HP XM600 hp kayak xm600 series 2, user's guide for desktop models - Page 53

HP eDiagTools Hardware Diagnostics Utility, Where Can I Get HP eDiagTools?

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3 Troubleshooting Your HP PC Workstation HP e-DiagTools Hardware Diagnostics Utility HP e-DiagTools Hardware Diagnostics Utility HP e-DiagTools is an accurate and reliable utility that helps you diagnose any potential hardware-related problems. With this utility you can: • Check the hardware configuration and verify that it is functioning correctly. • Test individual hardware components. • Diagnose hardware-related problems. • Obtain a complete hardware configuration. • Provide precise information to an HP support agent so they can solve any problems quickly and effectively. For more information about this utility, refer to the e-DiagTools Hardware Diagnostics User's Guide, available on the HP web site in PDF (Adobe Acrobat) format. Where Can I Get HP e-DiagTools? HP e-DiagTools is available from the following sources: • Installed on your hard disk drive in the special "Utility" partition. • Image Creation and Recovery CD-ROM delivered with your computer. • HP DiagTools CD-ROM obtained from the HP web site at http://www.hp.com/desktops/diagtools Before Using HP e-DiagTools Decide how you are going to run the diagnostics utility: using either the utility partition on the hard disk drive or one of the CD-ROM options. Both provide the same range of extensive test but the full range of e-DiagTools features are only available when you run e-DiagTools from the hard drive. If you are running the diagnostics from a CD-ROM, then the CD-ROM drive must be configured to boot before the hard disk drive. Starting HP e-DiagTools From the hard disk drive: 1 Close all applications if you have not already done so. 2 Shutdown the computer with the Restart option. 3 When the Kayak start-up logo appears, the following message will be displayed for a few seconds: "Press to start hardware diagnostics or any other key to proceed". Press the F10 key to start HP e-DiagTools. 4 When e-DiagTools starts, it will display a welcome screen. Follow the on-screen instructions to perform the diagnostic tests. 53

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3
Troubleshooting Your HP PC Workstation
HP e-DiagTools Hardware Diagnostics Utility
53
HP e-DiagTools Hardware Diagnostics Utility
HP e-DiagTools is an accurate and reliable utility that helps you diagnose
any potential hardware-related problems. With this utility you can:
•
Check the hardware configuration and verify that it is functioning
correctly.
•
Test individual hardware components.
•
Diagnose hardware-related problems.
•
Obtain a complete hardware configuration.
•
Provide precise information to an HP support agent so they can solve
any problems quickly and effectively.
For more information about this utility, refer to the
e-DiagTools Hardware
Diagnostics User's Guide
, available on the HP web site in PDF (Adobe
Acrobat) format.
Where Can I Get HP e-DiagTools?
HP e-DiagTools is available from the following sources:
•
Installed on your hard disk drive in the special “Utility” partition.
•
Image Creation and Recovery CD-ROM
delivered with your computer.
•
HP DiagTools
CD-ROM
obtained from the HP web site at
Before Using HP e-DiagTools
Decide how you are going to run the diagnostics utility: using either the
utility partition on the hard disk drive or one of the CD-ROM options. Both
provide the same range of extensive test but the full range of e-DiagTools
features are only available when you run e-DiagTools from the hard drive. If
you are running the diagnostics from a CD-ROM, then the CD-ROM drive
must be configured to boot before the hard disk drive.
Starting HP e-DiagTools
From the hard disk drive:
1
Close all applications if you have not already done so.
2
Shutdown the computer with the Restart option.
3
When the Kayak start-up logo appears, the following message will be
displayed for a few seconds:
“Press <F10> to start hardware
diagnostics or any other key to proceed”.
Press the
F10
key to start HP e-DiagTools.
4
When e-DiagTools starts, it will display a welcome screen. Follow the
on-screen instructions to perform the diagnostic tests.