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Troubleshooting > Troubleshooting Message Checkpoints Corrective Actions Reference Page Cannot punch this paper. Did you select a paper size/type that cannot be punched? If the selected paper is not changed and [Continue] is selected, punch is released. Select the available paper. Select [Continue] to print. page 6-26 Cannot read data in ― this ID card. In registration process, the ID ― card information was not read correctly. Hold again the ID card over the ID card reading part. If the same message still appears, the ID card may not be compatible with this product. Change it to another ID card. Cannot recognize. ― Make sure your ID card has ― been registered. Cannot staple at the specified position. Have you selected a position that cannot be stapled? If the selected paper is not changed and [Continue] is selected, staple is released. Select the available paper. Select [Continue] to print. page 6-25 Cannot staple this paper.*1 Did you select a paper size/type that cannot be stapled? If the selected paper is not changed and [Continue] is selected, staple is released. Select the available paper. Select [Continue] to print. page 6-25 Cannot use ##### due ― to a failure. Call service. ― Check the document Is the top cover of the document Close the document processor ― processor. processor open? cover. Is the document processor open? Close the document processor. ― Check the paper in the - multipurpose tray. The paper size is different. Set selected size paper and select [Continue]. page 5-6 Check the toner - container. Open the main unit front cover ― and remove the toner container. Shake carefully and replace. Check waste toner - box. The waste toner box is not ― installed correctly. Set it correctly. Is the waste toner box full? Replace the waste toner box. page 10-7 Confidential - document was detected. The machine detects the ― document guard pattern. Job is canceled. Select [End]. *1 When Auto Error Clear is set to [On], processing resumes automatically after a set amount of time elapses. For details on Auto Error Clear, refer to the following: Auto Error Clear (page 8-68) 10-28

