Panasonic VB42050 VB42050 User Guide
Panasonic VB42050 - DBS 824 PORT SYS OP Manual
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- Panasonic VB42050 | VB42050 User Guide - Page 1
Panasonic DaBS 824 Section 700 Feature Operation (Applies to CPC-S Version 3.0 and CPC-M Version 3.2) Doc. No. 550X03601A Version 3.0/3.2 Issued April 2000 - Panasonic VB42050 | VB42050 User Guide - Page 2
service information by anyone else could result in serious injury or death. FCC Warning This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instruction manual case the user at his the Panasonic Telecommunication Systems Company - Panasonic VB42050 | VB42050 User Guide - Page 3
iii - Panasonic VB42050 | VB42050 User Guide - Page 4
Contents About This Manual ix List of Features xi Chapter 1. System Features 1-1 Account Codes 1-3 Non-Verified Account Codes 1-3 Failure Transfer 1-29 Remote Maintenance 1-31 Remote Programming Mode 1-31 Station Class of Service 1-33 Station Hunting 1-34 Station Message Detail Recording - Panasonic VB42050 | VB42050 User Guide - Page 5
1-45 VAU Port Assignment 1-45 Walking TRS Class of Service 1-46 Chapter 2. Attendant Features 2-1 Attendant Assignment of Speed 2-17 System Time and Date Control 2-18 Traffic Measurement 2-20 Walking COS Confirmation 2-22 Chapter 3. Key Telephone Features 3-1 Key Phone 3-3 Absence - Panasonic VB42050 | VB42050 User Guide - Page 6
Prime Line Preference 3-70 Private Line 3-71 Reminder Call 3-72 Ringing Line Preference 3-73 Saved Number Redial 3-74 Speed Dialing 3-75 System Speed Dial 3-78 Speed Dial Linking 3-80 Station Lockout 3-81 Trunk-to-Trunk Transfer 3-82 Chapter 4. DSLT Features 4-1 DSLT 4-3 Absence Message - Panasonic VB42050 | VB42050 User Guide - Page 7
Dialing 4-29 Pooled Trunk Access 4-29 Reminder Call 4-30 Saved Number Redial 4-31 Speed Dialing 4-32 Personal Speed Dialing 4-32 System Speed Dial 4-33 Chapter 5. SLT Features 5-1 Absence Message 5-3 Auto Redial 5-5 Auto-Repeat Dial 5-5 Busy Override 5-6 Call Forwarding 5-7 Call Hold - Panasonic VB42050 | VB42050 User Guide - Page 8
Personal Speed Dial 5-30 System Speed Dial 5-31 Appendix A: 2.0 Feature Update A-1 Contents A-1 44-Series Phone Support A-2 Added Features A-3 to Toll Restriction Service A-22 Key Telephone Installation Notes A-23 Desi Strip Cover A-23 Key Telephone Wall Mounting Instructions A-23 Appendix - Panasonic VB42050 | VB42050 User Guide - Page 9
viii DBS 824-3.0/3.2-700 Revised April 2000 - Panasonic VB42050 | VB42050 User Guide - Page 10
are noted within each feature description. If you are using this manual for a single DBS 824 system, make note of its software version in the following table. This for monitoring and programming extensions. Key Telephone Features are available to DBS key phones. DBS key phones are proprietary digital - Panasonic VB42050 | VB42050 User Guide - Page 11
instructed to do so. The purpose of this manual is to provide an overview of feature operation and requirements. Where applicable, the following types of information are provided for each feature. Types of information Description Operation Hardware Requirements Related Programming Considerations - Panasonic VB42050 | VB42050 User Guide - Page 12
About This Manual List List of Features The following tables list the features available with the DBS 824. System Features Attendant Features Extension Features Topic Page xii xiii xiv Revised April 2000 DBS 824-3.0/3.2-700 xi - Panasonic VB42050 | VB42050 User Guide - Page 13
Forward ID Code for Voice Mail Centrex/PBX Compatibility Direct Inward System Access (DISA) Direct Trunk Access Distinctive Ringing Door Box DP Internal Source Night Service (2 Modes) Off-Premises Extension Paging Power Failure Transfer Remote Maintenance Station Class of Service Station Hunting: - Panasonic VB42050 | VB42050 User Guide - Page 14
Manual List Feature Trunk Queuing Universal Night Answer Voice Mail Ringing VAU (Voice Announce Unit) VAU Port Assignment Walking TRS Class of Service x One-Touch VM Transfer x Station Lockout Code Assignment x System Time and Date Control x Traffic Measurement x Walking COS Confirmation - Panasonic VB42050 | VB42050 User Guide - Page 15
Features Feature Absence Message Auto-Repeat Dial Auto Redial Busy Override Call Coverage Groups Call Duration Display Call Forwarding Call Hold: Exclusive and System Call Park Call Pickup: Direct and Group Call Transfer: Blind and Screened Call Waiting Call Waiting/OHVA Text Reply Camp-on CO Line - Panasonic VB42050 | VB42050 User Guide - Page 16
About This Manual List Feature ML/MCO Separation Meet-Me Prime Line Preference Private Line Reminder Call Ringing Line Preference Saved Number Redial Speed Dial Linking Speed Dialing: System and Personal Speed Dialing Add-On Mode (Expanded Range) Station Lockout Trunk-to-Trunk Transfer CPC-S x - Panasonic VB42050 | VB42050 User Guide - Page 17
List of Features xvi DBS 824-3.0/3.2-700 Revised April 2000 - Panasonic VB42050 | VB42050 User Guide - Page 18
Backup Call Forward ID Code for Voice Mail Caller ID Direct Inward System Access (DISA) Direct Trunk Access Distinctive Ringing Door Box DP to Music-on-Hold Night Service Off-Premises Extension Paging Power Failure Transfer Remote Maintenance Station Class of Service Station Hunting Station Message - Panasonic VB42050 | VB42050 User Guide - Page 19
Topic Trunk Name Assignment Trunk Queuing Universal Night Answer Voice Mail Ringing VAU VAU Port Assignment Walking TRS Class of Service Page 1-41 1-42 1-43 1-44 1-45 1-45 1-46 1-2 DBS 824-3.0/3.2-700 Revised April 2000 - Panasonic VB42050 | VB42050 User Guide - Page 20
System be forced or voluntary, depending on extension programming. With voluntary account codes, the user is not forced to enter an account code call, the user enters the account code during the call. To enter an Account Code before dialing: 1. Press the ON/OFF key. • The phone issues intercom dial - Panasonic VB42050 | VB42050 User Guide - Page 21
SMDR printer or external call accounting system is required to collect account code records. Related Programming • FF3 (Extension): Forced Account Codes calls without the user first entering a valid Account Code. After a valid Account Code is entered, the Toll Restriction Service (TRS) type - Panasonic VB42050 | VB42050 User Guide - Page 22
key or dial a trunk access code. The phone issues outside dial tone. 6. Dial the telephone number. The Verified Account Code TRS type remains in effect until the call is completed. Related Programming • FF1 (System): Verified Forced Account Codes • FF1 (System): Toll Restriction for Verified Forced - Panasonic VB42050 | VB42050 User Guide - Page 23
. Sending an answer signal provides quicker response time between the DBS 824 and the voice mail system. The following programming can be performed from an attendant phone or any other phone that has entered the programming access code. To assign an answer signal code: 1. Press the ON/OFF key. • The - Panasonic VB42050 | VB42050 User Guide - Page 24
automatically. The DBS 824 can also be programmed to go into night mode automatically (see "Night Service," page 1-25). If only one of minutes delay after the automatic mode is activated before manually changing the mode. Otherwise the system will immediately revert back to the automatic mode.) If - Panasonic VB42050 | VB42050 User Guide - Page 25
