HP XM600 hp kayak xm600 series 2, user's guide for desktop models - Page 54

Producing a Support Ticket, Image Creation and Recovery CD-ROM, HP DiagTools, CD-ROM

Get HP XM600 - Kayak - 128 MB RAM PDF manuals and user guides View all HP XM600 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 54 highlights

3 Troubleshooting Your HP PC Workstation HP e-DiagTools Hardware Diagnostics Utility From either the Image Creation and Recovery CD-ROM or HP DiagTools CD-ROM: 1 Insert the CD-ROM into the CD-ROM drive and restart the computer. 2 Press the F8 key to select the boot order to CD-ROM first. 3 The PC will boot from the CD-ROM. If you are using the Image Creation and Recovery CD-ROM, a menu will be displayed. Select the option to run e-DiagTools. 4 When e-DiagTools starts, it will display a welcome screen. Follow the on-screen instructions to perform the diagnostic tests. The diagnostics utility will automatically detect the complete hardware configuration of your system before any tests are performed. Producing a Support Ticket To produce a complete record of your system's configuration and test results, you will need to create a Support Ticket. This is a simple text file that contains essential information and is designed to assist your local or HP support agent. If you are using HP e-DiagTools from the hard disk drive and your PC is connected to a LAN using TCP/IP (Internet) protocols, you have the option of e-mailing your Support Ticket from within e-DiagTools. If you are using HP e-DiagTools from a CD-ROM, you can create the Support Ticket file on either the hard disk drive or floppy disk drive. You can also view the Support Ticket file using the "Support Ticket Viewer" program. The Support Ticket file can be easily be sent, via email or fax. 54

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
3
Troubleshooting Your HP PC Workstation
HP e-DiagTools Hardware Diagnostics Utility
54
From either the
Image Creation and Recovery CD-ROM
or
HP DiagTools
CD-ROM
:
1
Insert the CD-ROM into the CD-ROM drive and restart the computer.
2
Press the
F8
key to select the boot order to CD-ROM first.
3
The PC will boot from the CD-ROM.
If you are using the
Image Creation and Recovery CD-ROM
, a menu
will be displayed. Select the option to run e-DiagTools.
4
When e-DiagTools starts, it will display a welcome screen. Follow the
on-screen instructions to perform the diagnostic tests.
The diagnostics utility will automatically detect the complete hardware
configuration of your system before any tests are performed.
Producing a Support Ticket
To produce a complete record of your system’s configuration and test
results, you will need to create a Support Ticket. This is a simple text file
that contains essential information and is designed to assist your local or
HP support agent.
If you are using HP e-DiagTools from the hard disk drive and your PC is
connected to a LAN using TCP/IP (Internet) protocols, you have the option
of e-mailing your Support Ticket from within e-DiagTools.
If you are using HP e-DiagTools from a CD-ROM, you can create the
Support Ticket file on either the hard disk drive or floppy disk drive.
You can also view the Support Ticket file using the “Support Ticket Viewer”
program.
The Support Ticket file can be easily be sent, via email or fax.