Intel SS4000-E User Guide - Page 177

Troubleshooting Users Can't Access the Shared Folders. • Make sure the storage system is powered on, connected to the network, and operating properly. • If the storage system uses local authentication mode, make sure the user configuration is correct. For Microsoft Windows* or Mac OS X* users, try changing the password, as described in "Modifying Users" on page 41, and accessing the shared folder again. For Linux users, make sure the computer name or IP address is correct. If it's not, recreate the user by removing the existing user, as described in "Removing Users" on page 43, and adding it again as described in "Adding Users" on page 32. If the storage system uses Active Directory authentication mode, check the user configuration on the Active Directory server. • If the storage system uses Active Directory authentication mode, make sure the clocks of the storage system and the Active Directory server do not differ by more than five minutes. If they do, errors will occur when users try to access the shared folders. It is recommended that you configure both the storage system and the Active Directory server to set their times from a common Network Time Protocol (NTP) server. To configure this on the storage system, see "Changing the System Settings" on page 66. • Make sure the users are using the proper procedure for accessing the shared folders, as described in "Accessing Shared Folders" on page 79, including the correct name or IP address of the storage system. Microsoft Windows* and Mac OS X* users can use the storage system name only if their computer is in the same subnet as the storage system, if they added the storage system's IP address and name to their local hosts file, or if the storage system name was manually registered with a DNS server in your network. Linux users must use the IP address. Microsoft Windows* users cannot access shared folders using the Console unless their computers are on the same subnet as the storage system. If using the Console does not work, try accessing the shared folders using My Computer/Windows Explorer as described in "Using My Computer/Windows Explorer" on page 80). • Make sure the user's computer is connected to the network and can otherwise access the storage system. To check the network connection in a Microsoft Windows* environment, click Start > Run and type cmd. At the command prompt, type the following: ping IP_address where IP_address is the IP address of the storage system. If you do not see: Reply from..., the problem is with your network. Users Cannot Create Files in the Shared Folders. • Check the access rights for the user as described in "Assigning Users to Shared Folders" on page 56. The user must have read/write rights to create files in the shared folder. • There might not be enough space allocated to the shared folders. Expand the amount of available disk space as described in "Expanding the Shared Storage" on page 72. Intel® Entry Storage System SS4000-E User Guide 161