Auto Set Relocation System Features • When one auto mode is turned on, the users want to trade work areas. For example, if Extensions "A" and "B" are going to switch office locations, Auto Set Relocation enables them to switch telephone settings without re-programming. Operation Before a phone - Panasonic VB42050 | VB42050 User Guide - Page 26
System Features • Extension 300 is placed out of service. Auto Set Relocation To Reactivate Extension 300: 1. Unplug the extension cable from 300. 2. Reconnect the cable. Extension 300 assumes all extension features, TRS, and LCR settings that were initially assigned to 200. Related Programming • - Panasonic VB42050 | VB42050 User Guide - Page 27
of idle telephones. If a call is made to an extension receiving Background Music, the music stops and the phone rings. Background Music is also interrupted when the phone goes offhook. The system can also provide music-on-hold using the Background Music source or a separate music source. If Music-on - Panasonic VB42050 | VB42050 User Guide - Page 28
the CPC-M card. See Installation (Section 300) for instructions. • The input impedance for the music source is 10k ohms. • The maximum input level is 10 dB. Battery Alarm (CPC-S and CPC-M) Description The DBS 824 will display "BATTERY ALARM" on the attendant phone when the system reverts to battery - Panasonic VB42050 | VB42050 User Guide - Page 29
ID Code for Voice Mail allows users to call forward to a thirdparty voice mail system. The ID Code sends the digits that are required by the voice mail to identify the DBS 824 extension and allow it to retrieve messages. ID Codes can be set from any key phone - Panasonic VB42050 | VB42050 User Guide - Page 30
is also assigned to 300. Caller ID (CPC-S and CPC-M) Description The DBS 824 supports Caller ID (CID), a service offered by local central offices, sends calling number information from the local CO to the DBS 824. Users who have display telephones can see CID information as incoming calls ring at - Panasonic VB42050 | VB42050 User Guide - Page 31
line. The DBS 824 also supports transmission of a flash signal over the centrex or PBX link. Related Programming • FF1 (System): PBX Access Code(s) • FF2 System Access (DISA) (CPC-S and CPC-M) Description Direct Inward System Access (DISA) gives off-site users dial-in access to the DBS 824. Users - Panasonic VB42050 | VB42050 User Guide - Page 32
default). One of the two outgoing codes must be entered before the user dials an outgoing call. Operation To make a DISA call to an number. Related Programming • FF1 (System): Direct Inward System Access (DISA) Call ID Code • FF1 (System): DISA Outbound Call ID Code 1 • FF1 (System): DISA - Panasonic VB42050 | VB42050 User Guide - Page 33
is used.. VR1 (also labeled MOH) controls the ringing volume of DISA calls to extensions when the 2-circuit MFRU VB-42431 circuit card is used. See the DBS 824 Installation Manual (Section 300) for more information. Considerations • DISA can be used to access extensions as well as outside numbers - Panasonic VB42050 | VB42050 User Guide - Page 34
System Features Direct Trunk Access Direct Trunk Access (CPC-S and CPC-M) Description Extensions can access a specific trunk for outgoing calls. Extensions can also use Direct Trunk Access to test trunks or to access data trunks. Operation 1. Press the ON/OFF key: • The phone allows users to - Panasonic VB42050 | VB42050 User Guide - Page 35
from the office door. The door opener enables a user to unlock the door using a telephone. Door openers are not sold by Panasonic; they can be purchased separately from an electronics dealer. The Door Box is installed through the Door Box Adapter (VB-43711) connected to a digital port. Operation To - Panasonic VB42050 | VB42050 User Guide - Page 36
• FF4 (Ringing and Hunt Groups): Ringing Assignments (all) • FF1 (System Programming): Door Phone Assignments (All) Hardware Requirements • The Door Box feature requires a Door Box Adaptor (VB-43711), Door Box (Door Phone) (VA-43705), and door opener. The door opener can be purchased from - Panasonic VB42050 | VB42050 User Guide - Page 37
using a DP trunk, the user can switch to DTMF signaling to communicate with the voice mail system. DTMF tones can be sent either during the call or while the call is being dialed. Operation To switch from dial pulse to DTMF dialing, press "*" or "#." Related Programming • FF2 (Trunk): DTMF/Pulse - Panasonic VB42050 | VB42050 User Guide - Page 38
System Features Hunting Priority for VAUs Hunting Priority for VAUs (CPC-S and CPC-M) Description This feature allows transfer back into the hunt group are placed at the top of the queue. VAU Related Programming • FF3 (Extension): VAU Port Assignment Revised April 2000 DBS 824-3.0/3.2-700 1-21 - Panasonic VB42050 | VB42050 User Guide - Page 39
a hunt group before hunting to the next idle group member. Related Programming • FF1 (System): Call Forward--No Answer Timer • FF1 (System): Central Office Delayed Ring Timer • FF1 (System): Extension Delayed Ring Timer • FF1 (System): Hunt Group No Answer Timer 1-22 DBS 824-3.0/3.2-700 Revised - Panasonic VB42050 | VB42050 User Guide - Page 40
selects the least expensive route available for toll calls. LCR is accessed by dialing "9" before placing a call. Related Programming Primary Program Areas: • FF1 (System): Least Cost Routing (LCR) Access • FF3 (Extension): Forced Least Cost Routing • FF8 (LCR): Time Priority RouteTables • FF8 - Panasonic VB42050 | VB42050 User Guide - Page 41
on-hold connects to CN8. See Installation (Section 300) for instructions. • The input impedance for the Panasonic Communications & Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license. Related Programming • FF1 (System - Panasonic VB42050 | VB42050 User Guide - Page 42
Service Night Service (CPC-S and CPC-M) Description The Attendant can switch the system between Day and two Night Modes for answering outside calls. It is also possible to program the system a Night Mode: 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. - Panasonic VB42050 | VB42050 User Guide - Page 43
Programming • FF1 (System): Extension Class of Service Setting • FF1 (System): Ring Patterns for UNA Terminals (M, C, & B) • FF3 (Extension): Extension Class of Service Night 2 modes can be assigned to FF keys on an attendant phone. The attendant can switch between Day, Night and Night 2 modes simply - Panasonic VB42050 | VB42050 User Guide - Page 44
on how far they are from the main cabinet. For specifications, see Installation (Section 300). Operation Feature operation for OPX extensions is the same as for local SLTs connected to the DBS 824. Related Programming • FF3 (Extension): Terminal Type Hardware Requirements • One OPX Adaptor - Panasonic VB42050 | VB42050 User Guide - Page 45
temporarily away from an extension, give instructions to an entire group, or communicate with several people at once. If an external paging system is connected to your system, pages can also be sent through its speakers. The Paging feature can also be programmed to time out after sixty seconds - Panasonic VB42050 | VB42050 User Guide - Page 46
group. • A maximum of eight Paging Groups can be assigned to a system. • Additional pages cannot be sent when someone is paging group 00. In Power Failure Transfer (CPC-S and CPC-M) Description This feature provides telephone service to a limited number of SLTs during a power failure. The SLTs are - Panasonic VB42050 | VB42050 User Guide - Page 47
