Intel SS4000-E User Guide - Page 182

Resetting the Recovery Password in the Microsoft iSCSI Initiator*, Microsoft iSCSI Initiator - secrets

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Troubleshooting 7. To return to the recovery CD menu, press Alt+F1. For information about using the recovery CD to restore data, see "Removing Protection" on page 126. Resetting the Recovery Password in the Microsoft iSCSI Initiator* The recovery password used by the recovery CD and for booting remotely is actually the Microsoft iSCSI Initiator* CHAP secret. When you protect a disk or change the recovery password using Intel® Client Backup and Recovery, the Microsoft iSCSI Initiator* configures automatically. If you forget this password, you can reset it on the storage system. However, if you do this when your system is down, that is, while you are booting from the recovery CD or booting remotely, the recovery password in your Microsoft iSCSI Initiator* does not match the recovery password on the storage system. As a result, when you recover your system disk using the recovery CD and then boot from the local disk, you cannot connect to the storage system. Likewise, when you boot remotely, you cannot recover your disks. This problem can also occur if you change the recovery password between backups using Intel® Client Backup and Recovery and then remotely boot from one of the earlier backups. In this case as well, the recovery password in the Microsoft iSCSI Initiator* does not match the recovery password on the storage system. To address this issue, you must reconfigure the Microsoft iSCSI Initiator* to use the password you specified on the storage system. If you are using the recovery CD, you must do this after you recover your system disk. If you are booting remotely, you must do this while in Network Boot Mode, before you recover your system disk, and again after you recover your disk and boot locally. To reset the recovery password in the Microsoft iSCSI Initiator*: 1. Click Start > Programs > Microsoft iSCSI Initiator > Microsoft iSCSI Initiator. 2. Click the Targets tab. 3. If more than one target displays in the Targets list, select the one that contains the name of the storage system. The Status should be Disconnected. 4. Click Log On. 5. Click Advanced. 6. Select the CHAP logon information check box. 7. In the User name text box, type your computer name in all capital letters. 8. In the Target secret text box, type the recovery password you specified on the storage system. 9. Click OK on the Advanced Settings and Log On to Target dialog boxes. The Status of the target should now be Connected. 10. Click OK on the iSCSI Initiator Properties dialog box. 166 Intel® Entry Storage System SS4000-E User Guide

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Troubleshooting
166
Intel
®
Entry Storage System SS4000-E User Guide
7.
To return to the recovery CD menu, press Alt+F1.
For information about using the recovery CD to restore data, see
“Removing
Protection” on page 126
.
Resetting the Recovery Password in the Microsoft iSCSI Initiator*
The recovery password used by the recovery CD and for booting remotely is actually the
Microsoft iSCSI Initiator* CHAP secret. When you protect a disk or change the recovery
password using Intel
®
Client Backup and Recovery, the Microsoft iSCSI Initiator*
configures automatically.
If you forget this password, you can reset it on the storage system. However, if you do this
when your system is down, that is, while you are booting from the recovery CD or booting
remotely, the recovery password in your Microsoft iSCSI Initiator* does not match the
recovery password on the storage system. As a result, when you recover your system disk
using the recovery CD and then boot from the local disk, you cannot connect to the
storage system. Likewise, when you boot remotely, you cannot recover your disks.
This problem can also occur if you change the recovery password between backups using
Intel
®
Client Backup and Recovery and then remotely boot from one of the earlier
backups. In this case as well, the recovery password in the Microsoft iSCSI Initiator* does
not match the recovery password on the storage system.
To address this issue, you must reconfigure the Microsoft iSCSI Initiator* to use the
password you specified on the storage system. If you are using the recovery CD, you must
do this after you recover your system disk. If you are booting remotely, you must do this
while in
Network Boot Mode
, before you recover your system disk, and again after you
recover your disk and boot locally.
To reset the recovery password in the Microsoft iSCSI Initiator*:
1. Click
Start
>
Programs
>
Microsoft iSCSI Initiator
>
Microsoft iSCSI Initiator
.
2.
Click the
Targets
tab.
3.
If more than one target displays in the
Targets
list, select the one that contains the
name of the storage system.
The
Status
should be
Disconnected
.
4. Click
Log On
.
5. Click
Advanced
.
6.
Select the
CHAP logon information
check box.
7.
In the
User name
text box, type your computer name in all capital letters.
8.
In the
Target secret
text box, type the recovery password you specified on the storage
system.
9. Click
OK
on the Advanced Settings and Log On to Target dialog boxes.
The
Status
of the target should now be
Connected
.
10. Click
OK
on the iSCSI Initiator Properties dialog box.