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The Fax Connected to Active Telephone Wall Jack test failed

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The "Fax Connected to Active Telephone Wall Jack" test failed ● Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. ● Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. ● Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. ● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. ● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. The "Phone Cord Connected to Correct Port on Fax" test failed Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. Plug the phone cord into the correct port 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you cannot send or receive faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine. 126 Chapter 10 Solve a problem ENWW

Section	Page
How do I?	14
Get started	15
Accessibility	15
HP EcoSolutions (HP and the Environment)	15
Manage power	16
Quiet Mode	16
Optimize Printing Supplies	18
Understand the printer parts	18
Top and front view	18
Printing supplies area	19
Back view	19
Use the printer control panel	19
Overview of buttons and lights	20
Control panel display icons	20
Function tabs	21
Change printer settings	21
Use shortcuts	22
Dashboard	22
HP Digital Solutions	22
What are HP Digital Solutions?	23
HP Digital Filing	23
HP Digital Fax	23
Requirements	23
Set up HP Digital Solutions	24
Set up HP Digital Filing	25
Set up Scan to Network Folder	25
Set up Scan to Email	26
Step 1: Set up the outgoing email profiles	26
Step 2: Add email addresses to the Email Address Book	27
Step 3: Configure other email options	27
Set up HP Digital Fax	27
Use the HP Digital Solutions	28
Use HP Scan to Network Folder	28
Use Scan to Email	28
Use HP Digital Fax	29
Paper basics	29
Recommended papers for printing	29
Order HP paper supplies	31
Tips for selecting and using paper	31
Load paper	31
Load an original on the scanner glass	39
Load an original in the document feeder	40
Update the printer	40
Open the HP printer software (Windows)	41
Turn the printer off	41
Print	42
Print documents	42
Print brochures	43
Print on envelopes	44
Print photos	45
Print on special and custom-size paper	46
Print on both sides (duplexing)	48
Print from mobile device	49
Print with AirPrint™	49
Tips for successful printing	49
Copy and scan	53
Copy	53
Scan	53
Scan to a computer	54
Scan to a memory device	55
Scan to email	55
Scan to email through Scan tab	55
Set up Scan to Email	55
Scan a document or photo to email	56
Scan to email through Scan-to-Email app	56
Set up Scan to Email	56
Scan a document or photo to email	57
Change account settings	58
Scan using Webscan	58
Scanning documents as editable text	59
Scan documents as editable text	59
Guidelines for scanning documents as editable text	60
Create a new scan shortcut (Windows)	60
Change scan settings (Windows)	61
Tips for copy and scan success	62
Fax	63
Send a fax	63
Send a standard fax	63
Send a standard fax from the computer	64
Send a fax from a phone	64
Send a fax using monitor dialing	65
Send a fax using printer memory	65
Send a fax to multiple recipients	66
Send a fax in Error Correction Mode	66
Receive a fax	67
Receive a fax manually	67
Set up backup fax	68
Reprint received faxes from memory	68
Forward faxes to another number	69
Set automatic reduction for incoming faxes	69
Block unwanted fax numbers	70
Receive faxes using HP Digital Fax	71
Set up phone book contacts	71
Create and edit a phone book contact	72
Create and edit a group phone book contact	73
Delete phone book contacts	73
Print a list of phone book contacts	74
Change fax settings	74
Configure the fax header	74
Set the answer mode (Auto answer)	75
Set the number of rings before answering	75
Change the answer ring pattern for distinctive ring	75
Set the dial type	76
Set the redial options	76
Set the fax speed	77
Set the fax sound volume	77
Fax and digital phone services	78
Fax on Voice over Internet Protocol	78
Use reports	79
Print fax confirmation reports	79
Print fax error reports	80
Print and view the fax log	80
Clear the fax log	80
Print the details of the last fax transaction	81
Print a Caller ID Report	81
View the Call History	81
Additional fax setup	81
Set up faxing (parallel phone systems)	82
Select the correct fax setup for your home or office	83
Case A: Separate fax line (no voice calls received)	84
Case B: Set up the printer with DSL	85
Case C: Set up the printer with a PBX phone system or an ISDN line	86
Case D: Fax with a distinctive ring service on the same line	87
Case E: Shared voice/fax line	88
Case F: Shared voice/fax line with voice mail	89
Case G: Fax line shared with computer modem (no voice calls received)	90
Set up the printer with a computer dial-up modem	91
Set up the printer with a computer DSL/ADSL modem	92
Case H: Shared voice/fax line with computer modem	93
Shared voice/fax with computer dial-up modem	93
Shared voice/fax with computer DSL/ADSL modem	95
Case I: Shared voice/fax line with answering machine	96
Case J: Shared voice/fax line with computer modem and answering machine	97
Shared voice/fax line with computer dial-up modem and answering machine	98
Shared voice/fax line with computer DSL/ADSL modem and answering machine	100
Case K: Shared voice/fax line with computer dial-up modem and voice mail	101
Serial-type fax setup	103
Test fax setup	104
Web Services	105
What are Web Services?	105
Set up Web Services	105
Use Web Services	107
HP ePrint	107
Print apps	108
Remove Web Services	108
Work with cartridges	109
Information on cartridges and the printhead	109
Some color ink is used even when printing with black cartridge only	110
Check the estimated ink levels	110
Replace the cartridges	110
Order ink cartridges	111
Store printing supplies	112
Anonymous usage information storage	112
Cartridge warranty information	113
