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HP iPAQ h5500 hp iPAQ Pocket PC h5100 and 5500 Series - User's Guide - Page 151

Troubleshooting, Common Problems

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11 Troubleshooting Use the following suggestions to troubleshoot problems with the iPAQ Pocket PC. Common Problems Problem I cannot see anything on the screen. I cannot keep my battery charged. The backlight keeps turning off. Solution • Be sure the iPAQ Pocket PC is powered on. • Be sure the iPAQ Pocket PC is connected to the AC Adapter and the Universal Desktop Cradle. • Reset the device by using the stylus to lightly press the reset button on the bottom of the unit. • Remove and replace the battery. • Always keep the iPAQ Pocket PC connected to the AC Adapter when you are not using it. • In the backlight settings, adjust the bar to a lower level to conserve more battery power. • Turn off Bluetooth and Wireless LAN (h5500 only) when not in use. • In Backlight Settings, increase the amount of time the backlight stays on if not in use. • Select the option to turn on the backlight when you touch the screen or push a button. User's Guide 11-1

Section	Page
Contents	3
Getting to Know Your iPAQ Pocket PC	11
Using the Stylus	15
Setting the Date and Time	16
Setting the Time for Home and Visiting Locations	16
Setting the Date	17
Entering Owner Information	17
Resetting the Unit	18
Performing a Normal Reset	18
Performing a Full Reset	19
Aligning the Screen	20
Routine Care	21
Using ActiveSync	22
Connecting to a Computer	23
Synchronizing with Your Computer	23
Using the Serial Infrared (IR) Connection	24
Changing Synchronization Settings	25
Copying Files	26
Installing Applications	27
Backing up and Restoring	27
Synchronizing Links	28
Sending and Receiving E-mail	28
Requesting Meetings	28
Managing the Battery	29
Installing the Battery	29
Removing the Battery	31
Charging	31
Charging with the AC Adapter and Charger Adapter	32
Charging with the Universal Desktop Cradle and AC Adapter	33
Charging with the Optional USB Autosync Cable	35
Charging a Low Battery	35
Preserving Battery Time	36
Adjusting the Standby Setting	36
Changing the Backlight Settings	38
Disabling the Application and Record Buttons	38
Manually Monitoring the Battery	39
Learning the Basics	40
Using the Today Screen	40
Navigation Bar and Command Bar	41
Status Icons	42
Pop-Up Menus	43
Creating information	44
Customizing the Today Screen	45
Using Applications	47
Opening Applications	47
Minimizing Applications	47
Closing Applications	48
Closing with iTask	48
Closing Manually	48
Installing Applications	48
Using iPAQ Image Viewer	49
Locating an Image	50
Viewing Image Information	50
Changing the View	51
Creating a Slide Show	52
Saving a Slide Show	53
Opening a Slide Show	54
Sorting Image Files	54
Viewing a Slide Show	55
Backing Up Information	56
Backup/Restore using iPAQ Backup	56
Backup/Restore Using ActiveSync	57
Using iPAQ File Store Folder	58
Learning Input Methods	59
Changing Word Suggestion Options	59
Using the On-Screen Keyboard	62
Writing with the Stylus and the Letter Recognizer	63
Writing with the Stylus and Microsoft Transcriber	65
Writing with the Stylus and Block Recognizer	66
Drawing and Writing on the Screen	67
Converting Writing to Text	67
Expansion Cards	68
Inserting a Secure Digital (SD) Expansion Card	69
Removing a Secure Digital (SD) Expansion Card	71
Viewing the Content of Memory Cards	71
Using Expansion Packs	72
Using an Optional Single-Slot or Dual-Slot PC Card Expansion Pack	72
Using an Optional CompactFlash Card Expansion Pack	73
Connecting to the Internet	74
Using a Modem Card	75
Connecting to a Private Network	79
Entering an Internet Address	79
Using a Favorites List	80
Using Bluetooth	81
Getting Acquainted with Bluetooth	82
Understanding Terms	83
Supported Services	84
Working with Bluetooth Settings	85
Opening Bluetooth Settings	85
Turning on Bluetooth	86
