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Communication failures between computer and printer

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Communication failures between computer and printer Some symptoms are: ● The front-panel display does not show the Receiving message when you have sent an image to the printer. ● The printer displays an error message while printing, such as error 61:09 or 63:05. See Front-panel error codes on page 180. ● Your RIP stalls when transferring data. To solve a communication problem: ● Make sure that you have selected the correct printer in your RIP. ● Check that your printer network settings are correctly configured: run the connectivity wizard from the printer's front panel. See Connect the printer to the Internet on page 30. ● Check that the printer's required ports are accessible from your RIP host. ● Remember that large images usually require more time to receive, process, and print. ● If the printer is connected to your RIP through any other intermediate devices, such as switch boxes, buffer boxes, cable adapters, or cable converters, remove the intermediate device and try connecting the printer directly to your computer. ● Try changing the I/O timeout, which specifies the time that an idle connection is allowed to remain open when the printer is waiting for a remote computer. The default value is 270 seconds. To change the I/O timeout, go to the Embedded Web Server and select the Networking tab, then the Advanced tab. If these suggestions do not solve your problem, try connecting your RIP host system directly to the printer, with a point-to-point connection. Use the DHCP network configuration in the printer. Cannot connect to services such as firmware update, online search, or the Customer Involvement Program If your printer has difficulty in connecting to the Internet, it may start the Connectivity Wizard automatically. You can also start the wizard manually at any time. ● From the front panel: Press , then Connectivity > Connectivity wizard. ● From the front panel: Press , then Internal prints > Service information prints > Print connectivity config. In this case, the results are printed out. NOTE: The results printed out are from the last run of the Connectivity wizard, so you must already have run the Connectivity wizard in order to get any results. The Connectivity Wizard performs a series of tests automatically. You can also choose to perform individual tests. From the front panel, press , then Connectivity > Diagnostics & troubleshooting. The following options are available. ● All tests ● Network connectivity test: Check the printer's connection to the local area network. ● Internet connectivity test: Check the printer's connection to the Internet. ● Firmware update test: Check the printer's connection to HP's firmware update servers. ENWW Communication failures between computer and printer 179

Section	Page
Introduction	7
Welcome to your printer	8
Printer models	8
Documentation	9
Safety precautions	9
General safety guidelines	9
Electrical shock hazard	9
Heat hazard	10
Fire hazard	10
Mechanical hazard	11
Light radiation hazard	11
Chemical hazard	11
Ventilation	11
Air conditioning	11
Heavy substrate hazard	12
Ink handling	12
Warnings and cautions	12
Warning labels	12
Main printer components	14
Front view (560)	15
Front view (570)	16
Rear view	17
Loading accessory	17
Beacon	17
Front panel	18
Introduction to the front panel	18
Change the language of the front panel	20
View or set the date and time	20
Set time before standby	20
Change the sleep mode setting	20
Change the loudspeaker volume	21
Turn audio alerts on or off	21
Change the front panel display brightness	21
Change the units of measurement	21
Restore factory settings	21
Check printer status	21
Check the status of the ink cartridges	21
Check the status of a printhead	22
Check the file system	23
Printer alerts	24
Printer states	25
Change margins	25
Request the printer’s internal prints	26
Check lifetime usage statistics	26
HP Latex Mobile	26
Rely on alerts to tell you when attention is needed	27
Know the status of your printer while you’re away from it	27
Remotely keep tabs on print jobs	28
How to add a printer to your mobile device	28
Embedded Web Server	29
Introduction to the Embedded Web Server	29
Main tab	29
Setup tab	30
Networking tab	30
Support tab	30
Customer Involvement Program tab	30
Access the Embedded Web Server	30
Change the language of the Embedded Web Server	31
Restrict access to the printer	31
Join the Customer Involvement Program	31
Check printer status	32
Check the status of the ink system	32
Request email notification of specific error conditions	33
Get accounting information	33
Check usage statistics for a job	34
Check lifetime usage statistics	34
Request accounting data by email	34
Connectivity and software instructions	35
Connection method	35
Connect the printer to your network	35
Network configuration	35
Using IPv6	36
Connect the printer to the Internet	36
RIP software installation	36
Advanced network configuration	37
Verify correct operation	37
Preconfigure network settings if required	37
Tools for preconfiguration	37
Troubleshooting	38
IO Configuration page	38
LEDs	38
Link troubleshooting	38
Reset network parameters	38
Menu items	39
Embedded services	42
Turn the printer on and off	43
Restart the printer	44
Useful links	45
When you need help	45
Telephone number	46
Customer Self Repair	46
Service information	46
Handle the substrate and troubleshoot substrate issues	47
Overview	49
Substrate tips	49
Supported substrate categories	50
Supported HP substrates	51
Porous substrates	55
Load a roll into the printer	57
Lifter accessory	62
Ink collector	64
Loading accessory	69
Assisted manual load	72
Edge holders	74
Align the substrate	76
Unload a roll from the printer	76
Take-up reel	78
Tension bar	78
Load a roll onto the take-up reel	78
Unload the take-up reel	81
Wiper roller	84
Double-sided printing	85
View information about the substrate	87
Change substrate width and right edge position	88
Substrate length tracking	88
Cut substrate	88
Bypass job start safety	89
Store the substrate	89
Substrate cannot be loaded successfully	89
Substrate is mispositioned	90
Substrate has jammed	90
Check the substrate path	90
Avoiding substrate jams while printing	92
Substrate is deformed or wrinkled	92
Substrate has shrunk or expanded	93
Substrate has bow deformation	94
Automatic cutter does not work	94
Take-up reel substrate jam	95
Substrate settings	96
Substrate presets	97
Online search	97
HP Media Locator	99
Generic presets	100
Clone a substrate preset	100
Modify a substrate preset	101
Add a new substrate	102
Change settings while printing	105
Temperature profile	105
Select the number of passes	105
Delete a substrate preset	106
Faster printing	107
Color calibration	107
Color consistency between different HP Latex 500 series printers	109
Color emulation of other printer models	110
Emulating an HP Latex 36x/37x printer	111
Emulating an HP Latex 15xx or 3xxx printer	111
ICC profiles	112
Generating color profiles with the HP Embedded Spectrophotometer	113
Improve color consistency when tiling	114
Troubleshoot print-quality issues	116
General printing advice	117
Quick solutions application	117
Improve print quality	118
1. Printhead status plot	118
2. Advanced optimizer check plot	119
3. Printhead alignment status plot	120
4. Substrate-advance check plot	122
Substrate advance adjustment while printing	122
What to do if problems persist	122
Most-common print-quality problems	123
Graininess	123
Horizontal banding	123
Vertical banding	124
Print is deformed into a curved shape	125
Misaligned colors	126
Color variation and text-line correction	126
Black areas look hazy	127
Ink smears	127
Uneven appearance in area fill	128
Ink is oily or smudges when touched	128
Dimensions of the print are wrong	129
Tiling issues	129
Ink system	131
HP Latex 560 ink system	132
Ink cartridges	132
Printheads	132
Maintenance cartridge	133
Condensation collector	133
Safe mode	134
Ink system tips	135
Maintain the ink cartridges	135
Replace an ink cartridge	135
Refilled and non-HP ink cartridges	138
Cannot insert an ink cartridge	139
HP Latex 570 ink system	139
Intermediate tanks	139
Ink cartridges	140
Printheads	141
Maintenance cartridge	141
Condensation collector	142
Check the status of the large ink cartridges	143
Ink system tips	144
Replace an ink cartridge	145
Remove an ink cartridge	145
Insert an ink cartridge	145
Replace an intermediate tank	146
Refill an intermediate tank manually	149
Stop refilling an intermediate tank	150
Cannot insert an ink cartridge or intermediate tank	150
Hardware maintenance	151
Clean (recover) the printheads	152
Align the printheads	152
Automatic alignment	152
Manual alignment	153
Front panel recommends reseating or replacing a printhead	154
Replace a printhead	155
Cannot insert a printhead	160
Clean the electrical connections on a printhead	161
Replace the maintenance cartridge	165
Cannot insert the maintenance cartridge	167
Clean and lubricate the carriage rod	168
Clean the encoder strip	169
Clean the platen	170
Clean the substrate-advance sensor window	173
Clean the exterior of the printer	174
Move or store the printer	174
Service maintenance	174
Firmware update	176
Firmware update using a USB flash drive	176
Firmware update using the Embedded Web Server	177
Automatic firmware updates	177
Accessories	178
Order ink supplies	179
Order accessories	180
Disposal instructions	180
Troubleshoot other issues	182
Printer cannot get an IP address	183
Cannot access the Embedded Web Server	183
Printer is not printing	183
Program slows down or stalls while generating the print job	184
Printer seems slow	184
Communication failures between computer and printer	185
Cannot connect to services such as firmware update, online search, or the Customer Involvement Progr ...	185
Front-panel error codes	186
Printer logs	191
Printer specifications	192
Functional specifications	193
Physical specifications	194
Memory specifications	194
Power specifications	194
Ecological specifications	195
Environmental specifications	195
Acoustic specifications	195
Summary of common printing problems	196
Glossary	198