Power Failure Transfer System Features • A Single Line Telephone Adapter (VB-40709) is required to provide analog ports against power outages, backup batteries can be installed in the DBS 824. Backup batteries provide full telephone service and system features to all DBS 824 extensions for a - Panasonic VB42050 | VB42050 User Guide - Page 48
System Features Remote Maintenance Remote Maintenance (CPC-S and CPC-M) Description The DBS 824 can be programmed from a remote terminal or from a remote PC by connecting via modems to the Maintenance port on the Serial Interface Unit (SIU). The Remote Programming Mode may also be used locally - Panasonic VB42050 | VB42050 User Guide - Page 49
Commands Use the following commands to navigate terminal programming: Command ~01 ~02 ~03 ~04 ~05 ~06 ~07 ~08 ~09 ~10 ~B ~b ~F ~f ~R Ctrl-Z Description Access System parameters Access Trunk parameters Access Extension parameters Access Ring assignments Access FF-key assignments Access Name - Panasonic VB42050 | VB42050 User Guide - Page 50
(2) SLT Transfer (8) Call Forwarding--External Note: This item controls external call forwarding for internal calls. Related Programming • FF1 (System): Extension Class Of Service Setting • FF3 (Extension): Extension Class of Service Assignment Revised April 2000 DBS 824-3.0/3.2-700 1-33 - Panasonic VB42050 | VB42050 User Guide - Page 51
Hunting System Features Station Hunting (CPC-S and CPC-M) Station hunting allows calls to be automatically transferred among a preselected group of phones. When call is transferred to the transfer extension. Related Programming • FF4 (Ringing and Hunt Groups): Hunt Group Type 1-34 - Panasonic VB42050 | VB42050 User Guide - Page 52
2 Ring Assignments for Hunt Groups • FF4 (Ringing and Hunt Groups): Ringing Assignments (all) • FF1 (System): Hunt Group No Answer Timer Considerations • Up to 4 Station Hunt Groups can be programmed; a single Hunt Group can contain up to 16 extensions, plus a pilot extension number. • The transfer - Panasonic VB42050 | VB42050 User Guide - Page 53
Station Hunting System Features • A call arriving at the the pilot number of a hunt group will hunt to a member that has call forwarding set, unless call forwarding is set - Panasonic VB42050 | VB42050 User Guide - Page 54
-M) Description Station Message Detail Recording (SMDR) provides detailed call records of outgoing calls . SMDR records can be output to a printer or an external call accounting system. Figure 1-2 shows the SMDR format for the CPC-S and CPC-M. Figure 1-2. SMDR Format CPC-S and CPC - Panasonic VB42050 | VB42050 User Guide - Page 55
(SMDR) Report Hardware Requirements • A printer or external call accounting system is required to output SMDR data. Toll Restriction (CPC-S and Toll Restriction feature. This minimizes non-business related calls and reduces phone bills by only allowing long distance calls over designated lines. - Panasonic VB42050 | VB42050 User Guide - Page 56
System Features Toll Restriction 2 Local calls allowed 1-800 calls allowed Inbound trunk calls can be answered and transferred from a Type 2 phone Office Code Table For TRS Types 3-6" found in Chapter 8 of Programming (Section 400). Four area codes can be associated with special area code - Panasonic VB42050 | VB42050 User Guide - Page 57
Considerations • The dialing restrictions included in this feature help prevent unauthorized outgoing calls. It is possible, however, to program your system to allow System Speed Dialing to override Toll Restrictions. Trunk Groups (CPC-S and CPC-M) Description Trunks can be placed in trunk groups - Panasonic VB42050 | VB42050 User Guide - Page 58
System Features Trunk Name Assignment • Trunks can appear in more than one trunk on the second line of the display. Related Programming • FF6 (Name and Message): Trunk Name Assignment Considerations • Trunk names can be assigned with a DSS or an attendant phone. • If a text name is assigned to - Panasonic VB42050 | VB42050 User Guide - Page 59
line is automatically accessed. • The phone issues dial tone. • "CO TALK #XX" (where "XX" is the line number) appears on the display. Related Programming • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of Service Assignment 1-42 DBS 824-3.0/3.2-700 Revised - Panasonic VB42050 | VB42050 User Guide - Page 60
(UNA) incoming calls can be indicated on an external speaker system.With the CPC-M, calls can alternatively be indicated on an extension, provided the extension's Class of Service allows UNA answer. Operation To answer a UNA call: 1. Pick up the handset. The phone issues intercom dial tone. 2. Dial - Panasonic VB42050 | VB42050 User Guide - Page 61
Voice Mail Ringing System Features Related Programming • FF1 (System): Extension Class of Service Setting • FF1 (System): Ring Patterns for UNA Terminals (M, C, & B) • FF3 (Extension): Extension Class of Service Assignment • FF4 (Ringing and Hunt Groups): CO Day Ring Assignment • FF4 (Ringing and - Panasonic VB42050 | VB42050 User Guide - Page 62
can be used to provide a variety of other services to callers, such as a menu of dialing options or transfer to an answering machine. VAU Port Assignment (CPC-S and CPC-M) Operation A digital port can be assigned as a VAU through system programming. The following call types are routed to the first - Panasonic VB42050 | VB42050 User Guide - Page 63
Walking TRS Class of Service System Features Walking TRS Class of Service (CPC-S and CPC-M) Description Walking TRS Class of Service allows an extension user to "carry" his or her toll restrictions to another phone. Before the Walking TRS Class of Service feature can be used, a Walking Class of - Panasonic VB42050 | VB42050 User Guide - Page 64
System Features Walking TRS Class of Service 3. Enter your extension number. 4. Enter your Walking Class of Service code. 5. Press "#." 6. Enter a trunk access code (88XX, 9, 81-86). The phone issues outside dial tone. 7. Dial the telephone number. The Walking Class of Service remains in effect - Panasonic VB42050 | VB42050 User Guide - Page 65
Walking TRS Class of Service System Features • If an extension is locked out, the Walking Class of Service feature will override the lockout. • LCR and TRS dialing privileges follow the Walking Class of Service. 1-48 DBS 824-3.0/3.2-700 Revised April 2000 - Panasonic VB42050 | VB42050 User Guide - Page 66
phone. In addition to functioning as a central answering point, an attendant phone also has special capabilities for monitoring and programming other phones Bank Hold One-Touch VM Transfer Station Lockout Code Assignment System Time and Date Control Traffic Measurement Walking COS Confirmation Page - Panasonic VB42050 | VB42050 User Guide - Page 67
2-2 DBS 824-3.0/3.2-700 Revised April 2000 - Panasonic VB42050 | VB42050 User Guide - Page 68
assign system speed dialing numbers. System speed dialing numbers are shared by all DBS 824 extensions. Operation 1. Press the ON/OFF key. • The phone issues erases any previously stored data. • To delete a System Speed Dial number, perform the programming steps, but do not enter a number before - Panasonic VB42050 | VB42050 User Guide - Page 69
Features • Names for System Speed Dialing can also be stored using a DSS console connected to the attendant phone. Attendant Busy Override ( cannot break into an extension that has "Busy Overridden" turned off.) System programming determines whether the override is preceded by an alert tone. By - Panasonic VB42050 | VB42050 User Guide - Page 70
's Park Number. The parked call can then be retrieved from any extension by dialing the Park Number. The attendant phone is equipped with ten outside line Park Numbers (00-09). Programming a Call Park key into an FF key on a telephone or a DSS console makes one-touch Call Park possible. Operation - Panasonic VB42050 | VB42050 User Guide - Page 71
