HP Xw9300 HP xw9300 Service and Technical Reference Guide - Page 153
Solving Printer Problems
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System Diagnostics and Troubleshooting Solving Printer Problems Table 5-29 Printer Problems Problem Cause Solution Printer does not print. Printer is not turned on and Turn the printer on and be sure it is online. online. Printer is out of paper. Add paper to printer. The correct printer driver for 1. Install the correct printer driver for the the application are not application. installed. 2. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is the address of the printer being used. If the printer works, reload the printer driver. If you are on a network, you Make the proper network connections to the printer. might not have made the connection to the printer. Printer might have failed. Run printer self-test. Printer does not turn on. The cables might not be connected properly. Reconnect all cables. Printer prints garbled information. The correct printer driver is Install the correct printer driver for the application. not installed. The cables might not be connected properly. Reconnect all cables. Printer memory might be overloaded. Reset the printer by turning it off for one minute, then turn it back on. Troubleshooting Scenarios and Solutions 153