Are media jams present?
..................................................................................................
93
Is the parallel or USB Device Cable (A/B) working, and is it connected correctly?
.........
93
Are other devices running on your computer?
.................................................................
93
Pages printed, but a problem exists
........................................................................................
94
Is the print quality poor?
...................................................................................................
94
Is the printed page different from what appears onscreen?
.............................................
94
Are the device settings appropriate for the print media?
.................................................
94
Onscreen error messages appear
..........................................................................................
95
Printer not responding/error writing to LPT1
....................................................................
95
Cannot access port (in use by another application)
.........................................................
95
Paper-handling problems exist
...............................................................................................
96
Print is skewed (crooked)
.................................................................................................
96
More than one sheet feeds at one time
............................................................................
96
Device does not pull media from the media input tray
.....................................................
96
Media curls when fed through device
...............................................................................
96
Printed page is different from what appears onscreen
...........................................................
97
Is the text garbled, incorrect, or incomplete?
...................................................................
97
Are graphics or text missing? Are there blank pages?
....................................................
97
Is the page format different from the format on another printer?
.....................................
98
Is the quality of graphics poor?
........................................................................................
98
Media jams occur in the printer
...............................................................................................
99
To clear a media jam
........................................................................................................
99
To clear other media jams
..............................................................................................
101
Tips to avoid media jams
................................................................................................
101
Print quality is unacceptable
.................................................................................................
102
Light print or fade
............................................................................................................
102
Toner specks
..................................................................................................................
102
Dropouts
.........................................................................................................................
103
Vertical lines
...................................................................................................................
103
Gray background
............................................................................................................
104
Toner smear
...................................................................................................................
104
Loose toner
.....................................................................................................................
105
Vertical repetitive defects
...............................................................................................
105
Misformed characters
.....................................................................................................
106
Page skew
......................................................................................................................
106
Curl or wave
....................................................................................................................
107
Wrinkles or creases
........................................................................................................
107
Toner scatter outline
.......................................................................................................
108
Device control panel error messages appear
.......................................................................
109
Resolving common error messages
...............................................................................
109
Critical error messages
...................................................................................................
109
Alert messages
...............................................................................................................
110
Warning messages
.........................................................................................................
110
No copy came out
.................................................................................................................
112
Is media loaded in the input tray?
..................................................................................
112
Is the original loaded correctly?
......................................................................................
112
Copies are blank, or images are missing or faded
...............................................................
113
Has the sealing tape been removed from the print cartridge?
.......................................
113
Is the print cartridge low on toner?
.................................................................................
113
Is the original of poor quality?
........................................................................................
113
Does the original have a colored background?
..............................................................
113
Copy quality is unacceptable
................................................................................................
114
Preventing problems
.......................................................................................................
114
Media jams occur in the automatic document feeder (ADF)
................................................
115
Typical automatic document feeder (ADF) jam locations
..............................................
115
To clear a media jam from the automatic document feeder (ADF)
................................
115
vi
ENWW