HP OfficeJet Pro 8120 User Guide - Page 97

Solve paper-feed problems, Fan paper before loading

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● Do not force paper too far inside the input tray. ● If you are printing on both sides of a page, do not print highly saturated images on light weight paper. ● Use paper types that are recommended for the printer. ● Do not load paper while the printer is printing. ● When removing the input tray, it is recommended to remove the tray completely from the printer to make sure no paper is stuck at the rear of the tray. You might need to check the opening in the printer where the tray was, and reach into the gap to remove any paper. Solve paper-feed problems What kind of problem are you having? ● Paper is not picked up from a tray - Make sure paper is loaded in the tray. See Load media. - Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper guides are snug, but not tight, against the stack. - Make sure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height indicated by one or more label on the side or paper-width guide of the input tray. - Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl. - Fan paper before loading ● Pages are skewing - Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull out the input tray from the printer and reload the paper correctly, making sure that the paper guides are aligned correctly. - Load paper into the printer only when it is not printing. - Make sure the rear access door is securely shut. ● Multiple pages are being picked up - Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper-width guides are snug, but not tight, against the stack. - Make sure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height indicated by one or more label on the side or paper-width guide of the input tray. - Make sure the tray is not overloaded with paper. - Use HP paper for optimum performance and efficiency. Solve paper-feed problems 89

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●
Do not force paper too far inside the input tray.
●
If you are printing on both sides of a page, do not print highly saturated images on light weight paper.
●
Use paper types that are recommended for the printer.
●
Do not load paper while the printer is printing.
●
When removing the input tray, it is recommended to remove the tray completely from the printer to make
sure no paper is stuck at the rear of the tray. You might need to check the opening in the printer where the
tray was, and reach into the gap to remove any paper.
Solve paper-feed problems
What kind of problem are you having?
●
Paper is not picked up from a tray
–
Make sure paper is loaded in the tray.
See
Load media
.
–
Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are
loading. Also make sure the paper guides are snug, but not tight, against the stack.
–
Make sure that the stack of paper is aligned with the appropriate paper size lines on the bottom of
the input tray, and does not exceed the stack height indicated by one or more label on the side or
paper-width guide of the input tray.
–
Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.
–
Fan paper before loading
●
Pages are skewing
–
Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull out the
input tray from the printer and reload the paper correctly, making sure that the paper guides are aligned
correctly.
–
Load paper into the printer only when it is not printing.
–
Make sure the rear access door is securely shut.
●
Multiple pages are being picked up
–
Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are
loading. Also make sure the paper-width guides are snug, but not tight, against the stack.
–
Make sure that the stack of paper is aligned with the appropriate paper size lines on the bottom of
the input tray, and does not exceed the stack height indicated by one or more label on the side or
paper-width guide of the input tray.
–
Make sure the tray is not overloaded with paper.
–
Use HP paper for optimum performance and efficiency.
Solve paper-feed problems
89