of Absence Messages, Attendant Features Related Programming • FF1 (System): Attendant Park Hold Recall Timer Considerations cancel an Absence Message, Call Forwarding, or DND: 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press the CONF key. 3. - Panasonic VB42050 | VB42050 User Guide - Page 72
CPC-M) Description The attendant can assign text to extensions, system speed dial numbers, and Call Waiting/OHVA text replies without using a DSS/72 or entering the programming mode. Text is assigned through the dial pad on the attendant phone. Operation To assign names to extensions: 1. Pick up - Panasonic VB42050 | VB42050 User Guide - Page 73
Attendant-Controlled Text Assignment Attendant Features 3. Dial #1 4. Press AUTO. 5. Dial the desired system speed dial number (00-89 or 000-199). 6. Press AUTO to backspace and erase the existing name. 7. Use the dialpad sequences shown in Table 2-1 to - Panasonic VB42050 | VB42050 User Guide - Page 74
are forwarded to the second, third, and fourth attendant phones, in that order. Related Programming • FF1 (System): Second Attendant Position • FF1 (System): Third Attendant Position • FF1 (System): Fourth Attendant Position • FF1 (System): Attendant Transfer Extension Considerations • If all four - Panasonic VB42050 | VB42050 User Guide - Page 75
-M) Description The intercom dial tone can be turned off at an attendant phone. Dial tone is turned off when a headset is used. Operation To disable the intercom dial tone: 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press "#50." - Panasonic VB42050 | VB42050 User Guide - Page 76
a 72-key console that can be attached to the attendant phone. The 72 keys of the DSS can be programmed as Direct Station Select (DSS) keys for internal lines. In automatically. When the attendant is placed in the programming mode, the DSS can be used for inputting text names. Figure 2-1 shows which - Panasonic VB42050 | VB42050 User Guide - Page 77
DSS/72 Related Programming • FF3 (Extensions): Terminal Type Hardware Requirements Table 2-2. DSS/72 maximums Attendant Position DSS/72 Assignments Attendant 1 DSS/72 DSS/72 Attendant Features Attendant 2 DSS/72 - Panasonic VB42050 | VB42050 User Guide - Page 78
Attendant Features Headset Operation Headset Operation (CPC-S and CPC-M) Description A headset can be connected to attendant or non-attendant phones. (Dial tone is normally turned off when the headset is connected.) Operation To use a headset: 1. Connect a headset to the telephone. 2. Press the - Panasonic VB42050 | VB42050 User Guide - Page 79
is turned off, the user must press HOLD before accessing a second trunk or transferring a call. Related Programming • FF1 (System): Trunk Line Automatic Hold For a general description of the VM key as well as instructions on using the key for personal message retrieval, see "One-Touch VM Access - Panasonic VB42050 | VB42050 User Guide - Page 80
instructions. To assign a voice mail key: Note: You cannot program this feature if trunks are assigned to the key. First clear the FF assignments, then use the following procedures to assign the VM key. 1. Press the ON/OFF key. • The phone by the voice mail system. Note: The length of - Panasonic VB42050 | VB42050 User Guide - Page 81
transferred to the extension's mailbox. Related Programming • FF5 (Keys): FF Key Assignment for number stored on the DSS/BLF key to the voice mail system, regardless of what state the DSS/BLF key is in to both the phone FF keys and the DSS keys, the lowest-numbered FF key on the phone should be used - Panasonic VB42050 | VB42050 User Guide - Page 82
users to dial a Station Lockout code to restrict their phone from being used for outside calls. Station Lockout codes can be assigned through the attendant phone. Operation To program Lockout key codes can also be set through system programming. Revised April 2000 DBS 824-3.0/3.2-700 2-17 - Panasonic VB42050 | VB42050 User Guide - Page 83
all system extensions are set from an attendant phone. Operation To set the date and time: 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The current date and time are displayed on your LCD. 2. Press the PROG key. "F" appears on the display. 3. Dial "##." "Program - Panasonic VB42050 | VB42050 User Guide - Page 84
Attendant Features System Time and Date Control 9. Enter four digits for hours and minutes (24 provided the current minutes display is between ":55" and ":05." 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press the PROG key. "F" appears on the display - Panasonic VB42050 | VB42050 User Guide - Page 85
Measurement Attendant Features Traffic Measurement (CPC-S and CPC-M) Description An attendant phone can track the number of outgoing and incoming calls for each outside line number, as well as the number of times each System Speed Dial number is used. This information can be used to evaluate - Panasonic VB42050 | VB42050 User Guide - Page 86
data: Notes: NN = CO line number (01-08) SS = System Speed Dial number (00-89 or 000-199) Code #91NN #92SS #93 Display "Incoming NN" "SYS-SPD SS" "Clear All Inform" Considerations • The Traffic Measurement feature can be accessed from any display phone. • Usage data cannot be cleared item by item - Panasonic VB42050 | VB42050 User Guide - Page 87
(CPC-S and CPC-M) Description The attendant can check the Walking Class of Service ID code of any extension. Operation 1. Press ON/OFF. 2. Press CONF. 3. Dial #12 plus the extension number. The Walking Class of Service ID code appears on the display. Revised April 2000 DBS 824-3.0/3.2-700 2-22 - Panasonic VB42050 | VB42050 User Guide - Page 88
that provide feature access through a combination of feature keys and access codes. This chapter covers the following topics: Topic Key Phone Absence Message Auto Redial Auto-Repeat Dial Call Coverage Groups Call Duration Display Call Forwarding Call Hold Call Park Call Pickup Call Transfer Call - Panasonic VB42050 | VB42050 User Guide - Page 89
Topic Message Waiting/Callback Request Non-Appearing Outside Lines Offhook Signaling Offhook Voice Announce (OHVA) One-Touch Keys One-Touch VM Access Onhook Dialing Pooled Trunk Access Prime Line Preference Private Line Reminder Call Ringing Line Preference Saved Number Redial Speed Dialing Station - Panasonic VB42050 | VB42050 User Guide - Page 90
to "Appendix A: 2.0 Feature Update" for additional information on VB-44225 Large Display Key Telephone features. Figure 3-1. VB-43225 key phone Absence Message (CPC-S and CPC-M) Description Extension users can leave text messages on their phones when they are away. Revised April 2000 DBS 824 - Panasonic VB42050 | VB42050 User Guide - Page 91
system programming. Table 3-1. Absence Messages Message No. 0 1 2 3 4 5 6 7 8 9 Message Text In Meeting At Lunch Out of Office Vacation Another Office User Defined User Defined User Defined User Defined User Defined Operation To set an Absence Message 1. Press the ON/OFF key. • The phone - Panasonic VB42050 | VB42050 User Guide - Page 92
phone issues intercom dial tone. • The ON/OFF LED lights. 2. Dial "71." "Enter Msg Code" appears on the display. 3. Press the ON/OFF key. • The ON/OFF LED goes off. • The DND/CF LED goes off, and the message disappears from the display. Related Programming • FF1 (System) Extension Class of Service - Panasonic VB42050 | VB42050 User Guide - Page 93
