HP Xw9300 HP xw9300 Service and Technical Reference Guide
HP Xw9300 - Workstation - 1 GB RAM Manual
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- HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 1
HP xw9300 Workstation Service and Technical Reference Guide First Edition: 02/2005 Second Edition: 04/2005 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 2
the prior written consent of Hewlett-Packard Company. Trademark Credits The HP Invent logo is a trademark of Hewlett-Packard Company in the U.S. and other countries. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. Red Hat is a registered trademark of - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 3
Windows XP Professional 34 Installing or Upgrading Device Drivers 34 Creating a Restore Diskette 34 Linux-Preinstalled Workstations 35 Starting the Linux Operating System 35 Restoring the Linux Operating System 35 Upgrading Device Drivers 36 Linux-Enabled Workstations 37 Verifying Hardware - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 4
Access Panel Key Lock 70 Fault Notification and Recovery 71 Drive Protection System 71 ECC Fault Prediction and Prefailure Warranty 71 Surge-Tolerant Power Supply 71 Thermal Sensor 71 4 Removal and Replacement Procedures Service Considerations 74 Cautions, Warnings, and Safety Precautions 74 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 5
Saving and Printing Information in HP Insight Diagnostics 139 Diagnostic Light Codes 140 Troubleshooting Scenarios and Solutions 142 Solving Minor Problems 142 Solving Power Supply Problems 144 Testing Power Supply 144 Solving Diskette Problems 146 Solving Hard Drive Problems 148 Contents 5 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 6
Solving Front Panel Component Problems 155 Solving Hardware Installation Problems 156 Solving Network Problems 158 Solving Memory Problems 160 Solving Processor Problems 161 Solving CD-ROM and DVD Problems 162 Solving Internet Access Problems 163 Power On Self Test (POST) and Error Messages - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 7
the Password Jumper 204 Clearing and Resetting the CMOS 205 Using Computer Setup to Reset CMOS 205 Using the CMOS Button 206 H Quick Troubleshooting Flows Initial Troubleshooting 208 No Power 209 No Power, Part 1 209 No Power, Part 2 210 No Power, Part 3 211 No Video 212 No Video, Part - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 8
8 Contents - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 9
Preface Preface This preface contains the following information. • "Important Safety Warnings" on page 10 • "Updating BIOS, Drivers, and Software" on page 13 • "Finding Information" on page 14 9 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 10
power supply. There are no user-serviceable parts inside. To avoid electrical shock and harm to your eyes by laser light, do not open the DVD laser module. The laser module should be serviced by service Listening to loud sounds for prolonged periods your system, or to HP so that they can either be - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 11
This problem is exaggerated problem is relatively rare, it might be an issue within your computer room. Since metallic contamination can cause permanent or intermittent failures on your electronic equipment, Hewlett-Packard and disconnect the power cable before installing and Comfort Guide on the - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 12
for batteries and other potential toxic substances, these are reduced into non-harmful components through special chemical processes. If you require more details about the HP product take-back program, contact your local dealer or your nearest HP Sales Office. 12 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 13
factory-installed Windows XP operating systems do), click Start > Help & Support Center. Click the icon above HP Software & Drivers Download and review or select available updates. • Visit the HP Support Web site: a. Go to http://www.hp.com/go/workstationsupport. b. Select your HP Workstation from - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 14
up hardware and factory-provided software; also includes basic troubleshooting information should you encounter any problems during initial startup. • Safety and Comfort Guide (PDF on library CD)-Provides safety and ergonomic information to assist you in setting up a safe and comfortable workstation - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 15
are applicable to your workstation. Windows-Based Workstations Insert the CD into the CD-ROM drive. The CD Autorun feature begins. If there is no CD-ROM drive activity for two minutes or more, the Autorun feature might not be enabled on the workstation. To run the CD: 1. Click Start > Run. 2. In the - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 16
16 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 17
Overview 1 Product Overview This chapter presents an overview of the hardware components of the HP xw9300 Workstation. • "Product Features" on page 18 • "Product Specifications" on page 22 • "Power Supply and Cooling" on page 23 • "Environmental Specification" on page 30 • "PCI and PCI Express Slot - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 18
.hp.com. Table 1-1 Exploded View 1 CPU Airflow Duct 7 Access Panel = PCI Express Card 2 Power Supply 8 System Board > Optical Drive* 3 CPU Heatsinks 9 Chassis ? PCI-X Card 4 Processors : Front Bezel @ Diskette Drive with bracket 5 System Fan q Memory Modules u PCI Card 6 Memory - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 19
image shows a typical HP xw9300 Workstation. Drive configurations can vary. Table 1-2 Front Panel View 1 Optical Drive Eject Button 2 Power On Light 5 Universal Serial Bus (USB) (x2) 6 Headphone Connector 9 5.25-Inch Drive Bays (x2)** : Optical Drive Activity Light 3 Power Button 7 Microphone - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 20
(green) 6 RJ-45 Network Connector 7 Audio Line-In Connector (light blue) 8 Audio Line-Out Connector (lime) 9 Graphics Adapter : Microphone Connector (pink) ; IEEE 1394 Connector < USB (x4) = PS/2 Keyboard Connector (purple) > Serial Connector (teal) ? Power Supply Built-In Self Test (BIST) LED - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 21
COA Label Location Each HP Workstation has two unique serial number labels. The serial number labels are located on the side panel 1 of the unit and on the rear panel 3. You need this number when contacting customer service for assistance. Systems preinstalled with Windows XP also have a certificate - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 22
Product Specifications The following table lists the physical dimensions of the HP xw9300 Workstation. Table 1-4 Physical Characteristics Weight (dependent on configuration) 19-24kg (42-54 lb) Tower Dimensions 455mm (17.9 inches) tall 210mm (8.3 inches) wide 525mm (20.7 inches) deep Rack Mount - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 23
Product Overview Power Supply and Cooling This section contains the following information: • "Power Supply Specifications" on page 26 • "Power Consumption and Cooling" on page 27 • "System Fans and Airflow" on page 28 • "Resetting the Power Supply" on page 29 Power Supply and Cooling 23 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 24
Output and Cooling The HP xw9300 Workstation power supply contains 9 outputs: • +3.3V-used with PCI, PCI-X, PCI-E, NVIDIA nForce Professional 2000 series MCPs, AMD8131, LS1030, IEEE 1394, Audio, Super I/O, on-board logic • +5V-used with storage (disk, optical, diskette), PCI, PCI-X, PCI-E, IEEE - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 25
12.5A 0.5A 2.0A Maximum 14.0A 0.8A 2A WARNING! Do not exceed 136W of a 5V and 3.3V power combination. WARNING! Do not exceed 55A (660W) of 12V (CPU0/CPU1/A/B/C) power combination. WARNING! Do not exceed 700W of total continuous output power. Product Overview Power Supply and Cooling 25 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 26
.311 btu/hr Maximum 3656.78 btu/hr Power Supply Fan 92mm variable speed PS Size (wide x high x deep) 98mm x 160mm x 200mm ENERGY STAR Compliant Yes FEMP Standby Power Compliant( - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 27
(based on primary power consumptions): • Two processors (2.4GHz Opteron) • 2GB memory (4x512MB) • Two hard drives (2xSATA 40GB) • DVD-ROM drive • PCI Express graphics card (FX1300) • Diskette drive • One monitor Table 1-8 Power Consumption and Cooling Input Power Consumptiona @ 120VAC/60Hz - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 28
and Airflow The workstation includes one rear system fan, one CPU heatsink for each processor (CPU), one power supply fan, plus a front system fan if two CPUs are installed. For airflow, this system includes a memory airflow duct and a CPU airflow duct, which is required if two CPUs are installed - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 29
