IBM RS6000 Service Guide - Page 297
Service Center Telephone Number, Customer Administration Center Telephone Number, Digital r
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Telephone Number Setup Menu 1. Service Center Telephone Number: Currently Unassigned 2. Customer Administration Center Telephone Number: Currently Unassigned 3. Digital Pager Telephone Number: Currently Unassigned 4. Customer Voice Telephone Number: Currently Unassigned 5. Customer System Telephone Number: Currently Unassigned 98. Return to Previous Menu Service Center Telephone Number is the number of the service center computer. The service center usually includes a computer that takes calls from servers with call-out capability. This computer is referred to as "the catcher." The catcher expects messages in a specific format to which Service Processor conforms. For more information about the format and catcher computers, refer to the README file in the AIX /usr/samples/syscatch directory. Contact your service provider for the correct telephone number to enter here. Until you have that number, leave this field blank. Customer Administration Center Telephone Number is the number of the System Administration Center computer (catcher) that receives problem calls from servers. Contact your system administrator for the correct telephone number to enter here. Until you have that number, leave this field blank. Digital Pager Telephone Number is the number for a pager carried by someone who will respond to problem calls from your server. Contact your administration center representative for the correct telephone number to enter here. For test purposes, enter your telephone number here. You can change it later when testing is complete. Note: Some modems, such as IBM 7857-017, are not designed for the paging function. Although they can be used for paging, they will return an error message when they do not get the expected response from another modem. Therefore, even though the paging was successful, the error message will cause the Service Processor to retry, continuing to place pager calls for the number of retries specified in the Call-Out policy Setup Menu. These retries result in redundant pages. Appendix B. Service Processor Menus B-19