HP OfficeJet Pro 8120 User Guide - Page 102

The Line Current Test failed, Dial Tone Detection, Line Current Test

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● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax port on the back of the printer. ● If you are using a phone splitter, this can cause faxing problems (A splitter is a two-cord connector that plugs into a telephone wall jack). Try removing the splitter and connecting the printer directly to the telephone wall jack. ● If your telephone system is not using a standard dial tone, such as some private branch exchange (PBX) systems, this might cause the test to fail. This does not cause a problem sending or receiving faxes. Try sending or receiving a test fax. ● Check to make sure the country/region setting is set appropriately for your country/region. If the country/ region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes. ● Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check the phone line. The "Line Current Test" failed Follow these steps to fix if the line current test fails. ● Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax. ● Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. ● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax port on the back of the printer. ● Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. - If the Line Current Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. - If the Line Current Test fails without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in this section. ● If you are using a phone splitter, this can cause faxing problems (A splitter is a two-cord connector that plugs into a telephone wall jack). Try removing the splitter and connecting the printer directly to the telephone wall jack. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Line Current Test test continues to fail and you experience problems faxing, contact your telephone company and have them check the phone line. 94 Chapter 9 Solve a problem

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●
Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port
on the back of the printer.
●
If you are using a phone splitter, this can cause faxing problems (A splitter is a two-cord connector that plugs
into atelephone wall jack). Try removing the splitter and connecting the printer directly to the telephone wall
jack.
●
If your telephone system is not using a standard dial tone, such as some private branch exchange (PBX)
systems, this might cause the test to fail. This does not cause a problem sending or receiving faxes. Try
sending or receiving a test fax.
●
Check to make sure the country/region setting is set appropriately for your country/region. If the country/
region setting is not set or is set incorrectly, the test might fail and you might have problems sending and
receiving faxes.
●
Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if
your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not
hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an
analog phone line and try sending or receiving a fax.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for
faxing. If the
Dial Tone Detection
test continues to fail, contact your telephone company and have them check the
phone line.
The "Line Current Test" failed
Follow these steps to fix if the line current test fails.
●
Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if
your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not
hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an
analog phone line and try sending or receiving a fax.
●
Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
●
Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port
on the back of the printer.
●
Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out
if other equipment is causing a problem, disconnect everything from the phone line, and then run the test
again.
–
If the
Line Current Test
passes without the other equipment, then one or more pieces of the equipment
is causing problems; try adding them back one at a time and rerunning the test each time, until you
identify which piece of equipment is causing the problem.
–
If the
Line Current Test
fails without the other equipment, connect the printer to a working phone line
and continue reviewing the troubleshooting information in this section.
●
If you are using a phone splitter, this can cause faxing problems (A splitter is a two-cord connector that plugs
into atelephone wall jack). Try removing the splitter and connecting the printer directly to the telephone wall
jack.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for
faxing. If the
Line Current Test
test continues to fail and you experience problems faxing, contact your telephone
company and have them check the phone line.
94
Chapter 9
Solve a problem