Product Overview Resetting the Power Supply If an overload triggers the power supply overload protection, all power is immediately cut. To reset the power supply unit: 1. Disconnect the power cord. 2. Determine what caused the overload and fix the problem. 3. Reconnect the power cord and reboot the - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 30
The following table describes environmental specifications for the HP xw9300 Workstation. Table 1-9 Environmental Specifications Temperature Operating: 5° to 35° C (40° to 95° F) Non-operating: -40° to 60° C (-40° to 140° F) NOTE: Derate by one degree C (1.4 degrees F) for every 305m - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 31
if PCI Express in slot 1, do not use slot 2). In addition to these slot power specifications, the overall power consumption of the system (including I/O cards, processors, memory, drives) must not exceed 700W. For hardware specifications of other system components, such as graphics cards or optical - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 32
Linux-based workstations. For those workstations that support ENERGY STAR and have it enabled, the power management features will be set as follows: • Monitor-goes into sleep mode after 20 minutes of inactivity. • System-goes into Standby mode after 20 minutes of inactivity. • Hard Drive-goes into - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 33
was shipped with a preinstalled OS, it is configured automatically the first time the workstation is turned on. CAUTION: Adding optional hardware devices to your workstation before the operating system successfully installs can cause errors and prevent the operating system from installing - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 34
factory-installed Windows XP operating systems), click Start > Help & Support. Click the icon above HP Software & Drivers Download and review or select available updates. • Visit the HP Support Web site: a. Go to http://www.hp.com/go/workstationsupport. b. Select your HP Workstation from the list - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 35
Linux-enabled workstations, refer to the HP User Manual for Linux, which is located at http://www.hp.com/support/linux_user_manual. For more information about HP and Linux, visit http://www.hp.com/linux. Starting the Linux Operating System The first time the workstation is booted, the Red Hat First - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 36
, reboot later..." on the right side. Click Reboot now... Upgrading Device Drivers If you must upgrade a Linux device driver, visit the HP Workstation support Web site at http://www.hp.com/go/workstationsupport. To install hardware devices, such as a printer, a display adapter, or a network adapter - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 37
-preinstalled or Linux-enabled HP Workstations, refer to the HP User Manual for Linux, which is located at http://www.hp.com/support/linux_user_manual. For more information about HP and Linux, visit http://www.hp.com/linux. Upgrading Device Drivers If you must install new drivers, go to http://www - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 38
in one of four ways: • Support Software CD • HP Web site at http://www.hp.com • Restore Plus! CD, which is supplied with Windows-based workstations • HP Workstations Red Hat Linux with HP Additions CD, which is supplied with Linux-based workstations NOTE: Additional HP software might be required in - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 39
the Operating System Restoring the Operating System To restore the original Windows operating system and factory-installed software, insert the Restore Plus! CD that came with your HP Workstation. Carefully read and follow the instructions provided with the Restore Plus! CD. NOTE: If you restore - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 40
protect software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files. 40 Installing or Restoring the Operating System - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 41
the Operating System Ordering Backup Software All software that shipped with the workstation, including the Restore Plus! CD, can be ordered from HP as a single set, or you can order the various software packages separately. NOTE: Before calling HP to order the software, be sure to have the serial - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 42
42 Installing or Restoring the Operating System - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 43
3 System Management This section describes the various tools and utilities that allow for the system management of the workstation. • "Computer Setup (F10)" on page 44 • "Desktop Management" on page 54 43 System Management - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 44
the operating environment of the workstation. • Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test (POST). • Establish and manage passwords and other security features. • Establish and manage energy-saving timeouts (not supported for Linux platforms - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 45
functions as POST, PCI device initialization, Plug 'n Play (PnP) support, power management activities, and the Setup utility. The firmware contained in the BIOS ROM supports the following systems and specifications: • Dual AMD Opteron 2xx series • Memory for DDR333 and DDR400 • Hyper-transport setup - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 46
, select Set Defaults and Exit. This option restores the original factory system defaults. CAUTION: Do NOT turn the workstation power OFF while the ROM is saving your Computer Setup F10 changes because the CMOS could become corrupted. After you exit the F10 Setup screen, it is safe to turn off all - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 47
than the following table. Table 3-11 Computer Setup Menu Descriptions Heading Option Description File ROM Information family and version, installed memory size, chassis serial number, integrated CMOS, to a formatted, blank 1.44-MB diskette in the CPQsetup.txt file. Save/Restore for is supported - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 48
SCSI storage devices. SCSI storage drives will not be listed in Computer Setup (F10). SATA storage drives will not be listed in option has been added to allow for BIOS to automatically determine the translation mode used to configure a previously formatted SATA or USB mass storage device. This - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 49
. NOTE: MS-DOS drive lettering assignments might not apply after a non-MS-DOS operating system has started. Controller Order Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order, restart the workstation and press F9 when - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 50
Computer Setup options, flash the ROM, and make changes to certain PnP settings under Windows. Power-On Password Allows you to set and enable power identifier displayed during POST). • Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be updated if the current - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 51
Enabling this feature displays the text F12=Network Service Boot during POST. Disabling this feature prevents the text from power interface (ACPI) sleep state that some add-in hardware options might not support. NOTE: ACPI S3 selections are supported on select models only. If the ACPI S3 support - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 52
ECC support, Memory scrubbing, Memory remapping, and PCI SERR# generation. Onboard Devices Enables you to set resources for or disable onboard system devices (serial ports, USB ports, diskette controllers, and so on). Device Options Allows you to enable/disable: • SATA Option ROM • SATA RAID - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 53
Table 3-11 Computer Setup Menu Descriptions (continued) Heading Option Description Slot 6 (PCI-X Configures the option ROM, latency timer, and PCI x4 function check**. 133) *Available on select models. **These options should be used by advanced users only. System Management Computer Setup (F10 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 54
from http://www.hp.com/go/easydeploy) provides standards-based solutions for managing and controlling workstations in a Updating and Management" on page 57 • "ROM Flash" on page 59 • "Asset Tracking and Security" on page 64 • "Fault Notification and Recovery" on page 71 NOTE: Support for specific - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 55
the workstation is hp.com/country/ us/en/solutions.html) provides information to help you select the best deployment method. The Restore Plus! CD, ROM-based setup, and ACPI hardware provide further assistance with recovery of system software, configuration management and troubleshooting, and power - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 56
