HP LaserJet 5000 HP LaserJet 5000, 5000 N, 5000 GN, and 5000 DN Printers - Us - Page 90

Solving Repeated Paper Jams If paper jams occur frequently, try the following: • Check all the paper jam locations. A piece of paper might be stuck somewhere in the printer. (See page 72.) • Check that paper is correctly loaded in the trays, that the trays are correctly adjusted for the loaded paper size, and that the trays are not overfilled. (See the sections on loading paper, starting on page 30.) • Check that all trays and paper handling accessories are completely inserted into the printer. (If a tray is opened during a print job, this might cause a paper jam.) • Check that all covers and doors are closed. (If a cover or door is opened during a print job, this might cause a paper jam.) • Try printing to a different output bin (page 26). • The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan the stack. • If you are printing from Tray 1, try feeding fewer sheets of paper or fewer envelopes at a time. • If you are printing with the optional duplexer, make sure the cable tray is seated properly, and the Tray 2 cover is installed. • Try turning the paper reforming setting on from the Configuration Menu in the printer's control panel (this will slow print speed). For more information, see page B-14. • If you are printing small sizes (such as index cards), make sure the paper is oriented correctly in the tray (page 53). • Turn over the stack of paper in the tray. Also try rotating the paper 180°. • Try rotating paper (such as perforated or multi-sheet forms and labels) to feed through the printer from a different orientation (page 47). • Check the quality of the paper being printed. Damaged or irregular paper should not be used. • Use only paper that meets HP specifications (pages A-2 through A-13). • Do not use paper that has already been used in a printer or copier. (Do not print on both sides of envelopes, transparencies, vellum, or labels.) • Check that the power supplied to the printer is steady, and meets printer specifications (page A-17). • Clean the printer (page 67). • Contact an HP-authorized service or support provider to perform routine printer maintenance. (See the HP Support pages at the front of this user's guide.) 78 Chapter 4: Problem Solving EN