Section	Page
Preface	2
Contents	3
Overview	12
Machine Features	13
Color and Image Quality Functions	18
Basic Color Modes	18
Adjusting Image Quality and Color	19
Guides Provided with the Machine	20
About the Operation Guide (this Guide)	22
Structure of the guide	22
Conventions Used in This Guide	23
Menu Map	26
1 Legal and Safety Information	49
Notice	50
Safety Conventions in This Guide	50
Environment	51
Precautions for Use	52
Laser Safety (Europe)	53
SAFETY OF LASER BEAM (USA)	54
Safety Instructions Regarding the Disconnection of Power	55
Compliance and Conformity	55
Radio Tag Technology	56
Other precautions (for users in California, the United States)	56
Warranty (the United States and Canada)	57
Legal Restriction on Copying/Scanning	58
EN ISO 7779	58
EK1-ITB 2000	58
Wireless Connection (Mexico only)	58
Security Precautions when Using Wireless LAN (If equipped)	58
Limited Use of This Product (If equipped)	59
Legal Information	60
Energy Saving Control Function	66
Automatic 2-Sided Print Function	66
Resource Saving - Paper	66
Environmental benefits of \	66
Energy Star (ENERGY STAR®) Program	66
2 Installing and Setting up the Machine	67
Part Names (Machine Exterior)	68
Part Names (Connectors/Interior)	70
Part Names (With Optional Equipments Attached)	71
Connecting the Machine and Other Devices	72
Connecting Cables	73
Connecting LAN Cable	73
Connecting USB Cable	74
Connecting the Power Cable	74
Power On/Off	75
Power On	75
Power Off	75
Using the Operation Panel	76
Operation Panel Keys	76
Adjusting the Operation Panel Angle	77
Assigning Functions to Function Keys	78
Touch Panel	80
Home Screen	80
Display for Device Information	84
Display Setting Screen	84
Functions Key	85
Using the Screen	85
Display of Keys That Cannot Be Set	86
Original Preview	86
Entering Numbers	89
Using the Enter Key	90
Using the Quick No. Search Key	90
Help Screen	91
Accessibility Functions (Magnifying the View)	92
Login/Logout	93
Login	93
Logout	94
Default Settings of the Machine	95
Setting Date and Time	95
Network Setup	96
Configuring the Wired Network	96
Configuring the Wireless Network	98
Setting Wi-Fi Direct	102
Configuring NFC	104
Energy Saver Function	105
Low Power Mode	105
Sleep	105
Auto Sleep	106
Sleep Rules (models for Europe)	106
Sleep Level (Energy Saver) (models except for Europe)	106
Energy Saver Recovery Level	106
Weekly Timer Settings	106
Power Off Timer (models for Europe)	107
Quick Setup Wizard	108
Installing Software	110
Software on DVD (Windows)	110
Installing Software in Windows	111
Uninstalling the Software	117
Installing Software in Mac Computer	118
Setting TWAIN Driver	120
Setting WIA Driver	122
Checking the Counter	123
Additional Preparations for the Administrator	124
Sending Documents to a PC	124
Strengthening the Security	124
Command Center RX	126
Accessing Command Center RX	127
Changing Security Settings	128
Changing Device Information	129
E-mail Settings	130
Registering Destinations	134
Creating a New Custom Box	135
Printing a document stored in a Custom Box	136
Transferring Data from Our Other Products	138
Migrating the Address Book	138
3 Preparation before Use	144
Loading Paper	145
Precaution for Loading Paper	145
Selecting the Paper Feeder Units	146
Loading in the Cassettes	147
Loading in the Large Capacity Feeder	150
Precautions for Outputting Paper	154
Paper Stopper	154
Envelope Stack Guide	154
Stack Level Adjuster	155
Preparation for Sending a Document to a Shared Folder in a PC	156
Making a note of the computer name and full computer name	156
Making a note of the user name and domain name	157
Creating a Shared Folder, Making a Note of a Shared Folder	158
Configuring Windows Firewall	161
Registering Destinations in the Address Book	166
Adding a Destination (Address Book)	166
Adding a Destination on One Touch Key (One Touch Key)	173
4 Printing from PC	175
Printer Driver Properties Screen	176
Displaying the Printer Driver Help	177
Changing the Default Printer Driver Settings (Windows 8.1)	177
Printing from PC	178
Printing on Standard Sized Paper	178
Printing on Non-standard Sized Paper	180
Canceling Printing from a Computer	183
Printing from the Handheld Device	184
Printing by AirPrint	184
Printing by Google Cloud Print	184
Printing by Mopria	184
Printing with Wi-Fi Direct	184
Printing with NFC	185
Printing Data Saved in the Printer	186
Specifying the Job Box from a Computer and Storing the Job	186
Printing Documents from Private Print Box	187
Deleting the Documents Stored in the Private Print Box	187
Printing Document from Stored Job Box	188
Deleting the Documents Stored in the Stored Job Box	188
Printing Document from Quick Copy Box	189
Deleting the Documents Stored in the Quick Copy Box	189
Printing Document from Proof and Hold Box	190
Deleting the Documents Stored in the Proof and Hold Box	190
Monitoring the Printer Status (Status Monitor)	191
Accessing the Status Monitor	191
Exiting the Status Monitor	191
Quick View State	191
Printing Progress Tab	192
Paper Tray Status Tab	192
Toner Status Tab	192