drive • Installing application software or drivers • Updating the operating system, application software, or drivers To initiate Remote System Installation, press F12 when the F12=Network Service Boot message appears in the lower-right corner of the HP logo screen. Follow the on-screen instructions - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 57
• Proactive notification of changes in the hardware environment • Web-accessible reporting of business critical details, such as machines with thermal warnings, memory alerts, and more • Remote updating of system software such as device drivers and ROM BIOS • Remote changing of boot order - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 58
Choice Subscriber's Choice is a client-based service from HP. Based on your profile, HP will supply you with personalized product tips, feature articles, driver and support alerts/notifications, or both. Subscriber's Choice Driver and Support Alerts/Notifications will deliver e-mails notifying you - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 59
updated or overwritten. This is important to ensure the operating integrity of the workstation. If you need or want to upgrade the ROM, you can: • Order an upgraded ROMPaq diskette from HP. • Download the latest ROMPaq images from HP driver and support page, http://www.hp.com/ support - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 60
successfully starts from the diskette and successfully reprograms the ROM, then the three keyboard lights will turn on. A rising tone series of beeps also signals successful completion. 5. Remove the diskette or CD and turn the power off. 6. Turn the power on again to restart the workstation. The - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 61
a diskette drive. NOTE: To collect and replicate BIOS settings on multiple computers, use System Software Manager or HP Client Manager Software. For more information, visit http://www.hp.com/go/easydeploy. Copying to a Single Workstation CAUTION: A setup configuration is model-specific. File system - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 62
instructions to create the configuration diskette. 9. Turn off the workstation to be configured. Insert the configuration diskette and turn the workstation on. The configuration utility will run automatically. 10.Restart the workstation when the configuration is complete. Dual-State Power Button - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 63
the software from http://www.hp.com/support. The Web site contains the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft Windows operating system on the HP workstation. Building Blocks and Partners HP management solutions integrate with other systems - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 64
existing tools. HP also offers valuable data assets. Memory Change and Hood workstation locally through the Computer Setup (F10) Utilities. Table 3-13 Security Features Overview Feature Purpose How It Is Established Removable Media Boot Control Prevents booting from the removable media drives - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 65
access applications or data each time the workstation is turned on or restarted. The setup password specifically prevents unauthorized access to Computer Setup, and can also be used as an override to the power-on password. That is, when prompted for the power-on password, entering the setup password - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 66
Password and follow the on-screen instructions. 4. Before exiting, select File > Save Changes and Exit. Establishing a Power-On Password Using Workstation Setup Establishing a power-on password through Computer Setup prevents access to the workstation when power is turned on, unless the password - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 67
, then turn it on again before you can continue. Changing a Power-On or Setup Password To change a power-on or setup password: 1. Turn on or restart the workstation. To change the setup password, run Computer Setup. 2. To change the Power-On password, go to step 3. To change the Setup password - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 68
password and setup password can also be changed using the Security options in Computer Setup. Deleting a Power-On or Setup Password To delete a power-on or setup password: 1. Turn on or restart the workstation. 2. To delete the Power-On password, go to Step 3. To delete the Setup Password, as soon - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 69
you forget your password, you cannot access the workstation. Refer to "Additional Password Security and Resetting CMOS" on page 203 for instructions on clearing passwords. Hood Sensor (Smart Cover Sensor) The hood sensor is a combination of hardware and software technology that can alert you when - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 70
the chassis can accommodate a cable lock accessory that allows the workstation to be physically secured to a work area. Security Lock (Optional a single cable. Hood Sensor (Smart Cover Sensor) This sensor is set in the Computer Setup utility. You can set this to notify a user if the access panel has - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 71
diagnose problems that might result in unwarranted hard drive replacement. When HP workstations are built, each installed hard drive is tested using DPS, and a permanent record of key information is written onto the drive. Each time DPS is run, test results are written to the hard drive. The service - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 72
72 System Management - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 73
4 Removal and Replacement Procedures This chapter describes removal and replacement procedures of most internal components. • "Service Considerations" on page 74 • "Pre-Disassembly Procedures" on page 79 • "System Board" on page 80 • "Removal and Replacement of Components" on page 82 73 Removal - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 74
Safety Warnings" on page 10 before accessing the components of the workstation. Also, review the Safety and Regulatory Guide that came with your workstation for more information. WARNING! Avoid Burn Injuries. Some parts inside the computer will be hot. Turn off and unplug the system, then wait - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 75
into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions. Generating Static assemblies in protective packaging or conductive foam. Removal and Replacement Procedures Service Considerations 75 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 76
mat or workstation. • Heel straps, toe straps, and boot straps can be used at standing workstations and are the case or PCB laminate. Handle them only at static-free work areas. • Turn off power and floor mats with hard tie to ground • Field service kits • Static awareness labels • Wrist straps - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 77
being removed or replaced. CAUTION: When servicing this workstation, be sure that cables are placed in their proper location during the reassembly process. Improper cable placement can damage the workstation. Hard Drives Handle hard drives as delicate, precision components, avoiding all physical - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 78
a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers. Lithium Coin Cell Battery The battery that comes with the workstation provides power to the real-time clock and has a minimum lifetime of about three years. For instructions on battery - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 79
is off only when the workstation is turned off or the power cable has been disconnected. The cooling fan is always on when the workstation is in the "On," "Standby," or "Suspend" modes. You must disconnect the power cord from the power source before opening the workstation to prevent system board or - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 80
HP xw9300 Workstation. Table 4-18 System Board Components 1 Memory module pairs 13 Hard disk activity LED 2 Processor 0 fan 14 IDE* 23 Front panel 12 Front chassis fan 24 Auxiliary audio *The Primary IDE connector is only used for optical drives. 25 CD audio 26 Battery 27 PCI-X 133 28 PCI - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 81
System Board Architecture The following illustration shows the HP xw9300 Workstation block diagram. System Board 81 Removal and Replacement Procedures - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 82
hardware components on your workstation. Review the safety and precautions and "Service Considerations" on page 74, as well as the Safety and Regulatory Guide, before servicing or upgrading your system. 1. Read all safety information and precautions. 2. Locate and clear a suitable work area. 3. Shut - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 83
