HP LaserJet 5000 HP LaserJet 5000, 5000 N, 5000 GN, and 5000 DN Printers - Us - Page 109

Troubleshooting Flowchart for Macintosh Users 1 Can you print from a software application? YES Go to step 2. NO Print a short document from a software application. The Macintosh computer is not communicating with the printer. Auto Setup did not automatically set up the printer. The printer driver icon does not appear in the Chooser. Make sure the printer's control panel displays READY (page 91). Make sure the correct printer driver is selected in the Chooser. (There will be a printer icon beside the name.) If the printer resides on a network with multiple zones, make sure the correct zone is selected in the AppleTalk Zones box in the Chooser. Make sure the correct printer has been chosen in the Chooser by printing a configuration page (page 101). Make sure the name of the printer displayed on the configuration page matches the printer in the Chooser. Make sure AppleTalk is active. (Select this in the Chooser.) Make sure the computer and printer are on the same network. From Control Panels in the Apple menu, select the Network (or the AppleTalk) control panel and then choose the correct network (for example, LocalTalk or EtherTalk). Set up the printer manually by selecting Configure. Reinstall the printer software. (See the getting started guide.) Select an alternate PPD (page 99). The PPD might have been renamed. If so, select the renamed PPD (page 99). Make sure the LaserWriter Chooser extension resides in the Extensions folder. If it is not present anywhere on your system, then obtain the Macintosh LaserWriter driver from Apple. EN Chapter 4: Problem Solving 97