Alert Tab	193
Status Monitor Context Menu	193
Status Monitor Notification Settings	194
5 Operation on the Machine	195
Loading Originals	196
Placing Originals on the Platen	196
Loading Originals in the Document Processor	197
Loading Paper in the Multipurpose Tray	200
Program	203
Registering Programs	204
Recalling Programs	204
Editing Programs	205
Deleting Programs	205
Application	206
Installing Applications	206
Activating Applications	207
Deactivating Applications	208
Uninstalling Applications	208
Registering Shortcuts (Copy, Send, and Document Box Settings)	209
Adding Shortcuts	209
Editing Shortcuts	210
Deleting Shortcuts	210
Copying	211
Basic Operation	211
Proof Copy	213
Interrupt Copy	214
Canceling Jobs	214
Frequently-Used Sending Method	215
Sending Document via E-mail	216
Configuring Settings before Sending	216
Sending Scanned Document via E-mail	216
Sending Document to Desired Shared Folder on a Computer (Scan to PC)	217
Configuring Settings before Sending	217
Sending Document to Desired Shared Folder on a Computer	217
Sending Document to Folder on an FTP Server (Scan to FTP)	220
Configuring Settings before Sending	220
Sending Document to Folder on an FTP Server	220
Scanning using TWAIN or WIA	222
Configuring Settings before Sending	222
Scanning Document Using Application	222
Scanning Document stored in a Custom Box	223
Configuring Settings before Sending	223
Scanning Document Stored in a Box	223
Useful Sending Method	224
WSD Scan	225
Installing the Driver	225
Executing WSD scan	226
DSM Scan	228
Configuring Settings before Sending	228
Executing DSM Scan	228
Scanning with File Management Utility	230
Configuring Settings before Sending	230
Using FMU Connection to Scan an Original	230
Sending to Different Types of Destinations (Multi Sending)	231
Send to Me (E-mail)	232
Configuring Settings before Sending	232
Sending a Document to the Mail Address of the Logged In User	232
Canceling Sending Jobs	233
Handling Destination	234
Specifying Destination	234
Choosing from the Address Book	234
Choosing from the One Touch Key	236
Choosing from the Speed Dial	236
Checking and Editing Destinations	237
Confirmation Screen of Destinations	238
Recall	239
How to use the FAX Function	240
Using Document Boxes	241
What is Custom Box?	241
What is Job Box?	241
What is Removable Memory Box?	242
Fax Box	242
Basic Operation for Document Box	242
Creating a New Custom Box	246
Editing Custom Box	247
Deleting Custom Box	248
Storing Documents to a Custom Box	248
Printing Documents in Custom Box	249
Saving Scanned Documents to a Custom Box	250
Sending Documents in Custom Box	251
Sending Documents in Custom Box to E-mail Address of Logged In User.	252
Moving Documents in Custom Box	252
Copying Documents in Custom Box into Other Boxes	253
Copying Documents in Custom Box to Removable Memory	253
Joining Documents in Custom Box	254
Deleting Documents in Custom Box	255
Job Box	256
Outputting Repeat Copy Jobs	256
Form for Form Overlay	256
Operating using Removable USB Memory	258
Printing Documents Stored in Removable USB Memory	258
Saving Documents to USB Memory (Scan to USB)	260
Check the USB Memory Information	261
Removing USB Memory	261
Using the Internet Browser	262
Launching and Exiting the Browser	262
Using the Browser Screen	263
Manual Staple	264
6 Using Various Functions	266
Functions Available on the Machine	267
About Functions Available on the Machine	267
How to Select Functions	267
Copy	267
Send	270
Custom Box (Store File, Printing, Send)	273
Removable Memory (Store File, Printing Documents)	279
Functions	282
Original Size	283
Paper Selection	284
Mixed Size Originals	285
Original Orientation	288
Collate/Offset	289
Staple/Punch	290
Paper Output	293
Density	294
Original Image	294
EcoPrint	295
Color Selection	295
Sharpness	296
Contrast	296
Background Density Adj. (Background Density Adjustment)	297
Prevent Bleed-thru	297
Zoom	298
Combine	301
Margin/Centering, Margin, Centering	303
Border Erase	304
Booklet	306
Duplex	309
Cover	312
Form Overlay	313
Erase Shadowed Areas	314
Page #	314
Insert Sheets/Chapters	316
Memo Page	317
Image Repeat	319
Text Stamp	320
Bates Stamp	323
Continuous Scan	326
Auto Image Rotation	326
Negative Image	327
Mirror Image	327
Job Finish Notice	327
File Name Entry	328
Priority Override	328
Repeat Copy	329
DP Read Action	330
Skip Blank Page	330
2-sided/Book Original, Book Original	331
Sending Size	332
File Format	333
File Separation	338
Scan Resolution	338
E-mail Subject/Body	339
Send and Print	339
Send and Store	339
FTP Encrypted TX	340
File Size Confirmation	340
Delete after Printed	340
Delete after Transmitted	340
Storing Size	341
Long Original	341
Encrypted PDF Password	342
JPEG/TIFF Print	342
XPS Fit to Page	342
7 Status/Job Cancel	343
Checking Job Status	344
Details of the Status Screens	345
Checking Detailed Information of Jobs	350
Checking Job History	351
Checking the Detailed Information of Histories	352
Sending the Log History	352
Job Operation	353
Pause and Resumption of Jobs	353
