HP OfficeJet Pro 8120 User Guide - Page 104

The printer cannot receive faxes, but can send faxes, Error Correction Mode, Distinctive Ring

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● Check to see if another process has caused an error. Check the display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the printer cannot send or receive a fax until the error condition is resolved. ● The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn Error Correction Mode off and try faxing again. If the problem persists, contact your telephone company. ● If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter connected or you cannot fax successfully. ● Make sure the printer is not connected to a telephone wall jack that is set up for digital phones. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. ● If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN) converter/terminal adapter, make sure the printer is connected to the correct port and the terminal adapter is set to the correct switch type for your country/region, if possible. ● If the printer shares the same phone line with a DSL service, the DSL modem might not be grounded correctly. If the DSL modem is not grounded correctly, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn off your DSL modem and completely remove power for at least 15 minutes. Turn the DSL modem back on and listen to the dial tone again. NOTE: You might notice static on the phone line again in the future. If the printer stops sending and receiving faxes, repeat this process. If the phone line is still noisy, contact your telephone company. For information on turning your DSL modem off, contact your DSL provider for support. ● If you are using a phone splitter, this can cause faxing problems (a splitter is a two-cord connector that plugs into a telephone wall jack). Try removing the splitter and connecting the printer directly to the telephone wall jack. The printer cannot receive faxes, but can send faxes Follow these steps if the printer cannot receive faxes, but can send faxes: ● If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the printer is set to All Standard Rings. ● If Auto Answer is set to Off, you need to receive faxes manually; otherwise, the printer cannot receive the fax. ● If Store and Print feature under Fax Receive Settings is enabled and the printing is blocked due to out-ofpaper from the print tray, paper jam, and so on, make sure to clear the jammed paper or to start printing the faxes to receive further faxes. ● If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. ● If you have a computer dial-up modem on the same phone line with the printer, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the printer from receiving fax calls. 96 Chapter 9 Solve a problem

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●
Check to see if another process has caused an error. Check the display or your computer for an error
message providing information about the problem and how to solve it. If there is an error, the printer cannot
send or receive a fax until the error condition is resolved.
●
The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing
problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and
listening for static or other noise. If you hear noise, turn
Error Correction Mode
off and try faxing again. If the
problem persists, contact your telephone company.
●
If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter connected or you
cannot fax successfully.
●
Make sure the printer is not connected to a telephone wall jack that is set up for digital phones. To check if
your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not
hear a normal sounding dial tone, it might be a phone line set up for digital phones.
●
If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN)
converter/terminal adapter, make sure the printer is connected to the correct port and the terminal adapter
is set to the correct switch type for your country/region, if possible.
●
If the printer shares the same phone line with a DSL service, the DSL modem might not be grounded
correctly. If the DSL modem is not grounded correctly, it can create noise on the phone line. Phone lines with
poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by
plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn off
your DSL modem and completely remove power for at least 15 minutes. Turn the DSL modem back on and
listen to the dial tone again.
NOTE:
You might notice static on the phone line again in the future. If the printer stops sending and
receiving faxes, repeat this process.
If the phone line is still noisy, contact your telephone company. For information on turning your DSL modem
off, contact your DSL provider for support.
●
If you are using a phone splitter, this can cause faxing problems (a splitter is a two-cord connector that plugs
into atelephone wall jack). Try removing the splitter and connecting the printer directly to the telephone wall
jack.
The printer cannot receive faxes, but can send faxes
Follow these steps if the printer cannot receive faxes, but can send faxes:
●
If you are not using a distinctive ring service, check to make sure that the
Distinctive Ring
feature on the
printer is set to
All Standard Rings
.
●
If
Auto Answer
is set to
Off
, you need to receive faxes manually; otherwise, the printer cannot receive the fax.
●
If
Store and Print
feature under Fax Receive Settings is enabled and the printing is blocked due to out-of-
paper from the print tray, paper jam, and so on, make sure to clear the jammed paper or to start printing the
faxes to receive further faxes.
●
If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes
manually, not automatically. This means that you must be available to respond in person to incoming fax
calls.
●
If you have acomputer dial-up modem on the same phone line with the printer, check to make sure that the
software that came with your modem is not set to receive faxes automatically. Modems that are set up to
receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the printer
from receiving fax calls.
96
Chapter 9
Solve a problem