104
Are the device settings appropriate for the print media?	104
Onscreen error messages appear	105
Printer not responding/error writing to LPT1	105
Cannot access port (in use by another application)	105
Paper-handling problems exist	106
Print is skewed (crooked)	106
More than one sheet feeds at one time	106
Device does not pull media from the media input tray	106
Media curls when fed through device	106
Printed page is different from what appears onscreen	107
Is the text garbled, incorrect, or incomplete?	107
Are graphics or text missing? Are there blank pages?	107
Is the page format different from the format on another printer?	108
Is the quality of graphics poor?	108
Media jams occur in the printer	109
To clear a media jam	109
To clear other media jams	111
Tips to avoid media jams	111
Print quality is unacceptable	112
Light print or fade	112
Toner specks	112
Dropouts	113
Vertical lines	113
Gray background	114
Toner smear	114
Loose toner	115
Vertical repetitive defects	115
Misformed characters	116
Page skew	116
Curl or wave	117
Wrinkles or creases	117
Toner scatter outline	118
Device control panel error messages appear	119
Resolving common error messages	119
Critical error messages	119
Alert messages	120
Warning messages	120
No copy came out	122
Is media loaded in the input tray?	122
Is the original loaded correctly?	122
Copies are blank, or images are missing or faded	123
Has the sealing tape been removed from the print cartridge?	123
Is the print cartridge low on toner?	123
Is the original of poor quality?	123
Does the original have a colored background?	123
Copy quality is unacceptable	124
Preventing problems	124
Media jams occur in the automatic document feeder (ADF)	125
Typical automatic document feeder (ADF) jam locations	125
To clear a media jam from the automatic document feeder (ADF)	125
Copy defects are apparent	128
Vertical white or faded stripes	128
Blank pages	128
Wrong original was copied	128
Too light or dark	128
Unwanted lines	129
Black dots or streaks	129
Unclear text	129
Reduced size	129
Scanned image is of poor quality	130
Is the original a second-generation photo or picture?	130
Is the image quality better when the document is printed?	130
Is the image skewed (crooked)?	130
Does the scanned image show blotting, lines, vertical white stripes, or any other defect?	130
Do graphics look different from the original?	130
Part of the image did not scan	131
Was the original loaded correctly?	131
Does the original have a colored background?	131
Is the original longer than 381 mm15 inches?	131
Is the original too small?	131
Are you using HP Director? (Macintosh only)	131
Is the media size correct?	131
The scan takes too long	132
Is your resolution or color level set too high?	132
Is your software set to scan in color?	132
Did you send a print job or copy job before you tried to scan?	132
Is your computer set for bidirectional communication?	132
Error messages appear	133
Common scanning error messages	133
Scan quality is unacceptable	134
Preventing problems	134
Blank pages	134
Too light or dark	135
Unwanted lines	135
Black dots or streaks	135
Unclear text	135
Specifications	137
HP LaserJet 3020/3030 all-in-one series specifications	139
HP LaserJet 3020/3030 all-in-one series specifications	139
HP LaserJet 3030 all-in-one fax specifications	141
HP LaserJet 3020/3030 all-in-one series battery	142
Regulatory Information	143
FCC regulations	144
Telephone consumer protection act (United States-hp LaserJet 3030 all-in-one only)	146
IC CS-03 requirements (hp LaserJet 3030 all-in-one only)	146
Regulatory information for the European Union countries/regions (hp LaserJet 3030 all-in-one only)	147
Safety statements	148
Laser safety statement	148
Canada DOC regulations	148
Laser statement for Finland	149
Korean EMI statement	149
Australia	150
Declaration of Conformity	151
Environmental product stewardship program	152
Protecting the environment	152
Ozone production	152
Energy consumption	152
Toner consumption	152
Paper use	152
Plastics	152
HP LaserJet printing supplies	153
HP printing supplies returns and recycling program information	153
U.S. returns	153
Non-U.S. returns	153
Paper	153
Material restrictions	153
Nederlands	154
For more information	154
Material safety data sheets	155
HP limited warranty statement	157
HP LaserJet 3020 / 3030 all-in-one series ONE-YEAR LIMITED WARRANTY	157
HP parts and accessories	159
Ordering hp parts and accessories	160
HP parts and accessories charts	160
HP LaserJet print cartridges	162
HP policy on non-hp print cartridges	162
To install a print cartridge	162
Storing print cartridges	162
Print cartridge life expectancy	162
Recycling print cartridges	163
Saving toner	163
Service and support	165
Obtaining hardware service	166
To obtain hardware service	166
Extended warranty	168
Service information form	169
Glossary	171

Match case Limit results 1 per page

Error messages appear

If one of the following messages appears on the screen, use this information to remedy the

problem.

Common scanning error messages

The most common scanning error messages include the following items:

●

Unable to activate TWAIN source

●

An error occurred while acquiring the image

●

Scanner initiation failed

●

Error communicating with scanner

Make sure that you have connected the USB Device Cable (A/B) or IEEE 1284-B-compliant

parallel cable to the correct port on the back of your computer. If you have another port, try

attaching the cable to the other port. Make sure that you have an EPP-(bidirectional) or ECP-

compliant parallel port on your computer. An EPP parallel port is the minimum requirement;

use of an ECP parallel port is strongly recommended. See the documentation that came with

your computer for more information about your port.

Some devices might not share the parallel port with the device. If you have an external hard

drive, or you have a network switchbox connected to the same USB or parallel port as the

device, the other device might be interfering. To connect and use the device, you must

disconnect the other device or you must use two ports on the computer. You might need to

add another parallel interface card. Hewlett-Packard strongly recommends that you use an

ECP parallel interface card. See the documentation that came with your computer for more

information about installing an additional parallel interface card or resolving device conflicts.

Verify that the correct TWAIN source is selected. In the software, check the TWAIN source by

selecting

Select Scanner

from the

File

menu.

ENWW

Error messages appear

123