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HP OfficeJet 8702 User Guide - Page 129

Solve paper-feed problems, Printing issues, Fix problems with not printing (unable to print)

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Solve paper-feed problems What kind of problem are you having? ● Paper is not picked up from a tray - Make sure paper is loaded in the tray. For more information, see Load paper. Fan the paper before loading. - Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper guides are snug, but not tight, against the stack. - Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height indicated by one or more label on the side or paper-width guide of the input tray. - Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl. ● Pages are skewing - Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull out the input tray from the printer and reload the paper correctly, making sure that the paper guides are aligned correctly. - Load paper into the printer only when it is not printing. ● Multiple pages are being picked up - Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper-width guides are snug, but not tight, against the stack. - Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height indicated by one or more label on the side or paper-width guide of the input tray. - Make sure the tray is not overloaded with paper. - Use HP paper for optimum performance and efficiency. Printing issues What do you want to do? Fix problems with page not printing (unable to print) HP Print and Scan Doctor Troubleshoot problems with print jobs not printing. The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operation system. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer is not responding or printing. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. 116 Chapter 10 Solve a problem ENWW

Section	Page
How do I?	14
Get started	15
Accessibility	15
HP EcoSolutions (HP and the Environment)	15
Manage power	16
Quiet Mode	16
Optimize Printing Supplies	18
Understand the printer parts	18
Top and front view	18
Printing supplies area	19
Back view	19
Use the printer control panel	19
Overview of buttons and lights	20
Control panel display icons	20
Function tabs	21
Change printer settings	21
Use shortcuts	22
Dashboard	22
HP Digital Solutions	22
What are HP Digital Solutions?	23
HP Digital Filing	23
HP Digital Fax	23
Requirements	23
Set up HP Digital Solutions	24
Set up HP Digital Filing	25
Set up Scan to Network Folder	25
Set up Scan to Email	26
Step 1: Set up the outgoing email profiles	26
Step 2: Add email addresses to the Email Address Book	27
Step 3: Configure other email options	27
Set up HP Digital Fax	27
Use the HP Digital Solutions	28
Use HP Scan to Network Folder	28
Use Scan to Email	28
Use HP Digital Fax	29
Paper basics	29
Recommended papers for printing	29
Order HP paper supplies	31
Tips for selecting and using paper	31
Load paper	31
Load an original on the scanner glass	39
Load an original in the document feeder	40
Update the printer	40
Open the HP printer software (Windows)	41
Turn the printer off	41
Print	42
Print documents	42
Print brochures	43
Print on envelopes	44
Print photos	45
Print on special and custom-size paper	46
Print on both sides (duplexing)	48
Print from mobile device	49
Print with AirPrint™	49
Tips for successful printing	49
Copy and scan	53
Copy	53
Scan	53
Scan to a computer	54
Scan to a memory device	55
Scan to email	55
Scan to email through Scan tab	55
Set up Scan to Email	55
Scan a document or photo to email	56
Scan to email through Scan-to-Email app	56
Set up Scan to Email	56
Scan a document or photo to email	57
Change account settings	58
Scan using Webscan	58
Scanning documents as editable text	59
Scan documents as editable text	59
Guidelines for scanning documents as editable text	60
Create a new scan shortcut (Windows)	60
Change scan settings (Windows)	61
Tips for copy and scan success	62
Fax	63
Send a fax	63
Send a standard fax	63
Send a standard fax from the computer	64
Send a fax from a phone	64
Send a fax using monitor dialing	65
Send a fax using printer memory	65
Send a fax to multiple recipients	66
Send a fax in Error Correction Mode	66
Receive a fax	67
Receive a fax manually	67
Set up backup fax	68
Reprint received faxes from memory	68
Forward faxes to another number	69
Set automatic reduction for incoming faxes	69
Block unwanted fax numbers	70
Receive faxes using HP Digital Fax	71
Set up phone book contacts	71
Create and edit a phone book contact	72
Create and edit a group phone book contact	73
Delete phone book contacts	73
Print a list of phone book contacts	74
Change fax settings	74
Configure the fax header	74
Set the answer mode (Auto answer)	75
Set the number of rings before answering	75
Change the answer ring pattern for distinctive ring	75
Set the dial type	76
Set the redial options	76
Set the fax speed	77
Set the fax sound volume	77
Fax and digital phone services	78
Fax on Voice over Internet Protocol	78
Use reports	79
Print fax confirmation reports	79
Print fax error reports	80
Print and view the fax log	80
Clear the fax log	80
Print the details of the last fax transaction	81
Print a Caller ID Report	81
View the Call History	81
Additional fax setup	81
Set up faxing (parallel phone systems)	82
Select the correct fax setup for your home or office	83
Case A: Separate fax line (no voice calls received)	84
Case B: Set up the printer with DSL	85
Case C: Set up the printer with a PBX phone system or an ISDN line	86
Case D: Fax with a distinctive ring service on the same line	87
Case E: Shared voice/fax line	88
Case F: Shared voice/fax line with voice mail	89
Case G: Fax line shared with computer modem (no voice calls received)	90
Set up the printer with a computer dial-up modem	91
Set up the printer with a computer DSL/ADSL modem	92
Case H: Shared voice/fax line with computer modem	93
Shared voice/fax with computer dial-up modem	93
Shared voice/fax with computer DSL/ADSL modem	95
Case I: Shared voice/fax line with answering machine	96
Case J: Shared voice/fax line with computer modem and answering machine	97
Shared voice/fax line with computer dial-up modem and answering machine	98
Shared voice/fax line with computer DSL/ADSL modem and answering machine	100
Case K: Shared voice/fax line with computer dial-up modem and voice mail	101
Serial-type fax setup	103
Test fax setup	104
Web Services	105
What are Web Services?	105
Set up Web Services	105
Use Web Services	107
HP ePrint	107
Print apps	108
Remove Web Services	108
Work with cartridges	109
Information on cartridges and the printhead	109
Some color ink is used even when printing with black cartridge only	110
Check the estimated ink levels	110
Replace the cartridges	110
Order ink cartridges	111
Store printing supplies	112
Anonymous usage information storage	112
Cartridge warranty information	113
Network setup	114
Set up the printer for wireless communication	114
Before you begin	114
Set up the printer on your wireless network	115
Change the connection type	115
Test the wireless connection	116
Turn on or off the wireless capability of the printer	116
Change network settings	116
Use Wi-Fi Direct	118
Printer management tools	121
Toolbox (Windows)	121
HP Utility (OS X)	121
Embedded web server	121
About cookies	122
Open the embedded web server	122
Embedded web server cannot be opened	123
HP Web Jetadmin software	123
Solve a problem	124
Jams and paper-feed issues	124
Clear a paper jam	124
Read general instructions in the Help for clearing paper jams	124
Clear a print carriage jam	128
Read general instructions in the Help for clearing a print carriage jams	128
Learn how to avoid paper jams	128
Solve paper-feed problems	129
Printing issues	129
Fix problems with page not printing (unable to print)	129
Read general instructions in the Help for unable to print issues	130
Fix print quality issues	134
Read general instructions in the Help for resolving print quality issues	134
Copy issues	137
Scan issues	137
Fax issues	137
Run the fax test	137
What to do if the fax test failed	138
Troubleshoot fax problems	142
Read general instructions in the Help for specific fax problems	142
The display always shows Phone Off Hook	142
The printer is having problems sending and receiving faxes	143
The printer cannot receive faxes, but can send faxes	144
The printer cannot send faxes, but can receive faxes	145
Fax tones are recorded on my answering machine	145
The computer cannot receive faxes (HP Digital Fax)	146
Network and connection issues	146
Fix wireless connection	146
Find network settings for wireless connection	146
Fix Wi-Fi Direct connection	147
Fix Ethernet connection	147
Printer hardware issues	148
Get help from the printer control panel	148
Understand printer reports	148
Printer status report	149
Network configuration page	149
Print quality report	149
Wireless test report	149
Web access test report	149
Solve problems using Web Services	150
Maintain the printer	150
Clean the scanner glass	150
Clean the exterior	151
Clean the document feeder	151
Maintain the printhead and cartridges	152
Restore original factory defaults and settings	153
HP support	154
Technical information	156
Specifications	156
Regulatory information	158
Regulatory Model Number	159
FCC statement	159
Notice to users in Korea	160
VCCI (Class B) compliance statement for users in Japan	160
Notice to users in Japan about the power cord	160
Noise emission statement for Germany	160
Visual display workplaces statement for Germany	160
Notice to users of the U.S. telephone network: FCC requirements	161
Notice to users of the Canadian telephone network	162
Notice to users of the German telephone network	162
Australia wired fax statement	162
European Union Regulatory Notice	163
Products with wireless functionality	163
European telephone network declaration (Modem/Fax)	163
Declaration of conformity	164
Regulatory information for wireless products	165
Exposure to radio frequency radiation	165
Notice to users in Brazil	165
Notice to users in Canada	166
Notice to users in Taiwan	166
Notice to users in Mexico	167
Notice to users in Japan	167
Notice to users in Korea	167
Environmental product stewardship program	167
Eco-Tips	168
European Union Commission Regulation 1275/2008	168
Paper	168
Plastics	168
Material safety data sheets	168
Recycling program	168
HP inkjet supplies recycling program	168
Power consumption	169
Disposal of waste equipment by users	169
Chemical substances	169
Restriction of hazardous substance (Ukraine)	169
Restriction of hazardous substance (India)	169
China SEPA Eco Label User Information	170
China Energy Label for Printer, Fax and Copier	170
The Table of Hazardous Substances/Elements and their Content (China)	171
EPEAT	171
Battery disposal in Taiwan	171
California Perchlorate Material Notice	172
EU Battery Directive	173
Battery notice for Brazil	174