(page 90) Optical Drive (page 107) Diskette Drive (page 109) Bezel Blanks (page 87) Power Supply (page 91) Memory Duct (page 92) System Fan (page 93) Memory (page 94) Front Fan (page 103) Battery (page 105) Hard Drive (page 111) CPU Heatsink (page 116) Processor (page 127) PCI Card Support (page 98 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 84
and slide it out of the padlock loop as shown in the following image. Cable Lock (Optional) If a cable lock is installed, remove it before servicing the unit. To remove the cable lock, unlock it and pull it out of the cable lock slot as shown in the following image. 84 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 85
Universal Chassis Clamp Lock If a universal chassis clamp lock is installed, remove it before servicing the unit. To remove the lock: 1. Unlock the device and remove the locking mechanism. 2. Remove the screw attaching the lock to the chassis. Removal and - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 86
remove the access panel: WARNING! Before removing the workstation access panel, be sure that the workstation is turned off and that the power cord is disconnected from the electrical outlet. 1. Disconnect power from the system (page 79) and lay the workstation on its side as shown. 2. If necessary - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 87
away 2 from the chassis and remove the bezel. To replace the front bezel, reverse the previous steps. Bezel Blanks To remove the bezel blank: 1. Disconnect power from the system (page 79), open the access panel (page 86), and remove the front bezel (page 87). 2. Remove the bezel blank by pushing in - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 88
Hood Sensor To remove the hood sensor: 1. Disconnect power from the system (page 79) and remove the access panel (page 86). 2. Unlatch the plastic snap that secures the cables inside the chassis. 3. Disconnect the - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 89
Front Panel I/O Device Assembly To remove the front panel I/O device assembly: 1. Disconnect power from the system (page 79), remove the access panel (page 86), and remove the front bezel (page 87). 2. Unlatch the plastic snap that secures the - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 90
(page 79), remove the access panel (page 86), remove the front bezel (page 87), and remove the front panel I/O device assembly (page 89). 2. Disconnect the power button assembly cable from the system board. 3. Disconnect the speaker wire and the hood sensor from the in-line connectors on the - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 91
from the system (page 79) and remove the access panel (page 86). 2. Disconnect the power supply from the system board. 3. Disconnect the power supply cables from the optical drives, diskette drive, hard drives, and graphics cards (select models only). 4. Remove the four screws 1 from the back panel - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 92
Memory Duct To remove the memory duct: 1. Disconnect power from the system (page 79) and remove the access panel (page 86). 2. Press in to unlatch the plastic clip 1 and pull the duct away from the fan 2. 92 Removal and Replacement Procedures - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 93
To remove the system fan: 1. Disconnect power from the system (page 79), remove the access panel (page 86), and remove the memory duct (page 92). 2. Disconnect the fan plug 1 from the system board. 3. Press in on the ribbed portion of the fan housing 2, rotate the fan housing down 3, and lift it out - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 94
(8GB maximum on Windows and 16GB maximum on Linux) • Supports dual-channel DIMMs Memory Module Requirements • Use only industry-standard, registered, PC-3200 DIMMs • Match DIMM pairs by size and type • No support for unbuffered memory To remove a memory module: 1. Disconnect power from the system - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 95
they are not supported by HP. NOTE: DIMMs and their sockets are keyed for proper installation. Be sure these guides line up when Order for Dual Processor Configurations Use the following image as a guide for installing memory in dual processor configurations only. You must load memory modules in - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 96
3. Lower the DIMM straight down and be sure the socket levers secure the module into place. 96 Removal and Replacement Procedures - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 97
the following topics: • "PCI Slot Types" on page 97 • "PCI Card Support" on page 98 • "PCI Express" on page 99 • "PCI or PCI Express x16* 6 PCI-X 133*** *PCI Express slot is only active in the dual-processor configuration (item 3 only). This slot cannot be used in a singleprocessor configuration. - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 98
the holder arm 1 with one hand and press in on the sides 2 of the holder and rotate it 3 out of the chassis. To install card support: 1. Disconnect power from the system (page 79) and remove the access panel (page 86). 2. For short or tall PCI cards, attach the lips of the - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 99
(for example, PCI). The PCI Express I/O slots can support other PCI Express cards with lesser bus bandwidth than what is physically defined for the slot. Use the following table to determine compatibility. NOTE: The HP xw9300 Workstation contains two PCI Express x16 slots. PCI Express slot three - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 100
from the system (page 79), remove the access panel (page 86) and remove the PCI card support (page 98), if installed. 2. Lift the PCI levers 1 by first pressing down and then up. 3. Remove the power supply cable 2, if installed, and press in on the "hockey stick" lever 3 while lifting the card 4 out - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 101
a PCI slot. A PCI-X card is removed from a PCI-X slot. To remove a PCI or PCI-X card: 1. Disconnect power from the system (page 79), remove the access panel (page 86) and remove the PCI card support (page 98), if installed. 2. Lift the PCI levers 1 by first pressing down and then up. 3. Lift the PCI - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 102
a PCI slot. A PCI-X card must be installed in a PCI-X slot. To install a PCI or PCI-X card: 1. Disconnect power from the system (page 79), remove the access panel (page 86), and remove the PCI card support (page 98). 2. Lift the PCI levers 1 by first pressing down and then up. 3. Remove the PCI slot - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 103
Fan To remove the front fan: 1. Disconnect power from the system (page 79) and remove the access panel (page 86). 2. Disconnect the header 1 from the system board and thread it out of the card guide. 3. Unsnap the fan housing from the chassis 2 and lift it out of the workstation. 4. Remove the fan - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 104
the front fan: 1. Attach the fan to the fan housing as shown in the previous illustration. 2. Lower the fan holder 1 into the chassis and snap it into place. Be sure that the airflow direction arrow on the side of the fan faces the rear of the chassis. 3. Plug the header 2 into the red connector on - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 105
settings are lost when the battery is removed. To back up the CMOS settings, use Computer Setup and run the Save to Diskette option from the File menu. To remove the battery: 1. Disconnect power from the system (page 79) and remove the access panel (page 86). 2. On the system board, press on the - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 106
Power Connections to Drives For help in identifying power cables, refer to the following information. Route or tie cables so that there is no possible way for them to interfere with the CPU heatsink fans. 106 Removal and Replacement Procedures - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 107
the access panel (page 86), and remove the front bezel (page 87). 2. Disconnect the audio 1, data 2, and power 3 cables from the drive. The connector colors might be different than illustrated. NOTE: The audio cable is only required for Linux-based systems. 3. Lift the green drivelock release lever - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 108
into the bay until the drive is secured. CAUTION: Ensure that the optical drive is secure. Failure to do so can cause damage to the drive when moving the workstation. 2. Connect the power, drive, and audio (if required) cables to the drive and workstation. NOTE: The audio cable is only required for - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 109
