HP Xw9300 HP xw9300 Service and Technical Reference Guide - Page 162
Solving CD-ROM and DVD Problems
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Solving CD-ROM and DVD Problems Table 5-36 CD-ROM and DVD Problems Problem Cause Solution System will not boot from CDROM or DVD drive. The CD-ROM or DVD boot is Run the Computer Setup utility and enable booting not enabled through the to removable media and verify boot order settings. Computer Setup utility. Non-bootable CD in drive. Try a bootable CD in the drive. CD-ROM or DVD devices are not Drive is not connected detected or driver is not loaded. properly or not properly configured. 1. Reconnect power and data cables to the drive. 2. Install correct device driver. Movie will not play in the DVD Movie might be regionalized See the documentation that came with the DVD drive. for a different country. drive. Decoder software is not installed. Install decoder software. Cannot eject compact disc (tray- Disc not properly seated in load unit). the drive. 1. Shut down the workstation and insert a thin metal rod into the emergency eject hole and push firmly. 2. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc. CD-ROM, CD-RW, DVD-ROM, or CD has been inserted upside Re-insert the CD with the label facing up. DVD-R/RW drive cannot read a down. disc or takes too long to start. The DVD-ROM drive takes Wait at least 30 seconds to let the DVD-ROM drive longer to start because it has determine the type of media being played. If the to determine the type of disc still does not start, read the other solutions listed media played, such as audio for this topic. or video. CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning kit. Windows does not detect the CD-ROM or DVD-ROM drive. 1. Use Device Manager to remove or uninstall the device in question. 2. Restart the workstation and let Windows detect the device. Recording audio CDs is difficult Wrong or poor quality or impossible. media type. 1. Try using a slower recording speed. 2. Verify that you are using the correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers. 162 System Diagnostics and Troubleshooting