Match case Limit results 1 per page

Solve paper-feed problems

What kind of problem are you having?

●

Paper is not picked up from a tray

—

Make sure paper is loaded in the tray. For more information, see

Load paper

. Fan the paper before

—

Make sure the paper-width guides are set to the correct markings in the tray for the paper size you

are loading. Also make sure the paper guides are snug, but not tight, against the stack.

—

Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the

input tray, and does not exceed the stack height indicated by one or more label on the side or

paper-width guide of the input tray.

—

Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the

curl.

●

Pages are skewing

—

Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull

out the input tray from the printer and reload the paper correctly, making sure that the paper

guides are aligned correctly.

—

Load paper into the printer only when it is not printing.

●

Multiple pages are being picked up

—

Make sure the paper-width guides are set to the correct markings in the tray for the paper size you

are loading. Also make sure the paper-width guides are snug, but not tight, against the stack.

—

Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the

input tray, and does not exceed the stack height indicated by one or more label on the side or

paper-width guide of the input tray.

—

Make sure the tray is not overloaded with paper.

—

Use HP paper for optimum performance and eﬀiciency.

Printing issues

What do you want to do?

Fix problems with page not printing (unable to print)

HP Print and Scan Doctor

The HP Print and Scan Doctor is a utility that will try to diagnose and ﬁx the issue automatically.

NOTE:

This utility is only available for Windows operation system.

Troubleshoot problems with

print jobs not printing.

Use an HP online troubleshooting wizard

Get step-by-step instructions if the printer is not responding or printing.

NOTE:

The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all

languages.

116

Chapter 10

Solve a problem

ENWW