HP XM600 hp kayak xm600 series 2, user's guide for desktop models - Page 59

Need More Help?, Some Troubleshooting Tips

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3 Troubleshooting Your HP PC Workstation Frequently Asked Questions Need More Help? Refer to the Troubleshooting Guide for more detailed help. This manual is available from HP's web site at: www.hp.com/go/kayaksupport Some Troubleshooting Tips: • Restart your PC and see if the problem recurs. • Run HP e-DiagTools. You can create a hardware profile of your PC (Support Ticket) that can be faxed or mailed to support. Refer to page 53 for information on using e-DiagTools. • Visit the HP support web site www.hp.com/go/kayaksupport to see if you are experiencing a known problem. • Update your PC's BIOS. The latest BIOS for your PC and instructions on updating the BIOS are available from HP's support web site at: www.hp.com/go/kayaksupport • Record the details of the problem so that you can describe it accurately. Refer to page 60 for advice on what information is required. • Think of anything you may have done recently before you first experienced the problem. • If possible, have your system up and running and close by when you call. • We recommend you contact your HP dealer, or contact HP support outside of peak times (mid-morning and early evening). Refer to the HP Quick User's Guide for more information. You can learn more about HP service and support from the support web site: www.hp.com/go/kayaksupport 59

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3
Troubleshooting Your HP PC Workstation
Frequently Asked Questions
59
Need More Help?
Refer to the
Troubleshooting Guide
for more detailed help. This manual is
available from HP’s web site at:
www.hp.com/go/kayaksupport
Some Troubleshooting Tips:
•
Restart your PC and see if the problem recurs.
•
Run HP e-DiagTools. You can create a hardware profile of your PC
(Support Ticket) that can be faxed or mailed to support. Refer to page
53 for information on using e-DiagTools.
•
Visit the HP support web site
www.hp.com/go/kayaksupport
to see
if you are experiencing a known problem.
•
Update your PC’s BIOS. The latest BIOS for your PC and instructions on
updating the BIOS are available from HP’s support web site at:
www.hp.com/go/kayaksupport
•
Record the details of the problem so that you can describe it accurately.
Refer to page 60 for advice on what information is required.
•
Think of anything you may have done recently before you first
experienced the problem.
•
If possible, have your system up and running and close by when you call.
•
We recommend you contact your HP dealer, or contact HP support
outside of peak times (mid-morning and early evening). Refer to the
HP
Quick User’s Guide
for more information.
You can learn more about HP service and support from the support web
site:
www.hp.com/go/kayaksupport