HP OfficeJet Pro 8120 User Guide - Page 101

The Fax Hardware Interface Test failed, The Active Telephone Line Detection Test failed

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The "Fax Hardware Interface Test" failed Follow these steps to fix if the fax hardware interface test fails. ● Turn the printer off by pressing the Power button located on the front left side of the printer and then unplug the power cord from the back of the printer. After a few seconds, plug the power cord in again, and then turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section. ● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. ● If you are using a phone splitter, this can cause faxing problems (A splitter is a two-cord connector that plugs into a telephone wall jack). Try removing the splitter and connecting the printer directly to the telephone wall jack. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Fax Hardware Interface Test continues to fail and you experience problems faxing, contact HP support. Visit hp.com/support for more information. - This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support. The "Active Telephone Line Detection Test" failed Follow these steps to fix if the active telephone detection test fails. ● Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. ● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax port on the back of the printer. ● If you are using a phone splitter, this can cause faxing problems (A splitter is a two-cord connector that plugs into a telephone wall jack). Try removing the splitter and connecting the printer directly to the telephone wall jack. ● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. ● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. The "Dial Tone Detection" test failed Follow these steps to fix if the dial tone detection test fails. ● Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. If the Dial Tone Detection test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. ● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. The "Fax Hardware Interface Test" failed 93

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The "Fax Hardware Interface Test" failed
Follow these steps to fix if the fax hardware interface test fails.
●
Turn the printer off by pressing the
Power
button located on the front left side of the printer and then unplug
the power cord from the back of the printer. After afew seconds, plug the power cord in again, and then turn
the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information
in this section.
●
Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.
●
If you are using a phone splitter, this can cause faxing problems (A splitter is a two-cord connector that plugs
into a telephone wall jack). Try removing the splitter and connecting the printer directly to the telephone wall
jack.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing. If the
Fax Hardware Interface Test
continues to fail and you experience problems faxing, contact HP
support. Visit
hp.com/support
for more information. - This website provides information and utilities that can
help you correct many common printer problems. If prompted, select your country/region, and then click
All HP
Contacts
for information on calling for technical support.
The "Active Telephone Line Detection Test" failed
Follow these steps to fix if the active telephone detection test fails.
●
Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
●
Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port
on the back of the printer.
●
If you are using a phone splitter, this can cause faxing problems (A splitter is a two-cord connector that plugs
into a telephone wall jack). Try removing the splitter and connecting the printer directly to the telephone wall
jack.
●
Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer
and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them
check the line.
●
Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for
faxing.
The "Dial Tone Detection" test failed
Follow these steps to fix if the dial tone detection test fails.
●
Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out
if other equipment is causing a problem, disconnect everything from the phone line, and then run the test
again. If the
Dial Tone Detection
test passes without the other equipment, then one or more pieces of the
equipment is causing problems; try adding them back one at a time and rerunning the test each time, until
you identify which piece of equipment is causing the problem.
●
Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer
and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them
check the line.
The "Fax Hardware Interface Test" failed
93