HP LaserJet 5000 HP LaserJet 5000, 5000 N, 5000 GN, and 5000 DN Printers - Us - Page 103

Determining Printer Problems, Troubleshooting Flowchart - power supply

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Determining Printer Problems Troubleshooting Flowchart If the printer is not responding properly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. If you cannot resolve the problem after following the suggestions in this user's guide, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user's guide.) Note Macintosh users: For more troubleshooting information, see page 97. 1 Does the control panel display READY? YES NO Go to step 2. The display is blank and the printer's fan is off. The display is blank but the printer's fan is on. The display is in the wrong language. The display shows garbled or unfamiliar characters. A message other than READY is displayed. Check the power cord connections and the power switch. Plug the printer into a different outlet. Check that the power supplied to the printer is steady, and meets printer specifications (page A-17). Press any control panel key to see if the printer responds. Turn the printer off, and then turn the printer on. If this does not work, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user's guide.) Turn the printer off. Hold down [Select] while turning the printer on. Press [-Value+] to scroll through the available languages. Press [Select] to save the desired language as the new default. Press [Go] to return to READY. Make sure the desired language is selected from the control panel. Turn the printer off, and then turn the printer on. Go to page 79. EN Chapter 4: Problem Solving 91

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EN
Chapter 4:
Problem Solving
91
Determining Printer Problems
Troubleshooting Flowchart
If the printer is not responding properly, use the flowchart to
determine the problem. If the printer does not pass a step, follow
the corresponding troubleshooting suggestions.
If you cannot resolve the problem after following the suggestions in
this user’s guide, contact an HP-authorized service or support
provider. (See the HP Support pages at the front of this user’s
guide.)
Note
Macintosh users: For more troubleshooting information, see
page 97.
1
Does the control panel display READY?
YES
Go to step
2
.
The display is
blank and the
printer’s fan is
off.
The display is
blank but the
printer’s fan is
on.
The display is
in the wrong
language.
The display
shows garbled
or unfamiliar
characters.
A message
other than
READY
is
displayed.
Check the power
cord connections
and the power
switch.
Plug the printer
into a different
outlet.
Check that the
power supplied to
the printer is
steady, and
meets printer
specifications
(page A-17).
Press any control
panel key to see if
the printer
responds. Turn
the printer off,
and then turn the
printer on. If this
does not work,
contact an
HP-authorized
service or
support provider.
(See the HP
Support pages at
the front of this
user’s guide.)
Turn the printer
off. Hold down
[Select]
while
turning the printer
on. Press
[-Value+]
to scroll
through the
available
languages. Press
[Select]
to save
the desired
language as the
new default.
Press
[Go]
to
return to
READY
.
Make sure the
desired language
is selected from
the control panel.
Turn the printer
off, and then turn
the printer on.
Go to page 79.
NO