remove the front bezel (page 87). 2. Disconnect the data 1 and power 2 cables from the back of the diskette drive. 3. While lifting the green drivelock release tab 1, slide the drive forward 2 out of the chassis. 4. Remove the diskette drive by removing the two M3 screws 1 in the rearmost holes and - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 110
board and the hard drive cage. It might be necessary to push the cable down so that it catches on the system board. This routing method is important because you do not want to interfere with the CPU heatsink fans or block airflow. 4. Connect the power cable to the diskette drive. 110 Removal and - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 111
For more information on SATA hard drives and the SATA RAID configuration, see "SATA Devices" on page 177. To remove a hard drive: 1. Disconnect power from the system (page 79) and remove the access panel (page 86). 2. Disconnect the data 1 and power 2 cables from the hard drive. 3. Squeeze the green - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 112
the selected bay until it snaps into place. Then attach the power and SCSI cable to the drive. NOTE: If installing a hard drive into bay 5, lay the workstation on its side and remove the three drive screws that are located near bay 5. Insert the drive into bay 5 and align the holes in the bottom of - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 113
6. Connect the data cable to the internal SCSI connector on the system board. Removal and Replacement of Components 113 Removal and Replacement Procedures - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 114
power from the system (page 79), remove the access panel (page 86), and remove the PCI card support (page 98), if installed. 2. Disconnect the optical drive cable and the diskette drive card guide as shown in the following illustration. 4. Reconnect the optical drive cable and the diskette drive - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 115
to the right port on item 2. 6. Connect the power cable to the drives. To install more than four SATA hard drives: NOTE: If installing more than four SATA hard drives, you must install a SATA controller card and use hard drive bay five. 1. Lay the workstation on its side with the system board facing - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 116
Heatsink The HP Workstation ships with more than one type of heatsink. Use the directions that best match your heatsink. CPU Heatsink A To remove the CPU heatsink: 1. Turn on the workstation and enter Computer Setup (F10) (page 44). Let the workstation run in this mode for five minutes. This action - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 117
4. Disconnect the CPU heatsink cable 1 from the system board. 5. Rotate the latch lever away 2 from frame. 7. When the metal clamp releases from the processor retention frame, gently twist 2 the CPU heatsink left and right about ¼ inch in each direction to break the thermal grease seal between the - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 118
CPU heatsink and processor. CAUTION: Allow the alcohol on the processor and CPU heatsink to dry completely. To replace the CPU heatsink: 1. Disconnect power a new CPU heatsink, remove and discard the thermal grease protective liner from the bottom of the new CPU heatsink. Also in this case, you do - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 119
5. Hook the metal latch over the plastic frame 1 and rotate the CPU heatsink down 2. 6. On the opposite side, clip the metal latch over the plastic frame. Removal and Replacement of Components 119 Removal and Replacement Procedures - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 120
: If the CPU heatsink cable does not reach the fan connector, you have installed the CPU heatsink backwards. 9. Lower the CPU airflow duct over the CPU heatsinks until it snaps into place. NOTE: The CPU airflow duct is only required when two processors are installed. NOTE: If a memory duct was - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 121
does not provide sufficient heat to warm the compound. 2. After warming the thermal interface, quickly shut down the system, disconnect power from the system (page 79) and remove the access panel (page 86). 3. Remove the CPU airflow duct by lifting up on the tabs 1 and rotating the duct away 2 from - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 122
4. Disconnect the CPU heatsink cable 1 from the system board. 5. Hold down 2 and press in 3 on screwdriver. 7. When the metal clamp releases from the processor retention frame, gently twist 2 the CPU heatsink left and right about ¼ inch in each direction to break the thermal grease seal between the - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 123
a soft cloth to clean all of the thermal interface material residue from the CPU heatsink and processor. CAUTION: Allow the alcohol on the processor and CPU heatsink to dry completely. To replace the CPU heatsink: 1. Disconnect power from the system (page 79), remove the access panel (page 86), and - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 124
5. Hook the metal latch over the plastic frame 1 and rotate the CPU heatsink down 2. 6. On the opposite side, push down on the CPU heatsink to clip the other metal latch over the plastic frame. If necessary, use a flat-bladed screwdriver to snap the latch over the hook on - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 125
CPU heatsink cable to the white processor fan connector 2. CAUTION: If the CPU heatsink cable does not reach the fan connector, you have installed the CPU the following illustration. CAUTION: If the CPU heatsink is not properly connected, the hardware could become disengaged from the system board - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 126
10.Lower the CPU airflow duct over the CPU heatsinks until it snaps into place. NOTE: The CPU airflow duct is only required when two processors are installed. NOTE: The CPU airflow duct more easily installs if the memory duct is temporarily removed first. 11.Install the front fan (page 103). 126 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 127
Processor To remove the processor: 1. Disconnect power from the system (page 79), remove the access panel (page 86), and remove the CPU heatsink (page 116). 2. Raise the OS settings to disable multiprocessor support. Removal and Replacement of Components 127 Removal and Replacement Procedures - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 128
replace the processor: 1. Disconnect power from the system (page 79), remove the access panel (page 86), remove the CPU heatsink (page 116), and underside of the processor is level with the top of the processor socket. Lightly press down on the top of the processor while closing the socket lever. - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 129
92), remove the CPU heatsinks airflow duct (page 116), if installed, and remove the system fan assembly (page 93). 2. Disconnect all cabling from the system board. NOTE: Make note of the cable connections before disconnecting them from the system board. Refer to "Power Connections to Drives" on page - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 130
130 Removal and Replacement Procedures - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 131
issues. • "E-Support" on page 132 • "Troubleshooting Checklist" on page 133 • "LED Color Definitions" on page 134 • "HP Insight Diagnostics Offline Edition" on page 135 • "Diagnostic Light Codes" on page 140 • "Troubleshooting Scenarios and Solutions" on page 142 • "Power On Self Test (POST) and - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 132
for your product. You can access all related documentation, downloads and updates, tools, and more. • HP Software & Driver Downloads (requires Internet access)-Links to HP specific software downloads and updates. • HP Support Tools (requires Internet access)-Links to self-help tools and diagnostics - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 133
, go through the following checklist to find possible solutions for workstation or software problems. • Are the workstation and monitor connected to a working electrical outlet? • Is the workstation turned on? • Is the green power light illuminated? • Is the monitor turned on? • Is the green monitor - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 134
. Table 5-21 LED Color Definitions LED State LED Color System Status Solid Green System is on. Blinking Green System is in Standby. Solid or Blinking Red System has error. None No light System is in Hibernate or it is off. 134 System Diagnostics and Troubleshooting - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 135
Customer Support Center. NOTE: Third party devices might not be detected by HP Insight Diagnostics. Key Features and Benefits HP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating the hardware issues. In addition to robust management tools, service tools - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 136
