HP OfficeJet Pro 8120 User Guide - Page 103

Troubleshoot fax problems

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Troubleshoot fax problems What kind of fax problem are you having? The display always shows Phone Off Hook Other equipment that uses the same phone line as the printer might be in use. Make sure extension phones (phones on the same phone line, but not connected to the printer) or other equipment are not in use or off the hook. For example, you cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send email or access the Internet. The printer is having problems sending and receiving faxes Follow these steps if the printer is having problems sending and receiving faxes: ● Make sure the printer is turned on. Look at the display on the printer. If the display is blank and the Power button light is not lit, the printer is turned off. Make sure the power cord is firmly connected to the printer and plugged into a power outlet. Press the Power button to turn on the printer. After turning on the printer, HP recommends you wait five minutes before sending or receiving a fax. The printer cannot send or receive faxes while it is initializing after being turned on. ● Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled on the back of the printer and the other end to your telephone wall jack, as shown in the illustration. Table 9-3 Rear view of printer Feature Description 1 Telephone wall jack. 2 Use a minimum 26 AWG phone cord to connect to the port on the printer. CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (For example, 24 AWG) UL Listed or CSA Certified Telecommunications Line Cord. ● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service. ● Other equipment, which uses the same phone line as the printer, might be in use. For example, you cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send an email or access the Internet. Troubleshoot fax problems 95

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Troubleshoot fax problems
What kind of fax problem are you having?
The display always shows Phone Off Hook
Other equipment that uses the same phone line as the printer might be in use. Make sure extension phones
(phones on the same phone line, but not connected to the printer) or other equipment are not in use or off the
hook. For example, you cannot use the printer for faxing if an extension phone is off the hook, or if you are using
a computer dial-up modem to send email or access the Internet.
The printer is having problems sending and receiving faxes
Follow these steps if the printer is having problems sending and receiving faxes:
●
Make sure the printer is turned on. Look at the display on the printer. If the display is blank and the
Power
button light is not lit, the printer is turned off. Make sure the power cord is firmly connected to the printer and
plugged into a power outlet. Press the
Power
button to turn on the printer.
After turning on the printer, HP recommends you wait five minutes before sending or receiving afax. The
printer cannot send or receive faxes while it is initializing after being turned on.
●
Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack.
One end of the phone cord should be connected to the port labeled
on the back of the printer and the
other end to your telephone wall jack, as shown in the illustration.
Table 9-3
Rear view of printer
Feature
Description
1
Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the
port on the printer.
CAUTION:
To reduce the risk of fire, use only No. 26 AWG or larger (For example, 24 AWG)
UL Listed or CSA Certified Telecommunications Line Cord.
●
Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer
and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service.
●
Other equipment, which uses the same phone line as the printer, might be in use. For example, you cannot
use the printer for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem
to send an email or access the Internet.
Troubleshoot fax problems
95