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HP dx7200 HP Compaq Business PC dx7200 MT Service Reference Guide, 1st edition - Page 197

Network, Control Panel, Advanced, Problem, Cause, Solution, Verify Network Connectivity, that

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Troubleshooting Without Diagnostics Solving Network Problems (Continued) Problem Cause Diagnostics passes, but the computer does not communicate with the network. Network drivers are not loaded, or driver parameters do not match current configuration. Network controller stopped working when an expansion board was added to the computer. The network controller is not configured for this computer. Network controller interrupt is shared with an expansion board. The network controller requires drivers. Network controller stops working without apparent cause. The expansion board installed is a network card (NIC) and conflicts with the embedded NIC. The files containing the network drivers are corrupted. The cable is not securely connected. New network card will not boot. Cannot connect to network server when attempting Remote System Installation. System setup utility reports unprogrammed EEPROM. The network controller is defective. New network card may be defective or may not meet industry-standard specifications. The network controller is not configured properly. Unprogrammed EEPROM. Solution Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller. Make sure the correct network client and protocol is installed. Select the Network icon in the Control Panel and configure the network controller. Under the Computer Setup Advanced menu, change the resource settings for the board. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. Under the Computer Setup Advanced menu, change the resource settings for the board. Reinstall the network drivers, using the Restore Plus! CD. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. Replace the system board. Install a working, industry-standard NIC, or change the boot sequence to boot from another source. Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC. Flash the ROM. Service Reference Guide, dx7200 390812-001 D-21

Section	Page
Contents	5
Installing the Operating System	9
1.1 Installing or Upgrading Device Drivers	9
1.2 Transferring Files and Settings	10
1.3 Backing Up and Restoring Files	10
1.3.1 Creating a Backup File-Windows XP Professional	10
1.3.2 Restoring from the Backup File-Windows XP Professional	10
1.4 Converting to NTFS	10
1.5 HP Software	10
Setup Utilities and Diagnostics Features	13
2.1 Power-On Self-Test (POST)	13
2.2 Computer Setup Utilities	14
2.2.1 Using Computer Setup (F10) Utilities	15
2.2.2 Computer Setup Menu	16
2.2.3 Recovering the Configuration Settings	26
2.3 HP Insight Diagnostics	26
2.3.1 Accessing HP Insight Diagnostics	26
2.3.2 Survey Tab	27
2.3.3 Test Tab	28
2.3.4 Status Tab	29
2.3.5 Log Tab	29
2.3.6 Saving and Printing Information in HP Insight Diagnostics	29
2.3.7 Downloading the Latest Version of HP Insight Diagnostics	30
Desktop Management	31
3.1 Initial Configuration and Deployment	31
3.1.1 Altiris Deployment Solution Agent	32
3.1.2 HP Local Recovery	32
3.2 Remote System Installation	32
3.3 Software Updating and Management	33
3.3.1 HP System Software Manager	33
3.3.2 HP Client Manager	33
3.3.3 HP Client Management Solutions using Altiris	34
3.3.4 HP Local Recovery	35
3.3.5 Dantz Retrospect Express	35
3.3.6 Proactive Change Notification	36
3.3.7 Subscriber’s Choice	36
3.3.8 Retired Solutions	36
3.4 ROM Flash	37
3.4.1 Remote ROM Flash	37
3.4.2 HPQFlash	37
3.4.3 Boot Block Emergency Recovery Mode	37
3.4.4 Replicating the Setup	38
3.4.5 Dual-State Power Button	43
3.4.6 World Wide Web Site	43
3.4.7 Building Blocks and Partners	43
3.5 Asset Tracking and Security	44
3.5.1 Password Security	47
3.5.2 Establishing a Setup Password Using Computer Setup	47
3.5.3 Establishing a Power-On Password Using Computer Setup	48
3.5.4 DriveLock	50
3.5.5 Smart Cover Sensor	52
3.5.6 Cable Lock Provision	54
3.5.7 TPM Embedded Security Chip and HP ProtectTools Security Manager	54
3.6 Fault Notification and Recovery	54
3.6.1 Drive Protection System	54
3.6.2 Surge-Tolerant Power Supply	54
3.6.3 Thermal Sensor	54
Serial and Parallel ATA Drive Guidelines and Features	55
4.1 SATA 1.5 and 3.0 Hard Drives	55
4.2 SATA Hard Drive Cables	56
4.2.1 SATA Data Cable	56
4.2.2 SATA Power Cable	56
4.3 PATA Device Information	57
4.4 PATA Cables	57
4.4.1 PATA Data Cable	57
4.4.2 PATA Power Cable	58
4.5 PATA Drive Installation Guidelines	58
4.5.1 PATA Device Classes	58
4.6 SATA SMART Drives	59
4.7 Drive Capacities	59
4.8 SATA BIOS	59
4.8.1 Legacy Mode	60
4.8.2 Native Mode	60
4.9 Mixed Devices Boot and Drive Letter Ordering	61
Identifying the Chassis, Routine Care, and Disassembly Preparation	63
5.1 Chassis Designations	63
5.1.1 Microtower (MT)	63
5.1.2 Slim Tower (ST)	64
5.2 Electrostatic Discharge Information	65
5.2.1 Generating Static	65
5.2.2 Preventing Electrostatic Damage to Equipment	65
5.2.3 Personal Grounding Methods and Equipment	66
5.2.4 Grounding the Work Area	66
5.2.5 Recommended Materials and Equipment	66
5.3 Operating Guidelines	67
5.4 Routine Care	67
5.4.1 General Cleaning Safety Precautions	67
5.4.2 Cleaning the Computer Case	68
5.4.3 Cleaning the Keyboard	68
5.4.4 Cleaning the Monitor	69
5.4.5 Cleaning the Mouse	69
5.5 Service Considerations	69
5.5.1 Power Supply Fan	69
5.5.2 Tools and Software Requirements	69
5.5.3 Screws	70
5.5.4 Cables and Connectors	70
5.5.5 Hard Drives	70
5.5.6 Lithium Coin Cell Battery	71
Removal and Replacement Procedures- Microtower (MT) Chassis	73
6.1 Preparation for Disassembly	73
6.2 External Security Devices	74
6.2.1 Installing a Cable Lock	74
6.2.2 Installing a Padlock	75
6.3 Access Panel	76
6.4 Front Bezel	77
6.5 Front Drive Bezels	79
6.5.1 5.25\	79
6.5.2 Diskette Drive Bezel	80
6.5.3 3.5\	80
6.6 Cable Management	81
6.7 Memory	82
6.8 Expansion Cards	83
6.9 Drives	87
6.9.1 Drive Positions	87
6.9.2 Removing a Drive	88
6.9.3 Installing a Drive	90
6.10 Chassis Fan	93
6.11 Front I/O Panel Housing Assembly	94
6.12 Front I/O Devices	95
6.13 Power Switch Assembly	96
6.14 Heatsink	97
6.15 Processor	98
6.16 Speaker	100
6.17 Power Supply	101
6.18 System Board	103
6.19 Battery	104
6.19.1 Type 1 Battery Holder	105
6.19.2 Type 2 Battery Holder	106
6.19.3 Type 3 Battery Holder	107
Removal and Replacement Procedures- Slim Tower (ST) Chassis	109
7.1 Preparation for Disassembly	109
7.2 Unlocking the Smart Cover Lock	111
7.3 Hood Sensor	113
7.4 External Security Devices	114
7.4.1 Security Clip	114
7.4.2 Cable Lock	114
7.4.3 Padlock	115
7.5 Computer Cover	116
7.6 Front Drive Bezels	117
7.7 Cable Management	119
7.8 Memory	120
7.9 Vertically Oriented Expansion Card	121
7.9.1 Expansion Card Retainer	121
7.9.2 PCI Expansion Card	122
7.9.3 PCI Express Expansion Card	124
7.10 Drives	125
7.10.1 Drive Positions	125
7.10.2 Optical Drive	126
7.10.3 External 3.5-inch Drive	128
7.10.4 Primary Hard Drive	130
7.11 Fan Shroud	134
7.12 Chassis Fan	135
7.13 Front I/O Devices	136
7.14 Power Switch Assembly	137
7.15 Heatsink	138
7.16 Processor	139
7.17 Speaker	141
7.18 Power Supply	142
7.19 System Board	144
7.20 Battery	147
7.20.1 Type 1 Battery Holder	148
7.20.2 Type 2 Battery Holder	149
7.20.3 Type 3 Battery Holder	150
Connector Pin Assignments	151
Power Cord Set Requirements	163
POST Error Messages	165
Troubleshooting Without Diagnostics	177
System Board and Riser Board Reference Designators	205
Memory	209