Custom Test mode enables the user to specifically select which devices, tests, and test HP Workstation. 3. Click the download driver and software link. 4. Select your OS. 5. Click the Diagnostic link. 6. Locate HP Insight Diagnostics and click Download. NOTE: The downloaded file includes instructions - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 137
computer configuration memory (CMOS), system management BIOS data, system board data, and diagnostics component information. • Storage-Shows information about storage media connected to the computer. This list includes all fixed disks, diskette drives, and optical drives hardware specifically - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 138
6. Click Begin Testing to start the test. The Status hardware. • The Failed Count is the number of times the test has failed. • The Error Code provides a numerical code for the failure. • The Clear Error Log button will clear the contents of the Error Log. 138 System Diagnostics and Troubleshooting - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 139
an html file that has the same appearance as the information displayed on the screen. 1. Insert a diskette or USB 2.0 HP Drive Key (capacity must be 64MB or higher). USB 1.0 Drive Keys are not supported. 2. Click Save in the upper-right corner of the tab. 3. Select Save to the floppy or Save to USB - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 140
spin or the BIST LED does not light, replace the power supply. Beeps and blinks RED two times Thermal shutdown: 1. Ensure the workstation air vents are not blocked and the cooling fans are running. 2. Press the power button, and see if the fans on the CPU heatsinks spin. If they are not spinning - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 141
System Diagnostics and Troubleshooting Table 5-22 Diagnostic Light Codes (continued) Chassis Indicator Lights (continued) Power LED and Sound Activity Diagnosis and Service Action Beeps and blinks RED 4 times Power supply failure: 1. Locate the faulty device by removing all devices and then - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 142
hot. 1. Be sure airflow to the workstation is not blocked. 2. Be sure the fans are connected and working properly (some fans only operate when needed). 3. Be sure the CPU heatsink is installed properly. There is not enough memory. Add more memory. Hard drive is full. Transfer data from the hard - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 143
System Diagnostics and Troubleshooting Table 5-23 Solving Minor Problems Problem Cause Possible Solution Workstation powered off automatically and beeps and blink RED twice. Processor thermal protection activated: A fan might be blocked or not turning. OR The CPU heatsink is not properly - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 144
lit OR the fan is not spinning, replace the power supply. Table 5-24 Power Supply Problems Problem Cause Solution Power supply shuts down intermittently. Power supply fault. Replace the power supply. Workstation powered off automatically and beeps and blinks RED two times Processor thermal - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 145
system board. c. Plug in the AC power. • If the power supply fan spins and the BIST LED lights, the power supply is functional, so replace the system board. • If the power supply fan does not spin or the BIST LED does not light, replace the power supply. Troubleshooting Scenarios and Solutions 145 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 146
Diskette Problems Table 5-25 Diskette Problems Problem Cause Solution Diskette drive light stays on. Diskette is damaged. In Windows, Drive not found. Cable is loose. Reseat diskette drive data and power cables. Removable drive is not seated Reseat the drive. properly. Diskette drive - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 147
needed to start the up. workstation has been inserted in the drive. Diskette error has occurred. Restart the workstation by pressing the power button. Cannot Boot from Diskette. Diskette is not bootable. Replace with a bootable diskette. Diskette boot has been Run Computer Setup and enable - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 148
boot disabled in Run Computer Setup and enable the hard drive entry Computer Setup. in the Storage Options list. Workstation does not start. Hard drive is damaged. Observe the beeps and LED lights on the front of the workstation. Refer to "Power On Self Test (POST) and Error Messages" on page - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 149
monitor. 1. Restart your workstation in VGA mode. 2. After the OS starts, change the display settings to match those supported by your graphics card and monitor. 3. Refer to your OS and graphics card documentation for information on changing display settings. Power LED flashes Red six times, Pre - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 150
lights or fans might be too close to the monitor. Monitor must be degaussed. Degauss the monitor. Vibrating or rattling noise coming from inside a CRT monitor when powered to the HP Support Web site and check for an or unable to center the picture interpret the output updated display driver. on - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 151
click Sounds and Audio Devices. 2. Deselect the Mute checkbox. Computer is in Standby mode. Press the power button to resume from Standby mode. CAUTION: When attempting to resume from Standby mode, do not hold down the power button for more than four seconds. Otherwise, the workstation will shut - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 152
you change the output mode back to an auto-sense or digital mode. Sound cuts in and out. Workstation appears to be locked up while recording audio. Processor resources are being used by other open applications. Shut down all open processor-intensive applications. The hard disk might be full - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 153
and Troubleshooting Solving Printer Problems Table 5-29 Printer Problems Problem Cause Solution Printer does not print. Printer is not turned on and Turn the printer on and be sure it is online. online. Printer is out of paper. Add paper to printer. The correct printer driver for - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 154
plugged into the back of the workstation. 1. Shut down the workstation using the keyboard. 2. Plug the mouse connector into the PS/2 mouse connector slot in the workstation and restart the workstation. You need to increase mouse 1. In Windows, click Start > Control Panel and acceleration. double - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 155
1. Install the correct driver for the device. not installed. 2. You might need to reboot the workstation. The cable from the device to If possible, replace the cable. the computer does not work. The device is not working. Replace the device. A USB, audio, and IEEE-1394 devices are not working - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 156
in the wrong installation. location. 2. Observe the beeps and LED lights on the front of the workstation. Refer to "Power On Self Test (POST) and Error Messages" on page 165 to determine possible causes. Beeps and power LED flashes Memory is installed RED five times. incorrectly or is bad - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 157
System Diagnostics and Troubleshooting Table 5-32 Hardware Installation Problems (continued) Problem Cause Solution Beeps and power LED flashes RED six times. Video card is not seated For systems with a graphics card: properly or is bad, or system 1. Reseat the graphics card. board is bad. - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 158
not detect Network controller is disabled. Run Computer Setup and enable network controller. network controller. Incorrect network driver. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer's Web site. Network status link light does - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 159
Troubleshooting Table 5-33 Network Problems (continued) Problem Cause Solution Network controller stopped working when an expansion board was added to the workstation. Network controller interrupt is shared with an expansion board. Under the Computer industry-standard specifications. Cannot - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 160
more memory to the workstation. Beeps and power LED flashes Memory is installed RED five times. incorrectly or is bad. 1. Reseat DIMMs. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. More than 2GB of RAM is - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 161
Diagnostics and Troubleshooting Solving Processor Problems . Table 5-35 Processor Problems Problem Cause Poor performance is experienced. Processor is hot. Power LED is RED and stays on. Processor is not seated properly or not installed. Solution 1. Be sure the airflow to the workstation is - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 162
