HP Xw9300 HP xw9300 Service and Technical Reference Guide - Page 163
Solving Internet Access Problems
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System Diagnostics and Troubleshooting Solving Internet Access Problems Table 5-37 Internet Access Problems Problem Cause Solution Unable to connect to the Internet. Internet Service Provider (ISP) Verify Internet settings or contact the ISP for account is not set up assistance. properly. Modem is not set up properly. Reconnect the modem. Verify the connections are correct using the quick setup documentation. Web browser is not set up Verify that the Web browser is installed and set up properly. to work with your ISP. Cable/DSL modem is not plugged in. Plug in cable/DSL modem. You should see a "power" LED light on the front of the cable/DSL modem. Cable/DSL service is not available or has been interrupted due to bad weather. Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the "cable" LED light on the front of the cable/DSL modem will be on.) The network cable is disconnected. Connect the network cable between the cable modem and the workstation's RJ-45 connector. (If the connection works, the "PC" LED light on the front of the cable/DSL modem will be on.) IP address is not configured Contact the ISP for the correct IP address. properly. Cookies are corrupted. In Windows, open the Control Panel and doubleclick Internet Options. On the General tab, click the Delete Cookies button. Cannot automatically launch Internet programs. You must log on to the ISP before some programs will start. Log on to the ISP and launch the desired program. Troubleshooting Scenarios and Solutions 163