HP 3030 HP LaserJet 3020 and 3030 All-in-One - User Guide - Page 166

Obtaining hardware service

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Obtaining hardware service Note CAUTION CAUTION Warranty service and support options might vary depending on your country/region. For additional support information, visit http://www.hp.com. To obtain hardware service If your hardware should fail during the warranty period, HP offers the following support options: ● HP repair services. You can return the device to an HP repair center, depending on your location. ● Express Exchange. In some places, HP provides a reconditioned permanent replacement device to you on the next working day. ● HP authorized service provider. You can return the unit to a local authorized service dealer. ● Express pick-up and delivery. HP will arrange to pick up the device, repair it, and return it to you within 5 to 10 days, depending on your location. Returning the unit When shipping equipment, HP recommends insuring it. Also, include a copy of your proof of purchase. Please also fill out the Service information form to ensure the most accurate repairs. Shipping damage resulting from inadequate packaging is the customer's responsibility. See Repackaging guidelines below. Repackaging guidelines ● If possible, print a self-test page (see Printing a configuration page) before you turn off the unit, and send the self-test report with the unit. ● Remove and retain the print cartridge. Toner left in the device during shipping can damage the device. ● Remove the media input tray and repackage it using the original packaging materials, if possible. See To remove the media input tray for instructions. ● Include the completed copy of the service information form below. Note on the form which items were returned. ● Use the original shipping container and packaging materials, if possible. ● Include samples that illustrate the problems you are having, if applicable. ● Include five sheets of the paper or other media that are causing trouble in printing, scanning, faxing, or copying. Seal the paper or media in an airtight bag. 156 Appendix E Service and support ENWW

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Obtaining hardware service
Note
Warranty service and support options might vary depending on your country/region. For
additional support information, visit
.
To obtain hardware service
If your hardware should fail during the warranty period, HP offers the following support
options:
●
HP repair services.
You can return the device to an HP repair center, depending on your
location.
●
Express Exchange.
In some places, HP provides a reconditioned permanent
replacement device to you on the next working day.
●
HP authorized service provider.
You can return the unit to a local authorized service
dealer.
●
Express pick-up and delivery.
HP will arrange to pick up the device, repair it, and return
it to you within 5 to 10 days, depending on your location.
Returning the unit
When shipping equipment, HP recommends insuring it. Also, include a copy of your proof of
purchase. Please also fill out the
Service
information
form
to ensure the most accurate
repairs.
CAUTION
Shipping damage resulting from inadequate packaging is the customer’s responsibility. See
Repackaging guidelines below.
Repackaging guidelines
●
If possible, print a self-test page (see
Printing
a
configuration
page
) before you turn off the
unit, and send the self-test report with the unit.
●
Remove and retain the print cartridge.
CAUTION
Toner left in the device during shipping can damage the device.
●
Remove the media input tray and repackage it using the original packaging materials, if
possible. See
To
remove
the
media
input
tray
for instructions.
●
Include the completed copy of the service information form below. Note on the form which
items were returned.
●
Use the original shipping container and packaging materials, if possible.
●
Include samples that illustrate the problems you are having, if applicable.
●
Include five sheets of the paper or other media that are causing trouble in printing,
scanning, faxing, or copying. Seal the paper or media in an airtight bag.
156
Appendix E
Service and support
ENWW