Setting Accessibility Properties	87
Entering a Device Name	87
Allowing Connections	87
Enabling Bluetooth Services	89
Automatically Enabling Services	89
Requiring Authorization to Access Services	90
Secure Connections using a Passkey or Bond	90
Setting a Shared Folder	91
Understanding Profiles	92
Creating a Profile	92
Activating a Profile	93
Saving Bluetooth Configuration Settings in a Profile	94
Renaming a Profile	94
Deleting a Profile	95
Working with Bluetooth Manager	95
Opening Bluetooth Manager	96
Locating and Selecting a Device	96
Pairing Devices	96
Unpairing Devices	98
Connecting to Other Devices	98
Identifying the Communications Port	98
Establishing an ActiveSync Connection	99
Establishing a Serial Connection	100
Dial-Up Networking	100
Using Dial-Up Networking	100
Join a Personal Area Network	102
Establishing a Cell Phone Partnership	102
Establishing a Headset Connection	102
Working with Files	103
Creating a File Transfer Connection	103
Sending Files	103
Creating a Folder on a Remote Device	104
Receiving a File from a Remote Device	104
Deleting a File from a Remote Device	104
Using Business Card Exchange	105
Setting Up Your Business Card Information	105
Sending Business Cards	107
Requesting Business Cards	108
Exchanging Business Cards	108
Opening a Connection	108
Viewing Connection Status	109
Closing a Connection	109
Viewing Connection Information	109
Working with Connections	110
Creating a Shortcut	110
Deleting a Shortcut	110
Viewing Shortcuts	110
Using the Wireless LAN (h5500 only)	111
Getting Acquainted	111
Learning the Terms	112
Getting Started with the Wireless LAN	113
Powering the WLAN On or Off	113
Automatically Connecting to a Network	114
Manually Entering New Network Settings	114
Searching for Networks to Access	116
Managing Wireless Network Settings	117
Viewing or Editing a Wireless Network	117
Deleting a Wireless Network	117
Monitoring Signal Strength and Status	118
Working with Network Settings	119
Looking Up an IP Address	119
Changing TCP/IP Settings	120
Changing DNS and WINS Settings	122
Setting Up VPN Server Connections	124
Changing VPN Server Connections	125
Starting VPN Server Connections	126
Setting Up Proxy Server Settings	126
Using the Fingerprint Reader (h5500 only)	128
Learning to Enroll a Fingerprint	128
Working with Fingerprints	132
Enrolling a Fingerprint	133
Deleting a Fingerprint	136
Setting Logon Passwords	137
Setting “No password” for Logon	138
Setting “Simple 4 digit PIN” for Logon	138
Setting “Strong alphanumeric password” for Logon	139
Setting “PIN OR fingerprint” for Logon	140
Setting “PIN AND fingerprint” for Logon	141
Setting “Password OR fingerprint” for Logon	141
Setting “Password AND Fingerprint” for Logon	142
Setting “Fingerprint-only” for Logon	143
Logging On Using PIN, Passwords, and Fingerprints	144
Logging On with No Password	144
Logging On Using a 4-digit PIN	144
Logging On Using a Password	145
Logging On Using a PIN or Fingerprint	145
Logging On Using a PIN and Fingerprint	145
Logging On Using a Password or Fingerprint	146
Logging On Using a Password and Fingerprint	146
Logging On Using a Fingerprint Only	147
Setting Security Options	147
Setting the Security Level	148
Setting the Maximum Number of Attempts	149
Troubleshooting	151
Common Problems	151
ActiveSync	155
Expansion Cards	157
Bluetooth	158
Wireless LAN (h5500 only)	159
Regulatory Notices	160
Federal Communications Commission Notice	160
Modifications	161
Cables	161
Declaration of Conformity for products marked with the FCC logo—United States only	161
Canadian Notice	162
Avis Canadien	162
Japanese Notice	162
European Union Notice	163
Battery Warning	164
Equipment Warning	164
Airline Travel Notice	165
Wireless Notices	165
U.S. Regulatory Wireless Notice	165
Canadian Regulatory Wireless Notice	165
Japanese Regulatory Wireless Notice	166
Brazilian Regulatory Wireless Notice	166
Specifications	167
System Specifications	167
Physical Specifications	168