HP LaserJet 5000 HP LaserJet 5000, 5000 N, 5000 GN, and 5000 DN Printers - Us - Page 105

Can you print from a software application?, Configuration Menu

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3 Can you print from a software application? YES NO Print a short document from a software application. Go to step 4 The job will not print. A PS error page or list of commands prints. If the job will not print, and a message is displayed, see page 79. From the computer, check to see if the printer has been paused. If the printer is on a network, check that you are printing to the correct printer. To verify that it is not a network problem, connect the computer directly to the printer with a parallel cable, change the port to LPT1, and try to print. Check the interface cable connections. Disconnect and reconnect the cable at the computer and the printer. Test the cable by trying it on another computer (if possible). If you are using a parallel connection, make sure the cable is IEEE-1284 compliant (page A-19). If the printer is on a network, print a configuration page (page 101) and verify in the Protocol Information that the server name and the node name match the names in the printer driver. To verify that it is not a computer problem, print from another computer (if possible). Make sure the print job is being sent to the correct port (LPT1, or network printer port, for example). Check that you are using the proper printer driver (page 17). Reinstall the printer driver. (See the getting started guide.) The printer might have received a nonstandard PS code. From the Configuration Menu in the printer's control panel, set PERSONALITY to PS for this print job only. After the job has printed, return the setting to AUTO (page B-10). Make sure the print job is a PS job, and that you are using the PS driver. The printer might have received PS code when it is set to PCL. From the Configuration Menu, set PERSONALITY to AUTO (page B-10). Check that the port is configured and working properly. (One way to check this is to connect another printer to that port and print.) If printing with the PS driver, from the Printing Menu in the printer's control panel, set PRINT PS ERRORS=ON, then print the job again. If an error page prints, see the instructions in the next column. From the Configuration Menu in the printer's control panel, make sure that PERSONALITY=AUTO (page B-10). You might be missing a printer message that could help you solve the problem. From the Configuration Menu in the printer's control panel, temporarily turn the Clearable Warnings and Auto Continue settings off (page B-12) and then print the job again. EN Chapter 4: Problem Solving 93

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EN
Chapter 4:
Problem Solving
93
3
Can you print from a software application?
YES
Go to step
4
Print a short document from a software
application.
The job will
not print.
A PS error
page or list of
commands prints.
If the job will not print, and a message is displayed, see page 79.
From the computer, check to see if the printer has been paused.
If the printer is on a network, check that you are printing to the correct printer. To verify
that it is not a network problem, connect the computer directly to the printer with a
parallel cable, change the port to LPT1, and try to print.
Check the interface cable connections. Disconnect and reconnect the cable at the
computer and the printer.
Test the cable by trying it on another computer (if possible).
If you are using a parallel connection, make sure the cable is IEEE-1284 compliant
(page A-19).
If the printer is on a network, print a configuration page (page 101) and verify in the
Protocol Information that the server name and the node name match the names in the
printer driver.
To verify that it is not a computer problem, print from another computer (if possible).
Make sure the print job is being sent to the correct port (LPT1, or network printer port,
for example).
Check that you are using the proper printer driver (page 17).
Reinstall the printer driver. (See the getting started guide.)
Check that the port is configured and working properly. (One way to check this is to
connect another printer to that port and print.)
If printing with the PS driver, from the Printing Menu in the printer’s control panel, set
PRINT PS ERRORS=ON
, then print the job again. If an error page prints, see the instructions
in the next column.
From the Configuration Menu in the printer’s control panel, make sure that
PERSONALITY=AUTO
(page B-10).
You might be missing a printer message that could help you solve the problem. From
the Configuration Menu in the printer’s control panel, temporarily turn the Clearable
Warnings and Auto Continue settings off (page B-12) and then print the job again.
The printer might
have received a
nonstandard PS
code. From the
Configuration Menu
in the printer’s
control panel, set
PERSONALITY
to
PS
for this print job
only. After the job
has printed, return
the setting to
AUTO
(page B-10).
Make sure the print
job is a PS job, and
that you are using
the PS driver.
The printer might
have received PS
code when it is set
to PCL. From the
Configuration
Menu, set
PERSONALITY
to
AUTO
(page B-10).
NO