receiving dial tone, the last intercom or outside number is automatically redialed. Related Programming • FF3 (System): Auto-Redial on Extensions • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of Service Assignment 3-6 DBS 824-3.0/3.2-700 Revised April 2000 - Panasonic VB42050 | VB42050 User Guide - Page 94
Programming • FF1 (System): Auto-Repeat Dialing Count • FF1 (System): Wait Timer for Auto-Repeat Dialing • FF1 (System): Busy Tone Detection Timer • FF1 (System threeparty conference calls. Operation 1. Pick up the handset. The phone issues intercom dial tone. 2. Dial the extension number. 3. - Panasonic VB42050 | VB42050 User Guide - Page 95
• An alert tone sounds to both phones (system programming required). • The EXT LED lights. Related Programming • FF1 (System): Alert Tone for Busy Override and OHVA • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of Service Assignment • FF3 (Extension): Busy - Panasonic VB42050 | VB42050 User Guide - Page 96
and Hunt Groups): Call Coverage Group Member Table Considerations • Up to four Call Coverage Groups can be programmed into your system. A Call Coverage Group can have up to two covering phones and up to six extensions. • A member of one Call Coverage Group cannot belong to another Call Coverage - Panasonic VB42050 | VB42050 User Guide - Page 97
begins, depending on how the DBS 824 is programmed. Related Programming • FF1 (System): Call Duration Display • FF1 (System): Call Duration Timer • FF1 (System): SMDR Start Timer for CO Calls Call Forwarding CPC-S and CPC-M) Call Forwarding allows users to send their calls to another extension, to - Panasonic VB42050 | VB42050 User Guide - Page 98
system programming, rather than by the user. Permanent call forwarding is normally used to forward calls to a voice mail system. An extension user assignment. To activate Call Forwarding: 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Dial "72." - Panasonic VB42050 | VB42050 User Guide - Page 99
Call Forwarding 1. Press ON/OFF. 2. Dial "72." 3. Hang up. Related Programming • FF1 (System): Call Forward No Answer Timer • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of Service Assignment • FF3 (Extension): Permanent Call Forward Type • FF3 (Extension - Panasonic VB42050 | VB42050 User Guide - Page 100
is activated. - Have a toll restriction setting that prohibits outside calls. • To forward to an outside number, the number must be pre-programmed in personal or system speed dialing. Forwarding to an outside number requires use of pooled access trunks (Dial 9, 81 - 86). However, Dial 9 is not - Panasonic VB42050 | VB42050 User Guide - Page 101
the call. The line LED flashes green, and the phone issues intercom dial tone. "Hold TRK #XX" ( Programming • FF1 (System): Attendant Hold Recall Timer for CO Calls • FF1 (System): Attendant Hold Recall Timer for Intercom Calls • FF1 (System): Extension Hold Recall Timer for CO Calls • FF1 (System - Panasonic VB42050 | VB42050 User Guide - Page 102
the call on hold, and then press a vacant line key. Release the held call by pressing HOLD again. (System programming determines whether the call will be placed on Exclusive Trunk Hold or System Trunk Hold.) • A held call will recall if it is not retrieved before the Hold Recall Timer expires. "Hold - Panasonic VB42050 | VB42050 User Guide - Page 103
line number) appears on the display. Related Programming • FF1 (System): Attendant Hold Recall Timer for CO Calls • FF1 (System): Attendant Hold Recall Timer for Intercom Calls • FF1 (System): Extension Hold Recall Timer for CO Calls • FF1 (System): Extension Hold Recall Timer for Intercom Calls - Panasonic VB42050 | VB42050 User Guide - Page 104
Automatic Outside Line Hold feature is programmed for your system, pressing any other line key will place your original call on System Hold. • A held call tone is issued at the Attendant Phone (extension 100 or 10). However, no tone is issued at the Attendant Phone if Night Mode is activated or if - Panasonic VB42050 | VB42050 User Guide - Page 105
phone issues intercom dial tone. 2. Dial "76." 3. Dial the number of the extension that parked the call. "CO TALK TRK #XX" (where "XX" is the line number) appears on the display. Related Programming • FF1 (System expires (determined by system programming). If this happens, the user that parked the - Panasonic VB42050 | VB42050 User Guide - Page 106
Direct Call Pickup feature can be programmed into a One-Touch key. Operation 1. Pick up the handset. The phone issues intercom dial tone. 2. goes off. Related Programming • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of Service Assignment Considerations • - Panasonic VB42050 | VB42050 User Guide - Page 107
The phone issues intercom dial tone. 2. Dial "70." • The extension number or the outside line number of the caller appears on the display. • The EXT LED lights. 3. Complete the call and replace the handset. The EXT LED goes off. Related Programming • FF1 (System): Extension Class of Service Setting - Panasonic VB42050 | VB42050 User Guide - Page 108
to answer. 1. Press the HOLD key to place the outside call on hold. • The line LED for the outside line on hold flashes green. • The phone issues intercom dial tone. • "Hold #XX" (where "XX" is the line number) appears on the display. 2. Dial the extension number to which the call is - Panasonic VB42050 | VB42050 User Guide - Page 109
): Attendant Transfer Recall Timer for Intercom Calls Considerations • For users to transfer calls by pressing HOLD, dialing the extension, and going onhook, the Onhook Transfer feature must be enabled in system programming. • If Onhook Transfer is disabled, blind transfer is performed by pressing - Panasonic VB42050 | VB42050 User Guide - Page 110
announce the call before the transfer. Operation To use Screened Transfer when your system is set for Onhook Transfer: 1. Press the HOLD key to place on hold. • The line LED for the outside line on hold flashes green. • The phone issues intercom dial tone. • "Hold TRK #XX" (where "XX" is the line - Panasonic VB42050 | VB42050 User Guide - Page 111
LED for the outside line on hold flashes green. • The phone issues intercom dial tone. • "Hold TRK #XX" (where Programming • FF1 (System): Onhook Transfer • FF1 (System): Extension Transfer Recall Timer for CO Calls • FF1 (System): Extension Transfer Recall Timer for Intercom Calls • FF1 (System - Panasonic VB42050 | VB42050 User Guide - Page 112
call will follow the call forwarding path of the extension it is transferred to. For example, if phone "A" is covered to phone "B," calls that are transferred to phone "A" will be forwarded to phone "B." • When you transfer a call to an extension that is busy or does not answer and does not - Panasonic VB42050 | VB42050 User Guide - Page 113
Users can also respond to call waiting by sending a text message. See "Call Waiting/OHVA Text Reply" on page 3-28. To set Call Waiting: 1. Press the ON/OFF key. 2. Dial the extension number. The phone The corresponding message displays on the called party's phone. (If the called party does not have - Panasonic VB42050 | VB42050 User Guide - Page 114
again to return to the original call. The LED of the Talk Back key goes off. Related Programming • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of Service Assignment • FF3 (Extension): Call Waiting/OHVA • FF5 (FF Key Settings): FF Key Assignments for Extensions - Panasonic VB42050 | VB42050 User Guide - Page 115