Canceling of Jobs	353
Priority Override for Waiting Jobs	353
Reordering Print Jobs	354
Device/Communication	355
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)	356
8 Setup and Registration (System Menu)	357
System Menu	358
Operation Method	358
System Menu Settings	360
Counter	363
Cassette/MP Tray Settings	363
Common Settings	366
Home	387
Copy	388
Send	389
Document Box/Removable Memory	394
FAX	395
Printer	395
Report	398
System/Network	403
Edit Destination	423
User Login/Job Accounting	424
User Property	424
Date/Timer/Energy Saver	424
Adjustment/Maintenance	428
Internet	430
Application	430
9 User Authentication and Accounting (User Login, Job Accounting)	431
Overview of User Login Administration	432
Managing the Job Account from PC	432
Managing the Users to Use TWAIN for Scanning	432
Managing the Users to Use WIA for Scanning	432
Managing the Users to Send Faxes from a PC	432
Enabling User Login Administration	433
Setting User Login Administration	435
Authentication Security	435
Adding a User (Local User List)	438
Changing User Properties	441
User Login Administration for Printing	444
Managing the Users to Scan Using TWAIN	445
Managing the Users to Scan Using WIA	446
Managing the Users that Send Faxes from a PC	447
Local Authorization	448
Group Authorization Settings	449
Guest Authorization Set.	452
Obtain NW User Property	455
Simple Login Settings	457
ID Card Settings	460
PIN Code Authorization	461
Using User Login Administration	462
Login/Logout	462
Overview of Job Accounting	463
To Manage the Number of Sheets Used on Jobs Printed from a PC	463
Managing the Scan Job Account by Using TWAIN	463
Managing the Scan Job Account by Using WIA	463
Managing the FAX Job Transmitted from a PC	463
Enabling Job Accounting	464
Job Accounting Access	465
Job Accounting (Local)	466
Adding an Account	466
Restricting the Use of the Machine	467
Editing an Account	468
Deleting an Account	469
Job Accounting for Printing	470
Job Accounting for Scan Using TWAIN	471
Job Accounting for Scan Using WIA	472
Job Accounting for the FAX Transmitted from a Computer	473
Configuring Job Accounting	474
Default Setting	474
Counting the Number of Pages Printed	476
Print Accounting Report	478
Using Job Accounting	479
Login/Logout	479
Apply Limit	480
Copy/Printer Count	481
Unknown User Settings	482
Unknown ID Job	482
Registering Information for a User whose ID is Unknown	483
10 Troubleshooting	484
Regular Maintenance	485
Cleaning	485
Cleaning Glass Platen	485
Cleaning inside of the Document Processor	485
Cleaning Slit Glass	486
Toner Container Replacement	487
Replace the Waste Toner Box	490
Loading Paper	492
Replacing Staples (1,000-Sheet Finisher)	493
Replacing Staples (3,000-Sheet Finisher)	494
Disposing of the Punch Waste	496
Troubleshooting	499
Solving Malfunctions	499
Machine Operation Trouble	499
Printed Image Trouble	503
Remote Operation	506
Responding to Messages	508
Adjustment/Maintenance	524
Overview of Adjustment/Maintenance	524
Tone Curve Adjustment	524
Drum Refresh 1	525
Drum Refresh 2	526
Clearing Paper Jams	527
Jam Location Indicators	527
Remove any jammed paper in Cassette 1	528
Remove any jammed paper in Cassette 2	530
Remove any jammed paper in Cassette 3 (500-sheet×2)	532
Remove any jammed paper in Cassette 3 (1,500-sheet×2)	534
Remove any jammed paper in Cassette 4 (500-sheet×2)	535
Remove any jammed paper in Cassette 4 (1,500-sheet×2)	537
Remove any jammed paper in the Multipurpose Tray	540
Remove any jammed paper in Duplex Unit	541
Remove any jammed paper in Inner Tray / Fixing Unit	543
Remove any jammed paper in Right Cover 2	545
Remove any jammed paper in Right Cover 3 (500-sheet×2/1,500-sheet×2)	546
Remove any jammed paper in the Bridge Unit	547
Remove any jammed paper in the Mailbox	548
Remove any jammed paper in the Document Processor (DP-7100)	549
Remove any jammed paper in the Document Processor (DP-7120)	551
Remove any jammed paper in the Document Processor (DP-7110)	553
Remove any jammed paper in the 1,000-Sheet Finisher	555
Remove any jammed paper in the 3,000-Sheet Finisher (Inner)	558
Remove any jammed paper in the 3,000-Sheet Finisher (Tray A)	559
Remove any jammed paper in the 3,000-Sheet Finisher (Tray B)	563
Clearing a Staple Jam	566
Clearing a Staple Jam of the 1,000-Sheet Finisher	566
Clearing a Staple Jam of the 3,000-Sheet Finisher	569
11 Appendix	572
Optional Equipment	573
Overview of Optional Equipment	573
Optional Applications	578
Starting Application Use	578
Checking Details of Application	579
Character Entry Method	580
Entry Screens	580
Entering Characters	582
Paper	583
Basic Paper Specifications	583
Choosing the Appropriate Paper	584
Special Paper	586
Specifications	590
Machine	590
Copy Functions	592
Printer Functions	593
Scanner Functions	593
Document Processor	594
Paper Feeder (500-sheet×2)	594
Large Capacity Feeder (1,500-sheet×2)	595
1,000-Sheet Finisher	595
3,000-Sheet Finisher	596
Punch Unit (For 1,000-Sheet/3,000-Sheet Finisher)	596
Mailbox (For 3,000-Sheet Finisher)	597
Glossary	598

