HP Xw9300 HP xw9300 Service and Technical Reference Guide - Page 164

Internet Access Problems continued, System, Hardware, Device, Manager, Ports, COM & LPT

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Table 5-37 Internet Access Problems (continued) Problem Cause Internet takes too long to download Web sites. Modem is not set up properly. Solution Verify that the correct modem speed and COM port are selected. For Windows: 1. Open the Control Panel. 2. Double-click System. 3. Select the Hardware tab. 4. In the Device Manager area, click the Device Manager button. 5. Double-click Ports (COM & LPT). 6. Right-click the COM port your modem uses, then click Properties. 7. Under Device status, verify that the modem is working properly. 8. Under Device usage, verify the modem is enabled. 9. If there are further problems, click the Troubleshoot button and follow the on-screen instructions. 164 System Diagnostics and Troubleshooting

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System Diagnostics and Troubleshooting
164
Internet takes too long to
download Web sites.
Modem is not set up
properly.
Verify that the correct modem speed and COM port
are selected.
For Windows:
1.
Open the Control Panel.
2.
Double-click
System
.
3.
Select the
Hardware
tab.
4.
In the Device Manager area, click the
Device
Manager
button.
5.
Double-click
Ports
(
COM & LPT
).
6.
Right-click the
COM port your modem uses, then
click
Properties
.
7.
Under Device status, verify that the modem is
working properly.
8.
Under Device usage, verify the modem is
enabled.
9.
If there are further problems, click the
Troubleshoot button and follow the on-screen
instructions.
Table 5-37
Internet Access Problems (continued)
Problem
Cause
Solution