messages 1-5. Message Number 1 2 3 4 5 Message Definition Take A Message Please Hold Will Call Back Transfer Unavailable Messages 1-5 can be changed through system programming. Programming • FF6 (Names and Messages): Call Waiting/OHVA Text Reply 3-28 DBS 824-3.0/3.2-700 Revised April 2000 - Panasonic VB42050 | VB42050 User Guide - Page 116
the phone continues to issue busy tone. 4. Replace the handset after you hear the ringback tone. 5. Wait for the extension callback ring. To answer the callback ring: 1. Pick up the handset when you hear the callback ring. • "Camp-on Call" appears on the display. • The EXT LED flashes. • The system - Panasonic VB42050 | VB42050 User Guide - Page 117
Line Key Trunk Access Key Telephone Features Related Programming • FF3 (Extension): Call Waiting/OHVA Considerations an outside line by pressing a CO line key. Operation 1. Press an unlit line key. • The phone issues outside dial tone. • The line LED lights green. • "CO TALK #XX" (where "XX - Panasonic VB42050 | VB42050 User Guide - Page 118
time and date reappears on the display. Related Programming • FF1 (System): SMDR Start Timer for CO Calls • FF1 (System): Call Duration Timer • FF5 (FF Keys Conference Calls allow an extension user to add a party to an existing conversation. Extension users can create the following types of - Panasonic VB42050 | VB42050 User Guide - Page 119
. 2. Press an unlit line key or dial the number of the extension you wish to add to the call. • The line LED lights green. • The phone issues outside dial tone. • "CO TALK #XX" (where "XX" is the line number) appears on the display. 3. If you pressed an unlit line key in - Panasonic VB42050 | VB42050 User Guide - Page 120
of call, outside or intercom, to ring at a designated extension or extensions if it is not answered within a certain period of time. The phones receiving the delayed call must have a DSS/BLF key assigned to the extension originally intended to receive the call. Considerations • The following timers - Panasonic VB42050 | VB42050 User Guide - Page 121
can be assigned. Operation 1. Pick up the handset or press ON/OFF. The phone issues intercom dial tone. 2. Press "0." • "Talk-EXT 100" appears on Programming • FF1 (System): Second Attendant Position • FF1 (System): Third Attendant Position • FF1 (System): Fourth Attendant Position • FF1 (System - Panasonic VB42050 | VB42050 User Guide - Page 122
(DND). When DND is activated at an extension, calls to that extension receive busy tone. Operation To activate DND: 1. Press the ON/OFF key: • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Dial "73." • The DND/CF LED lights. • "DND Set" appears on the display. 3. Press the ON - Panasonic VB42050 | VB42050 User Guide - Page 123
Features Related Programming • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of Service Assignment Considerations settings: - Direct trunk calls - Transferred trunk calls. • Attendant Phones can activate DND. • The Attendant can activate or cancel this - Panasonic VB42050 | VB42050 User Guide - Page 124
Call Forwarding, combined with either a Personal Speed Dial code or a System Speed Dial code, to an FF key. You can also assign a -699), in an FF key. Operation To assign pre-programmed codes to an FF key: 1. Press the ON/OFF key: • The phone issues intercom dial tone. • The ON/OFF LED lights - Panasonic VB42050 | VB42050 User Guide - Page 125
the ON/OFF key. 2. Press the PROG key. 3. Press the FF key to be programmed. "Enter Code" appears on the display. 4. Press the PROG key. 5. Enter up 4-No Answer). 6. Press the AUTO key. 7. Enter the Speed Dial code (System Speed dial 00-89 or 000-199 or Personal Speed dial 90-99 or 900 - 939). - Panasonic VB42050 | VB42050 User Guide - Page 126
be cleared through system programming. 1. Press the ON/OFF key. 2. Press the PROG key. 3. Press the FF key to be programmed. "Enter Code" appears on the display. 4. Press the HOLD key. "Code Cleared" appears. To check a programmed FF key: 1. Press the ON/OFF key: • The phone - Panasonic VB42050 | VB42050 User Guide - Page 127
ON/OFF key. • The ON/OFF LED goes off. • The date and time appear on the display. Related Programming • FF5 (FF Keys): FF Key Assignments for Extensions • FF9 (Copy Program): FF Key Copy Considerations • The following functions can be assigned to FF keys: Table 3-5. Feature access codes for FF - Panasonic VB42050 | VB42050 User Guide - Page 128
Pickup Group Call Pickup Account Code 1 Account Code 2 Speed Dialing Night Service On/Off Intercom Message Clear Message Call Headset On/Off BGM On/Off Answer digits, it must be assigned to a personal or system speed dial number (00-99, 000-199 or 900-939). Revised April 2000 DBS 824-3.0/3.2-700 - Panasonic VB42050 | VB42050 User Guide - Page 129
key when the display reads "Enter Code." "Code Cleared" then appears on the display. • The system can be programmed so that Pooled Trunk Access calls automatically use LCR when 9 is selected. • Night Service, DND, and BGM can be activated through FF keys without lifting the handset. • When you are - Panasonic VB42050 | VB42050 User Guide - Page 130
all available DBS 824 features without lifting the handset. Operation To initiate handsfree operation, press the ON/OFF key. This takes the phone offhook and provides access to the full range of calling features. Headset Operation (CPC-S and CPC-M) Description Headset operation allows you to - Panasonic VB42050 | VB42050 User Guide - Page 131
Call: 1. Pick up the handset. The phone issues intercom dial tone. Note: If you are calling from an extension programmed for Prime Line Preference, press the FF key programmed for intercom operation. 2. Dial the extension number (10-69) or (100-699). 3. If the system default is tone calling, dial - Panasonic VB42050 | VB42050 User Guide - Page 132
Tone Call: 1. Pick up the handset. The phone issues intercom dial tone. Note: If you are calling from an extension programmed for prime line preference, press the FF key programmed for intercom operation. 2. Dial the extension number. 3. If the system default is voice calling, dial "1." • "Call-EXT - Panasonic VB42050 | VB42050 User Guide - Page 133
Programming • FF1 (System): Extension Intercom Calling • FF1 (System): Alert Tone for Voice Calls • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of Service an unlit line key. • The phone issues outside dial tone. • The line LED lights green. 3- - Panasonic VB42050 | VB42050 User Guide - Page 134
Key Telephone Features Line Appearances • "CO TALK #XX" (where "XX" is the line number) appears on the display. 2. Press the REDIAL key. The last number dialed appears on the display. 3. Complete the call and replace the handset. The line key LED changes from green to red and then goes off. - Panasonic VB42050 | VB42050 User Guide - Page 135
Line Appearances Key Telephone Features DSS/BLF Appearances (CPC-S and CPC-M) Description When a DSS/BLF key is programmed, it automatically provides direct station selection and busy lamp field for the assigned extension number. If desired, the DSS/BLF key can also provide ring - Panasonic VB42050 | VB42050 User Guide - Page 136
Groups): Extension Ring Table • FF5 (FF Keys): FF Key Assignments for Extensions Considerations • Ringing assignments for DSS/BLF keys are assigned through system programming. • If several calls arrive at an Extension Line key, the calls are queued and ring on a first-in, first-out basis. • You - Panasonic VB42050 | VB42050 User Guide - Page 137