Network setup	114
Set up the printer for wireless communication	114
Before you begin	114
Set up the printer on your wireless network	115
Change the connection type	115
Test the wireless connection	116
Turn on or off the wireless capability of the printer	116
Change network settings	116
Use Wi-Fi Direct	118
Printer management tools	121
Toolbox (Windows)	121
HP Utility (OS X)	121
Embedded web server	121
About cookies	122
Open the embedded web server	122
Embedded web server cannot be opened	123
HP Web Jetadmin software	123
Solve a problem	124
Jams and paper-feed issues	124
Clear a paper jam	124
Read general instructions in the Help for clearing paper jams	124
Clear a print carriage jam	128
Read general instructions in the Help for clearing a print carriage jams	128
Learn how to avoid paper jams	128
Solve paper-feed problems	129
Printing issues	129
Fix problems with page not printing (unable to print)	129
Read general instructions in the Help for unable to print issues	130
Fix print quality issues	134
Read general instructions in the Help for resolving print quality issues	134
Copy issues	137
Scan issues	137
Fax issues	137
Run the fax test	137
What to do if the fax test failed	138
Troubleshoot fax problems	142
Read general instructions in the Help for specific fax problems	142
The display always shows Phone Off Hook	142
The printer is having problems sending and receiving faxes	143
The printer cannot receive faxes, but can send faxes	144
The printer cannot send faxes, but can receive faxes	145
Fax tones are recorded on my answering machine	145
The computer cannot receive faxes (HP Digital Fax)	146
Network and connection issues	146
Fix wireless connection	146
Find network settings for wireless connection	146
Fix Wi-Fi Direct connection	147
Fix Ethernet connection	147
Printer hardware issues	148
Get help from the printer control panel	148
Understand printer reports	148
Printer status report	149
Network configuration page	149
Print quality report	149
Wireless test report	149
Web access test report	149
Solve problems using Web Services	150
Maintain the printer	150
Clean the scanner glass	150
Clean the exterior	151
Clean the document feeder	151
Maintain the printhead and cartridges	152
Restore original factory defaults and settings	153
HP support	154
Technical information	156
Specifications	156
Regulatory information	158
Regulatory Model Number	159
FCC statement	159
Notice to users in Korea	160
VCCI (Class B) compliance statement for users in Japan	160
Notice to users in Japan about the power cord	160
Noise emission statement for Germany	160
Visual display workplaces statement for Germany	160
Notice to users of the U.S. telephone network: FCC requirements	161
Notice to users of the Canadian telephone network	162
Notice to users of the German telephone network	162
Australia wired fax statement	162
European Union Regulatory Notice	163
Products with wireless functionality	163
European telephone network declaration (Modem/Fax)	163
Declaration of conformity	164
Regulatory information for wireless products	165
Exposure to radio frequency radiation	165
Notice to users in Brazil	165
Notice to users in Canada	166
Notice to users in Taiwan	166
Notice to users in Mexico	167
Notice to users in Japan	167
Notice to users in Korea	167
Environmental product stewardship program	167
Eco-Tips	168
European Union Commission Regulation 1275/2008	168
Paper	168
Plastics	168
Material safety data sheets	168
Recycling program	168
HP inkjet supplies recycling program	168
Power consumption	169
Disposal of waste equipment by users	169
Chemical substances	169
Restriction of hazardous substance (Ukraine)	169
Restriction of hazardous substance (India)	169
China SEPA Eco Label User Information	170
China Energy Label for Printer, Fax and Copier	170
The Table of Hazardous Substances/Elements and their Content (China)	171
EPEAT	171
Battery disposal in Taiwan	171
California Perchlorate Material Notice	172
EU Battery Directive	173
Battery notice for Brazil	174

Match case Limit results 1 per page

The "Fax Connected to Active Telephone Wall Jack" test failed

●

Check the connection between the telephone wall jack and the printer to make sure the phone cord is

secure.

●

Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord

to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes.

After you plug in the phone cord that came with the printer, run the fax test again.

●

Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord

supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other

end to the port labeled 1-LINE on the back of the printer.

●

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that

plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the

telephone wall jack.

●

Try connecting a working phone and phone cord to the telephone wall jack that you are using for the

printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and

have them check the line.

●

Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be

a problem.

After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready

for faxing.

The "Phone Cord Connected to Correct Port on Fax" test failed

Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to

connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you

plug in the phone cord that came with the printer, run the fax test again.

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs

into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall

jack.

Plug the phone cord into the correct port

Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,

then connect the other end to the port labeled 1-LINE on the back of the printer.

NOTE:

If you use the 2-EXT port to connect to the telephone wall jack, you cannot send or receive

faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine.

126

Chapter 10

Solve a problem

ENWW