. Clean CD or DVD with a CD cleaning kit. Windows does not detect the CD-ROM or DVD-ROM drive. 1. Use Device Manager to remove or uninstall the device in question. 2. Restart the workstation and let Windows detect the device. Recording audio CDs is difficult Wrong or poor quality or impossible - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 163
work with your ISP. Cable/DSL modem is not plugged in. Plug in cable/DSL modem. You should see a "power" LED light on the front of the cable/DSL modem. Cable/DSL service is not available or has been interrupted due to bad weather. Try connecting to the Internet at a later time or - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 164
, then click Properties. 7. Under Device status, verify that the modem is working properly. 8. Under Device usage, verify the modem is enabled. 9. If there are further problems, click the Troubleshoot button and follow the on-screen instructions. 164 System Diagnostics and - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 165
both message occurs if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly: • Keyboard • Memory modules • Diskette drives • All SATA and SCSI mass storage devices • Processors • Controllers NOTE: If the Power-On Password is set - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 166
Setup (F10 Setup) or Windows utilities. 2. Be sure memory modules are installed properly. 3. If third-party memory has been added, test using HP only memory. 4. Verify proper memory module type. 201-Memory Error RAM failure. 1. Run Computer Setup (F10 Setup) or Windows utilities. 2. Be sure that - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 167
devices (tape drives). 3. Clear CMOS. 611-Primary Diskette Port Configuration error. Address Assignment Conflict 1. Run Computer Setup (F10 Setup). 2. Remove expansion cards. 3. Clear CMOS. 912-Computer Cover Has Access panel has been removed. Been Removed Since Last System Start Up No action - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 168
. 1. Remove any Comm port expansion cards. 2. Clear CMOS. 3. Reconfigure card resources and run Computer Setup (F10 Setup). Run Computer Setup or Windows utilities. 1720 SMART Hard Drive Detect Imminent Failure Hard drive is about to fail. (Some hard drives have a firmware patch that will fix an - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 169
cables are the correct cables for your computer model. If this message persists, you might need service for your workstation. 1792-Secondary Disk Controller Failure Hard drive circuitry error. 1. Run Computer Setup (F10 Setup). 2. Clear CMOS. 3. Check cable seating/jumper settings. 4. Run hard - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 170
exceeds specification. 1. Check that workstation air vents are not blocked and cooling fan is running. 2. Verify processor speed selection. 3. Replace the processor. 4. Replace the system board. 1801-Microcode Patch Error Processor not supported by ROM Upgrade BIOS to proper version. BIOS. 1802 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 171
SCSI Devices A A SCSI Devices This appendix provides more information for setting up your SCSI hard drive. • "SCSI Guidelines" on page 172 • "Using SCSISelect with SCSI Devices" on page 173 • "SMART" on page 174 • "Jumpers" on page 175 171 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 172
SCSI devices are supported. • If multiple SCSI devices are used, split the devices between Channels A and B for optimum performance. Cable length for the second channel should not be longer than 18 inches. CAUTION: Do not route data cables near the air intake to the power supply. Cables routed in - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 173
utility: NOTE: The onboard LSI SCSI controller on the xw9300 has an "LSI Logic Configuration Utility" that you access through Ctrl-C when the ID numbers NOTE: For additional information about configuring POST message display status, refer to "Computer Setup Menu" on page 47. Using SCSISelect with - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 174
SMART The SMART SCSI hard drives for HP workstations have built-in drive failure prediction that warns the user or the network administrator of an impending failure or crash of the hard drive. SMART drives track fault prediction and failure indication parameters, such as re-allocated sector count, - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 175
(Windows only). • 7 is reserved for the SCSI controller. • 1 through 6 and 8 through 15 are available for all other SCSI devices. When 0 is used for the primary hard drive, set the second hard drive to 1, the third to 2, and so on. To set the SCSI ID on a drive, see the instructions on top/back - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 176
176 SCSI Devices - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 177
SATA Devices B B SATA Devices This appendix provides additional information for setting up your SATA hard drives. • "SATA Guidelines" on page 178 • "SATA RAID Configurations" on page 179 177 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 178
configuration of SCSI and SATA hard drives. The HP xw9300 Workstation does not support IDE hard drives. When installing and operating SATA devices: • Connect the SATA hard drive from the system board to the hard drive with the SATA cable (326965- 006). • If using a SATA controller card, connect the - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 179
of drives. There are other RAID configurations, but they are not supported on an embedded SATA RAID. NOTE: For information on the integrated SATA RAID, visit http://www.hp.com/go/workstationsupport and review the supplier's documentation and HP User Manual for the Integrated NVIDIA SATA RAID Array - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 180
180 SATA Devices - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 181
184 • "Line-in Audio" on page 184 • "Line-out Audio" on page 184 • "Ultra SCSI" on page 185 • "SATA" on page 186 • "Monitor (DVI)" on page 187 • "Monitor (VGA)" on page 187 • "ATA/ATAPI (IDE) Standard Drive Cable" on page 188 • "24-Pin Power (Main)" on page 189 • "8-Pin Power (for Processors)" on - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 182
Enhanced Keyboard Keyboard Connector Mouse Mouse Connector Ethernet RJ-45 Ethernet Connector Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin Signal 1 (+) Transmit Data 2 (-) Transmit - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 183
Connector USB USB Connector IEEE 1394 IEEE 1394 Connector Pin Signal 1 Carrier Detect 2 Receive Data 3 Transmit Data 4 Data Terminal 5 Ready 6 Signal 1 +5 VDC 2 - Data 3 + Data 4 Ground Pin Signal 1 power 2 gnd 3 tpb- 4 tpb+ 5 tpa- 6 tpa+ Serial Interface 183 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 184
Microphone Connector (1/8 inch) Headphone Headphone Connector (1/8 inch) Line-in Audio Line-in Audio Connector (1/8 inch) Line-out Audio Line-out Audio Connector (1/8 inch) Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio Power Ground Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_Left Audio_Right - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 185
Ultra SCSI Ultra SCSI connector Pin Signal 1 +DB12 2 +DB13 3 +DB14 4 +DB15 5 +DPB1 6 +DB0 7 +DB1 8 +DB2 9 +DB3 10 +DB4 11 +DB5 12 +DB6 13 +DB7 14 +DPB 15 GND 16 DIFFSENSE 17 TERMPWR 18 TERMPWR 19 RESERVE 20 GND 21 +ATN 22 GND 23 +BSY 24 +ACK 25 +RST 26 +MSG 27 + - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 186
SATA SATA Connector Pin Signal Pin Signal Data Cable Power Cable S-1 Ground P-1 S-2* A+ P-2 S-3* A- P-3 S-4 Ground P-4 S-5** B- P-5 S-6** B+ P-6 S-7 Ground P-7 * S2 and S3 differential signal pair **S5 and S6 differential signal pair 3.3-V power 3.3-V power 3.3-V power - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 187
can vary depending on your configuration. VGA Connector Pin Signal 1 Red Analog 2 Green Analog 3 Blue Analog 4 Monitor ID 5 Ground 11 T.M.D.S DATA 1/3 SHIELD 12 T.M.D.S DATA 3- Pin Signal 16 HOT PLUG DETECT 17 T.M.D.S DATA 018 T.M.D.S DATA 0+ 19 T.M.D.S DATA 0/5 SHIELD 0 T.M.D.S - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 188
13 T.M.D.S DATA 3+ 14 +5V POWER 15 GND C4 ANALOG HORZ SYNC C5 ANALOG GROUND ATA/ATAPI (IDE) Standard Drive Cable ATA/ATAPI (IDE) Connector Pin Signal 1 Reset 2 Ground 3 DD7 DA1 34 PDIAG (cable detect) 35 DA0 36 DA2 37 CS1FX 38 CS3FX 39 DASP 40 Ground 188 Connector Pins - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 189
-Rsense 12 14 -12 V 15 GND 16 PS_ON_L 17 GND 18 GND 19 GND 20 21 +5 V 22 +5 V and +5 V-Rsense 23 +5 V 24 GND 8-Pin Power (for Processors) 1 8-Pin Power (for CPUs) Pin 1 5 8 2 3 4 1 4 5 6 7 8 Color BLK BLK BLK BLK WHT WHT WHT WHT with stripe WHT with stripe Signal GND GND GND GND - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 190