Programming • FF1 (System): Least Cost Routing (LCR) Access • FF1 (System): Alert Tone for Busy Override and OHVA • FF1 (System): Extension Class of Service Line, the user presses the DL key. (The DL key will be lit red.) • "Barge-in for Direct Lines" is controlled by the program settings for Busy - Panasonic VB42050 | VB42050 User Guide - Page 138
- When the DL is holding a call. - When the phone that will be barged into is holding a trunk that does not CPC-M) Description MCO keys will only ring for incoming calls if programed using the "Ring Assignments". When outside calls come in, system . Revised April 2000 DBS 824-3.0/3.2-700 3-51 - Panasonic VB42050 | VB42050 User Guide - Page 139
as the call is made. Press the MCO key. Press the HOLD key. Press HOLD, dial the destination extension, then press PROG. Related Programming • FF1 (System): Least Cost Routing (LCR) Access • FF2 (Trunks): Pooled Trunk Access for Group "9" • FF2 (Trunks): Pooled Trunk Access for Groups "81-86" • FF3 - Panasonic VB42050 | VB42050 User Guide - Page 140
as the call is made. Press the MCO key. Press the HOLD key. Press HOLD, dial the destination extension, then press PROG. Related Programming • FF1 (System): Least Cost Routing (LCR) Access • FF2 (Trunks): Pooled Trunk Access for Group "9" • FF2 (Trunks): Pooled Trunk Access for Group "81-86" • FF3 - Panasonic VB42050 | VB42050 User Guide - Page 141
Key Telephone Features • If another phone answers an incoming trunk call, the ML LED on your extension goes off and the ringing stops, indicating that the Multi-Line key on your telephone is no longer in use. • When dialing an extension number with ML keys, the system automatically selects the free - Panasonic VB42050 | VB42050 User Guide - Page 142
extension at which you hear the Paging call. The phone issues intercom dial tone. 2. Press "77." • Paging ceases and you are connected to the party trying to reach you. • The EXT LED lights. Related Programming • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of - Panasonic VB42050 | VB42050 User Guide - Page 143
Press the ON/OFF key. The Message Waiting lamp flashes at the called extension. To answer a Callback Request: 1. Pick up the handset. The phone issues intercom dial tone. 2. Press the AUTO key. 3. Press the REDIAL key. • Your telephone automatically dials extension that left Callback Request. • If - Panasonic VB42050 | VB42050 User Guide - Page 144
/OFF key. • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press the AUTO key. 3. Press the FLASH key. "Call Back Cancel" appears on the display. 4. Press the ON/OFF key. The ON/OFF LED goes off. Related Programming • FF1 (System) Extension Class of Service Setting • FF3 (Extension - Panasonic VB42050 | VB42050 User Guide - Page 145
Non-Appearing Outside Lines Key Telephone Features • If a Callback Request is sent to an extension for which Call Forwarding is set, the Callback Request will be automatically forwarded to the designated extension. • You can send a Callback Request to an extension that has Do Not Disturb or - Panasonic VB42050 | VB42050 User Guide - Page 146
handling multiple calls, see "Call Hold" on page 3-14. Related Programming • FF3 (Extensions): Offhook Signal • FF3 (Extensions): Offhook Signal Volume • FF3 (Extensions): Offhook Signal Pattern Considerations • The system does not send the offhook signal under the following conditions: - During - Panasonic VB42050 | VB42050 User Guide - Page 147
handset. 2. Dial the desired extension number. If the extension is busy, your phone issues busy tone. 3. Press "5." • "CONFXXX YYY" (where "XXX" is your announcement. To answer an OHVA: 1. Press the Talk Back key (must be programmed in an FF key). The Talk Back key flashes red. 2. To return to the - Panasonic VB42050 | VB42050 User Guide - Page 148
up. Note: Attendant console phones transfer by pressing the RELEASE key. To answer a call after it has been announced using OHVA: 1. Replace the handset. Your extension rings. 2. Pick up the handset. Related Programming • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension - Panasonic VB42050 | VB42050 User Guide - Page 149
numbers, speed dial numbers, or feature access codes. To dial the stored number, the user goes offhook and presses the desired key. Operation To program a One-Touch key for Pooled Access: 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press the PROG key - Panasonic VB42050 | VB42050 User Guide - Page 150
. 4. Press the AUTO key. 5. Enter the System Speed Dial Number to be programmed. 6. Press the HOLD key. 7. Press the ON/OFF key. The ON/OFF LED goes off. To assign two System Speed Dial numbers to a single One-Touch key: 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The ON/OFF - Panasonic VB42050 | VB42050 User Guide - Page 151
and the telephone number. 6. Press the HOLD key. 7. Press the ON/OFF key. The ON/OFF LED goes off. To check a programmed One-Touch key: 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press the CONF key. "C" appears in the display. 3. Press the One - Panasonic VB42050 | VB42050 User Guide - Page 152
for personal mailboxes as well as attendant transfer of incoming calls to extension mailboxes. For instructions on attendant usage of the VM key, see "One-Touch VM Access" on page 3-65. One-Touch VM Access allows a user to program an FF key, DSS key, or One-Touch key to automatically dial voice mail - Panasonic VB42050 | VB42050 User Guide - Page 153
user prefers to manually dial the password, the voice mail key can be used to store the voice mail extension number only. With this option, the user instructions. Operation To assign a voice mail key: Note: You cannot program they are required by the voice mail system. Note: If a password is used, - Panasonic VB42050 | VB42050 User Guide - Page 154
Programming • FF5 (Keys): FF Key Assignment for Extensions • FF5 (Keys): FF Key Assignments for DSS Consoles Considerations • If the voice mail password is over three digits long, assign the password to a personal or system key phones. To dial onhook, the user simply presses the ON/OFF key. Users - Panasonic VB42050 | VB42050 User Guide - Page 155
Access (CPC-S and CPC-M) Description The DBS 824 system supports up to eight outside lines. These lines can be are available. Operation To select a Pooled Trunk group using a pre-programmed FF key: 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press - Panasonic VB42050 | VB42050 User Guide - Page 156
number (81-86, 9). • The phone issues outside dial tone. • "CO TALK #XX" (Where "XX" is the line number) appears on the display. 3. Dial the telephone number. The number appears on the display. 4. Complete the call and replace the handset. Related Programming • FF1 (System): Least Cost Routing (LCR - Panasonic VB42050 | VB42050 User Guide - Page 157
call by simply picking up the handset. When the user goes offhook, the trunk or trunk group assigned to FF1 is automatically accessed. (Be sure to program one of the other FF keys as an intercom key.) Operation 1. Pick up the handset. • The phone issues outside dial tone. • The LED of the accessed - Panasonic VB42050 | VB42050 User Guide - Page 158
, eliminating the need for the extension user to wait for a free outside line during CO line key designated as a Private Line. • The phone issues outside dial tone. • The line LED lights green. LED goes off. Related Programming • FF2 (Trunks): Private Trunk Line • FF1 (System): Least Cost Routing (LCR - Panasonic VB42050 | VB42050 User Guide - Page 159
