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HP Color LaserJet Pro MFP M177 User Guide - Page 81

Solve problems

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8 Solve problems ● Control panel help system (touchscreen models only) ● Restore the factory-set defaults ● Solve paper feed or jam problems ● Clear jams from the input tray ● Clear jams in the output bin ● Clear jams in the document feeder ● Improve print quality ● Improve copy and scan quality ● Improve fax image quality ● Solve wired network problems ● Solve wireless network problems ● Solve fax problems Go to www.hp.com/support/ljMFPM176series or www.hp.com/support/ljMFPM177series for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www.hp.com/support for Worldwide support and other HP products. ENWW 71

Section	Page
Product introduction	11
Product comparison	12
Product views	14
Product front view	14
Product back view	15
Control panel overview	16
LCD control-panel layout (M176n model)	16
Touchscreen control-panel layout (M177fw model)	17
Control-panel Home screen	18
Paper trays	21
Supported paper sizes and types	22
Supported paper sizes	22
Supported paper types	23
Load the input tray	25
Print	29
Print tasks (Windows)	30
How to print (Windows)	30
Manually print on both sides (Windows)	30
Print multiple pages per sheet (Windows)	32
Select the paper type (Windows)	35
Additional printing information	36
Print tasks (Mac OS X)	37
How to print (Mac OS X)	37
Manually print on both sides (Mac OS X)	37
Print multiple pages per sheet (Mac OS X)	38
Select the paper type (Mac OS X)	38
Additional printing information	38
Web-based printing	40
HP ePrint	40
HP ePrint software	40
AirPrint	41
Set up HP Wireless Direct Printing (touchscreen models only)	42
Copy	43
Make a copy	44
Copy on both sides (duplex)	45
Optimize copy quality	46
Scan	47
Scan by using the HP Scan software (Windows)	48
Scan by using the HP Scan software (Mac OS X)	49
Fax	51
Connect and configure the product for fax	52
Connect the product	52
Configure the product	53
Configure fax time, date, and header	53
Control panel	53
HP Fax Setup Wizard (Windows)	54
Configure for stand-alone fax	54
Configure for an answering machine	54
Configure for an extension phone	54
Install the HP Fax software (Windows, optional)	55
Send a fax	56
Send a fax by dialing manually from the product control panel	56
Send a fax from the HP software (Windows)	56
Create, edit, and delete speed-dial entries	57
Create and edit speed-dial entries	57
Delete speed-dial entries	57
Manage the product	59
Change the product connection type (Windows)	60
Use HP Web Services applications (touchscreen models only)	61
HP Device Toolbox (Windows)	62
HP Utility for Mac OS X	64
Open the HP Utility	64
HP Utility features	64
Product security features	66
Set or change the product password	66
Lock the product	67
Economy settings	68
Print with EconoMode	68
Configure the Sleep/Auto Off After setting	68
A <Color> cartridge is low or <Color> cartridge is very low message displays on the product control ...	70
Enable or disable the Very Low settings	70
Replace the toner cartridge	72
Replace the imaging drum	76
Solve problems	81
Control panel help system (touchscreen models only)	82
Restore the factory-set defaults	83
Solve paper feed or jam problems	84
The product does not pick up paper	84
The product picks up multiple sheets of paper	84
Frequent or recurring paper jams	84
Prevent paper jams	85
Clear jams from the input tray	86
Clear jams in the output bin	88
Clear jams in the document feeder	90
Improve print quality	92
Print from a different software program	92
Set the paper-type setting for the print job	92
Check the paper-type setting (Windows)	92
Check the paper-type setting (Mac OS X)	93
Check the toner-cartridge status	93
Calibrate the product to align the colors	94
Print a cleaning page	94
Perform additional print quality troubleshooting	95
Print the print quality page	95
Interpret the print quality page	95
Inspect the toner cartridge for damage	96
Check the paper and printing environment	96
Use paper that meets HP specifications	96
Check the product environment	97
Check the EconoMode settings	97
Adjust color settings (Windows)	97
Improve copy and scan quality	99
Check the scanner glass for dirt and smudges	99
Check the paper settings	99
Check the image adjustment settings	100
Optimize for text or pictures	100
Edge-to-edge copying	101
Clean the pickup rollers and separation pad in the document feeder	101
Improve fax image quality	103
Check the scanner glass for dirt or smudges	103
Check the send-fax resolution setting	103
Check the lightness/darkness setting	103
Check the Error Correction setting	104
Check the Fit-to-Page setting	104
Clean the pickup rollers and separation pad in the document feeder	104
Send to a different fax machine	105
Check the sender's fax machine	105
Solve wired network problems	106
Poor physical connection	106
The computer is using the incorrect IP address for the product	106
The computer is unable to communicate with the product	106
The product is using incorrect link and duplex settings for the network	107
New software programs might be causing compatibility problems	107
The computer or workstation might be set up incorrectly	107
The product is disabled, or other network settings are incorrect	107
Solve wireless network problems	108
Wireless connectivity checklist	108
The product does not print after the wireless configuration completes	109
The product does not print, and the computer has a third-party firewall installed	109
The wireless connection does not work after moving the wireless router or product	109
Cannot connect more computers to the wireless product	109
The wireless product loses communication when connected to a VPN	109
The network does not appear in the wireless networks list	109
The wireless network is not functioning	110
Perform a wireless network diagnostic test	110
Reduce interference on a wireless network	110
Solve fax problems	112
Check the hardware setup	112
Faxes are sending slowly	113
Fax quality is poor	114
Fax cuts off or prints on two pages	114
Parts, supplies, and accessories	115
Order parts, accessories, and supplies	116
Customer self-repair parts	116
Accessories	116