Match case Limit results 1 per page

Communication failures between computer and printer

Some symptoms are:

●

The front-panel display does not show the

Receiving

message when you have sent an image to the printer.

●

The printer displays an error message while printing, such as error 61:09 or 63:05. See

Front-panel error

codes

on page

180

●

Your RIP stalls when transferring data.

To solve a communication problem:

●

Make sure that you have selected the correct printer in your RIP.

●

Check that your printer network settings are correctly conﬁgured: run the connectivity wizard from the

printer’s front panel. See

Connect the printer to the Internet

on page

●

Check that the printer’s required ports are accessible from your RIP host.

●

Remember that large images usually require more time to receive, process, and print.

●

If the printer is connected to your RIP through any other intermediate devices, such as switch boxes, buﬀer

boxes, cable adapters, or cable converters, remove the intermediate device and try connecting the printer

directly to your computer.

●

Try changing the I/O timeout, which speciﬁes the time that an idle connection is allowed to remain open

when the printer is waiting for a remote computer. The default value is 270 seconds. To change the I/O

timeout, go to the Embedded Web Server and select the

Networking

tab, then the

Advanced

tab.

If these suggestions do not solve your problem, try connecting your RIP host system directly to the printer, with a

point-to-point connection. Use the DHCP network conﬁguration in the printer.

Cannot connect to services such as ﬁrmware update, online search,

or the Customer Involvement Program

If your printer has diﬀiculty in connecting to the Internet, it may start the Connectivity Wizard automatically. You

can also start the wizard manually at any time.

●

From the front panel: Press

, then

Connectivity

Connectivity wizard

●

From the front panel: Press

, then

Internal prints

Service information prints

Print connectivity

conﬁg.

In this case, the results are printed out.

NOTE:

The results printed out are from the last run of the Connectivity wizard, so you must already have

run the Connectivity wizard in order to get any results.

The Connectivity Wizard performs a series of tests automatically. You can also choose to perform individual

tests. From the front panel, press

, then

Connectivity

Diagnostics & troubleshooting

. The following

options are available.

●

All tests

●

Network connectivity test

: Check the printer's connection to the local area network.

●

Internet connectivity test

: Check the printer's connection to the Internet.

●

Firmware update test

: Check the printer's connection to HP's ﬁrmware update servers.

ENWW

Communication failures between computer and printer

179