Match case Limit results 1 per page

Service Reference Guide, dx7200

390812-001

D–21

Troubleshooting Without Diagnostics

Diagnostics passes, but

the computer does not

communicate with the

network.

Network drivers are not

loaded, or driver

parameters do not match

current configuration.

Make sure the network drivers are

loaded and that the driver

parameters match the configuration

of the network controller.

Make sure the correct network client

and protocol is installed.

The network controller is

not configured for this

computer.

Select the

Network

icon in the

Control Panel

and configure the

network controller.

Network controller

stopped working when

an expansion board was

added to the computer.

Network controller

interrupt is shared with an

expansion board.

Under the Computer Setup

Advanced

menu, change the

resource settings for the board.

The network controller

requires drivers.

Verify that the drivers were not

accidentally deleted when the

drivers for a new expansion board

were installed.

The expansion board

installed is a network card

(NIC) and conflicts with

the embedded NIC.

Under the Computer Setup

Advanced

menu, change the

resource settings for the board.

Network controller stops

working without apparent

cause.

The files containing the

network drivers are

corrupted.

Reinstall the network drivers, using

the

Restore Plus!

CD.

The cable is not securely

connected.

Ensure that the cable is securely

attached to the network connector

and that the other end of the cable

is securely attached to the correct

device.

The network controller is

defective.

Replace the system board.

New network card will

not boot.

New network card may be

defective or may not meet

industry-standard

specifications.

Install a working, industry-standard

NIC, or change the boot sequence

to boot from another source.

Cannot connect to

network server when

attempting Remote

System Installation.

The network controller is

not configured properly.

Verify Network Connectivity, that a

DHCP Server is present, and that

the Remote System Installation

Server contains the NIC drivers for

your NIC.

System setup utility

reports unprogrammed

EEPROM.

Unprogrammed EEPROM.

Flash the ROM.

Solving Network Problems

(Continued)

Problem

Cause

Solution