Match case Limit results 1 per page

10-28

Troubleshooting > Troubleshooting

Cannot punch this

paper.

Did you select a paper size/type

that cannot be punched?

If the selected paper is not

changed and [

Continue

] is

selected, punch is released.

Select the available paper.

Select [

Continue

] to print.

page 6-26

Cannot read data in

this ID card.

―

In registration process, the ID

card information was not read

correctly. Hold again the ID card

over the ID card reading part.

If the same message still

appears, the ID card may not be

compatible with this product.

Change it to another ID card.

―

Cannot recognize.

―

Make sure your ID card has

been registered.

―

Cannot staple at the

specified position.

Have you selected a position

that cannot be stapled?

If the selected paper is not

changed and [

Continue

] is

selected, staple is released.

Select the available paper.

Select [

Continue

] to print.

page 6-25

Cannot staple this

paper.

Did you select a paper size/type

that cannot be stapled?

If the selected paper is not

changed and [

Continue

] is

selected, staple is released.

Select the available paper.

Select [

Continue

] to print.

page 6-25

Cannot use ##### due

to a failure.

―

Call service.

―

Check the document

processor.

Is the top cover of the document

processor open?

Close the document processor

cover.

―

Is the document processor

open?

Close the document processor.

―

Check the paper in the

multipurpose tray.

—

The paper size is different. Set

selected size paper and select

[

Continue

page 5-6

Check the toner

container.

—

Open the main unit front cover

and remove the toner container.

Shake carefully and replace.

―

Check waste toner

box.

—

The waste toner box is not

installed correctly. Set it

correctly.

―

Is the waste toner box full?

Replace the waste toner box.

page 10-7

Confidential

document was

detected.

—

The machine detects the

document guard pattern. Job is

canceled. Select [

End

―

When Auto Error Clear is set to [

], processing resumes automatically after a set amount of time

elapses. For details on Auto Error Clear, refer to the following:

Auto Error Clear

(page 8-68)

Message

Checkpoints

Corrective Actions

Reference

Page