HP Carrier-grade cc3300 User Information and Service Guide - HP Carrier-Grade - Page 74

Running New Application Software, After the System Has Been Running Correctly, More Problem Solving

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Running New Application Software Problems that occur when you run new application software are usually related to the software. Faulty equipment is much less likely, especially if other software runs correctly. Check the following: 1. Does the server meet the minimum hardware requirements for the software? Refer to the software documentation. 2. Is the software an authorized copy? If not, get one; unauthorized copies often do not work. 3. If you are running the software from a diskette, is it a good copy? 4. If you are running the software from a CD-ROM disk, is the disk scratched or dirty? 5. If you are running the software from a hard disk drive, is the software correctly installed? Were all necessary procedures followed and files installed? 6. Are the correct device drivers installed? 7. Is the software correctly configured for the server? 8. Are you using the software correctly? If the problems persist, contact the software vendor's customer service representative. After the System Has Been Running Correctly Problems that occur after the server hardware and software have been running correctly often indicate equipment failure. Many situations that are easy to correct, however, can also cause such problems. Check the following: 1. If you are running the software from a diskette, try a new copy of the software. 2. If you are running the software from a CD-ROM disk, try a different CD-ROM disk to see if the problem occurs on all disks. 3. If you are running the software from a hard disk drive, try running it from a diskette. If the software runs correctly, there may be a problem with the copy on the hard disk drive. Reinstall the software on the hard disk, and try running it again. Make sure all necessary files are installed. 4. If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard input is incorrect), a marginal power supply, or other random component failures. 5. If you suspect that a transient voltage spike, power outage, or brown-out might have occurred, reload the software and try running it again. (Symptoms of voltage spikes include a flickering video display, unexpected system reboots, and the server not responding to user commands.) NOTE Random errors in data files: If you are getting random errors in your data files, voltage spikes on your power line may be corrupting them. If you are experiencing any of the above symptoms that might indicate voltage spikes on the power line, you may want to install a surge suppressor between the power outlet and the server power cord. More Problem Solving Procedures This section provides a more detailed approach to identifying a problem and locating its source. 74 Chapter 6

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74
Chapter 6
Running New Application Software
Problems that occur when you run new application software are usually related to the software. Faulty
equipment is much less likely, especially if other software runs correctly. Check the following:
1.
Does the server meet the minimum hardware requirements for the software? Refer to the software
documentation.
2.
Is the software an authorized copy? If not, get one; unauthorized copies often do not work.
3.
If you are running the software from a diskette, is it a good copy?
4.
If you are running the software from a CD-ROM disk, is the disk scratched or dirty?
5.
If you are running the software from a hard disk drive, is the software correctly installed? Were all
necessary procedures followed and files installed?
6.
Are the correct device drivers installed?
7.
Is the software correctly configured for the server?
8.
Are you using the software correctly?
If the problems persist, contact the software vendor’s customer service representative.
After the System Has Been Running Correctly
Problems that occur after the server hardware and software have been running correctly often indicate
equipment failure. Many situations that are easy to correct, however, can also cause such problems. Check
the following:
1.
If you are running the software from a diskette, try a new copy of the software.
2.
If you are running the software from a CD-ROM disk, try a different CD-ROM disk to see if the problem
occurs on all disks.
3.
If you are running the software from a hard disk drive, try running it from a diskette. If the software
runs correctly, there may be a problem with the copy on the hard disk drive. Reinstall the software on
the hard disk, and try running it again. Make sure all necessary files are installed.
4.
If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard input is
incorrect), a marginal power supply, or other random component failures.
5.
If you suspect that a transient voltage spike, power outage, or brown-out might have occurred, reload the
software and try running it again. (Symptoms of voltage spikes include a flickering video display,
unexpected system reboots, and the server not responding to user commands.)
NOTE
Random errors in data files: If you are getting random errors in your data files, voltage spikes
on your power line may be corrupting them. If you are experiencing any of the above
symptoms that might indicate voltage spikes on the power line, you may want to install a
surge suppressor between the power outlet and the server power cord.
More Problem Solving Procedures
This section provides a more detailed approach to identifying a problem and locating its source.