6-Pin Power (Auxiliary PCI Express) NOTE: The 6-pin power (auxiliary PCI Express) is only required with high-powered graphics cards. 6-Pin Power (Auxiliary PCI Express) 46 13 Pin Color Signal 1 YEL +12V-C 2 YEL +12V-C 3 YEL +12V-C 4 BLK GND 5 BLK GND 6 BLK GND 190 Connector - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 191
connector Stacked RJ45/Dual USB Double stacked USB IEEE 1394 connector-rear Triple stacked audio jack Power supply connector (24 pin) PCI Express x16 slot for second graphics or PCI Express card IEEE 1394 front panel connector Second power supply connector Diskette drive connector Security board - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 192
(SATA) port 0 and 1 connector Front panel connector Serial port Primary CPU fan header Secondary CPU fan header Primary chassis fan header Secondary chassis fan header Clear CMOS switch/push button Battery retainer Memory slot Memory slot Memory slot Memory slot Memory slot Memory slot Memory slot - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 193
, and the length of the cord must be between 6 feet (1.8 m) and 12 feet (3.6 m). If you have questions about the type of power cord to use, contact the HP authorized service provider. A power cord should be routed so that it is not likely to be walked on or pinched by items placed on it or - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 194
194 Power Cord Set Requirements - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 195
additional information for caring for your system: • "General Cleaning Safety Precautions" on page 196 • "Maximizing the Airflow" on page 197 • "Cleaning the Workstation Case" on page 198 • "Cleaning the Keyboard" on page 199 • "Cleaning the Monitor" on page 200 • "Cleaning the Mouse" on page 201 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 196
; apply any liquids to a clean cloth and then use the cloth on the component. • Always unplug the workstation when cleaning with liquids or damp cloths. • Always unplug the workstation before cleaning the keyboard, mouse, or air vents. • Disconnect the keyboard before cleaning it. • Wear safety - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 197
Routine Care F Maximizing the Airflow Keep your workstation in an area where the airflow to the front and rear of the system is not of the system. • Remove any dust on the front panel (vent area) and the rear fans with a small vacuum, compressed air, or dust rag. Maximizing the Airflow 197 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 198
Follow previously stated safety precautions before cleaning the workstation. To clean the workstation case: • To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. • For stronger stains, use a mild dish-washing liquid diluted with water. Rinse - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 199
wide keys. • If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets. CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 200
Cleaning the Monitor Follow all safety precautions stated earlier before cleaning the monitor. To clean the monitor, wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 201
Routine Care F Cleaning the Mouse Follow all safety precautions stated earlier before cleaning the mouse. To clean the mouse: • Clean the mouse ball by first removing the retaining plate and the ball from the housing. • Pull out any debris from the ball socket and wipe the ball with a clean, dry - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 202
202 Routine Care - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 203
Additional Password Security and Resetting CMOS G G Additional Password Security and Resetting CMOS This workstation supports security password features, which can be established through the Computer Setup Security menu. These features are: • setup password • power-on password When both passwords - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 204
5. Replace the access panel. 6. Plug in the workstation and turn on the power. Allow the operating system to start. This clears the current passwords and disables the password steps 5 through 7. Establish the new passwords in Computer Setup. 204 Additional Password Security and Resetting CMOS - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 205
G Clearing and Resetting the CMOS The CMOS of the workstation stores password information and information about the workstation configuration. This section describes the steps to successfully clear and reset the CMOS. Using Computer Setup to Reset CMOS To reset CMOS using Computer Setup, access the - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 206
workstation CMOS settings before resetting them in case they are needed later. To back up the CMOS settings, use Computer Setup and run the Save to Diskette option from the File menu. 1. Shut down the operating system and then turn off the workstation and any external devices. Disconnect the power - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 207
flowcharts for some common issues. NOTE: The flowcharts presented here are for general troubleshooting purposes only and they might not apply to your specific workstation. • "Initial Troubleshooting" on page 208 • "No Power" on page 209 • "No Video" on page 212 • "Error Messages" on page 215 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 208
Initial Troubleshooting 208 Quick Troubleshooting Flows - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 209
Quick Troubleshooting Flows H No Power No Power, Part 1 No Power 209 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 210
No Power, Part 2 210 Quick Troubleshooting Flows - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 211
No Power, Part 3 No Power 211 Quick Troubleshooting Flows H - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 212
No Video No Video, Part 1 212 Quick Troubleshooting Flows - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 213
No Video, Part 2 No Video 213 Quick Troubleshooting Flows H - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 214
No Video, Part 3 214 Quick Troubleshooting Flows - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 215
Quick Troubleshooting Flows H Error Messages Error Messages, Part 1 Error Messages 215 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 216
Error Messages, Part 2 216 Quick Troubleshooting Flows - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 217
Quick Troubleshooting Flows H Error Messages, Part 3 Error Messages 217 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 218
No OS Loading 218 Quick Troubleshooting Flows - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 219
Quick Troubleshooting Flows H No OS Loading from Hard Drive No OS Loading from Hard Drive, Part 1 No OS Loading from Hard Drive 219 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 220
No OS Loading from Hard Drive, Part 2 220 Quick Troubleshooting Flows - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 221
Quick Troubleshooting Flows H No OS Loading from Hard Drive, Part 3 No OS Loading from Hard Drive 221 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 222
No OS Loading from Diskette Drive 222 Quick Troubleshooting Flows - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 223
Quick Troubleshooting Flows H No OS Loading from CD-ROM Drive No OS Loading from CD-ROM Drive 223 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 224
No OS Loading from Network 224 Quick Troubleshooting Flows - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 225
Quick Troubleshooting Flows H Non-functioning Device Non-functioning Device 225 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 226
226 Quick Troubleshooting Flows - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 227
20 graphics card power specifications 31 grounding methods 76 H handling the workstation 77 hard drive activity light 19 diagnostic tool 71 installing and removing 111 proper handling 77 SCSI drives 172 troubleshooting 148 hardware removal and replacement 82 troubleshooting 156 headphone jack - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 228
image 55 problems audio 151 CD-ROM and DVD 162 diskette 146 display 149 front panel 155 hard drive 148 installing hardware 156 keyboard 154 memory 160 network 158 optical drives 162 power supply 144 printer 153 processor, installing and removing 127 product overview 17 specifications 22 228 - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 229
memory 94 optical drive 107 PCI card support 98 PCI Express 99 power button assembly 90 power supply 91 processor 127 SATA 115 security lock 84 speaker 90 system board 129 system fan 93 universal clamp lock 85 S Safety 10 safety precautions, cleaning 196 SATA RAID 179 SATA drives guidelines 178 SATA - HP Xw9300 | HP xw9300 Service and Technical Reference Guide - Page 230
230 Index
HP xw9300 Workstation
Service and Technical Reference Guide
First Edition: 02/2005
Second Edition: 04/2005