telephone can act as an alarm clock with the Reminder Call feature. Operation To set the Reminder Call feature: 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press "#4." "Enter Time HHMM" appears on the display. 3. Enter the time you wish the Reminder - Panasonic VB42050 | VB42050 User Guide - Page 160
with an a.m./p.m. indicator. To cancel the Reminder Call feature: 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Dial "#4." "Enter Time HHMM" appears or pressing ON/OFF. Related Programming • FF3 (Extensions): Auto Pickup (Ringing Line) Revised April 2000 - Panasonic VB42050 | VB42050 User Guide - Page 161
Stored" will appear on the display and the number will be saved. 3. Replace the handset. To redial a saved number: 1. Press an unlit line key. • The phone issues outside dial tone. • The line LED lights green. • "CO TALK #XX" (where "XX" is the line) appears on the display. 2. Press the AUTO key - Panasonic VB42050 | VB42050 User Guide - Page 162
allows Personal Speed Dial numbers to be confirmed by name rather than by number. Extension users can program their own personal speed dial numbers using One-Touch keys, or they can be programmed from a key phone. To assign Personal Speed Dialing to a One-Touch Key: 1. Press ON/OFF. 2. Press PROG - Panasonic VB42050 | VB42050 User Guide - Page 163
your call and replace the handset. The line LED changes from green to red and then goes off. To check a programmed Personal Speed Dial key: 1. Press the ON/OFF key: • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press the CONF key. "C" appears on the display. 3. Press a Personal - Panasonic VB42050 | VB42050 User Guide - Page 164
name to a Personal Speed Dial number: 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press the PROG key the One-Touch key. 4. Press HOLD. 5. Press ON/OFF again. Related Programming • FF7 (Toll Restrictions): Toll Restrictions (all) • FF10 (Speed Dialing): - Panasonic VB42050 | VB42050 User Guide - Page 165
(00-89). With the CPC-M set in the add-on mode, up to 200 System Speed Dial Numbers can be stored (000-199). Operation To use a programmed System Speed Dial key: 1. Press an unlit line key. • The phone issues outside dial tone. • The line LED lights green. 3-78 DBS 824-3.0/3.2-700 Revised - Panasonic VB42050 | VB42050 User Guide - Page 166
your call and replace the handset. The line LED changes from green to red and then goes off. To check a programmed System Speed Dial key: 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press the CONF key. "C" appears in the display. 3. Press AUTO - Panasonic VB42050 | VB42050 User Guide - Page 167
use System Speed Dial codes (00-89 or 000-199), your extension is not programmed to display that data. • The system can be programmed to allow System Speed Use the one-touch keys or system speed dial codes to dial the parts of the phone number until it is completed. 3-80 DBS 824-3.0/3.2-700 - Panasonic VB42050 | VB42050 User Guide - Page 168
system speed dial codes. For example, program the first part into one-touch key #1, the second part into one-touch key #2, etc. Station Lockout (CPC-S and CPC-M) Description Use the Station Lockout feature to dial a Station Lockout code that prevents other users from using your phone - Panasonic VB42050 | VB42050 User Guide - Page 169
OFF key. "Set Sta. Lock" disappears from the display. Related Programming • FF3 (Extensions): Extension Lockout Code Considerations • A locked extension Station Lockout key codes can only be set from an attendant phone or a key phone. • You cannot confirm Speed Dialing or set Speed Dialing while - Panasonic VB42050 | VB42050 User Guide - Page 170
• "Hold #XX #YY" (where "XX" is the first line and "YY" the second line) appears on the display. Related Programming • FF1 (System): Unsupervised Conference Timer • FF2 (Trunks): Supervised Trunk Line Conference • FF3 (Extensions): Unsupervised Conference Considerations • After the Trunk-to-Trunk - Panasonic VB42050 | VB42050 User Guide - Page 171
Trunk-to-Trunk Transfer Key Telephone Features 3-84 DBS 824-3.0/3.2-700 Revised April 2000 - Panasonic VB42050 | VB42050 User Guide - Page 172
Chapter 4. DSLT Features This chapter describes features that are available with the Digital Single Line Telephone (DSLT). This chapter covers the following topics: Topic DSLT Absence Message Busy Override Call Forwarding Call Hold Call Park Call Pickup Call Transfer Call Waiting Camp-on - Panasonic VB42050 | VB42050 User Guide - Page 173
4-2 DBS 824-3.0/3.2-700 Revised April 2000 - Panasonic VB42050 | VB42050 User Guide - Page 174
DSLT users can leave text messages on their phones when they are away. When the unattended extension is called by a display phone, the text message appears on the caller's phone. One of the following messages can be selected. Messages 5 to 9 can be changed through system programming. Table - Panasonic VB42050 | VB42050 User Guide - Page 175
Absence Message DSLT Features Operation 6 User Defined 7 User Defined 8 User Defined 9 User Defined To Set an Absence Message 1. Lift the press ON/OFF. Related Programming • FF1 (System) Extension Class of Service Setting • FF3 (Extension) Extension Class of Service Assignment • FF6 (Names - Panasonic VB42050 | VB42050 User Guide - Page 176
or to create three-party Conference Calls. Operation 1. Pick up the handset. The phone issues intercom dial tone. 2. Dial the extension number. 3. When you hear busy tone, dial "4." • Both phones issue an alert tone (system programming required). Revised April 2000 DBS 824-3.0/3.2-700 4-5 - Panasonic VB42050 | VB42050 User Guide - Page 177
Programming • FF1 (System): Alert Tone for Busy Override and OHVA • FF1 (System): Extension Class of Service • FF3 (Extension): Extension Class of Service . Call Forwarding (CPC-S and CPC-M) Description Call Forwarding allows users to send their calls to another extension, to an outside line - Panasonic VB42050 | VB42050 User Guide - Page 178
or does not answer are forwarded. Permanent Call Forwarding. Permanent call forwarding is assigned through system programming. Permanent call forwarding is usually used to forward calls to a voice mail system. Extension user can invoke other forms of call forwarding (no answer, busy, all calls) to - Panasonic VB42050 | VB42050 User Guide - Page 179
4-32 for instructions.) 5. Replace the handset or press ON/OFF. To cancel Call Forwarding 1. Lift the handset or press ON/OFF. 2. Dial "72." 3. Replace the handset or press ON/OFF. Related Programming • FF1 (System): Call Forward -- No Answer Timer • FF1 (System): Extension Class of Service • FF3 - Panasonic VB42050 | VB42050 User Guide - Page 180
. Call Hold (CPC-S and CPC-M) Description The HOLD key provides either exclusive or system hold, depending on system programming. With Exclusive Hold, only the extension that held the call can retrieve it. With System Hold, another extension can retrieve the call. Operation To place a call on Hold - Panasonic VB42050 | VB42050 User Guide - Page 181
. • If there is no response to the Hold Recall tone, the tone is issued at the Attendant Phone. However, no tone is issued at the Attendant Phone if Night Mode is activated. • If your system has onhook transfer activated, and you have placed an outside call on hold and then made an Intercom - Panasonic VB42050 | VB42050 User Guide - Page 182
To retrieve a parked call: 1. Lift the handset. The phone issues intercom dial tone. 2. Dial "76." 3. Dial the number of the extension that parked the call. Related Programming • FF1 (System): Attendant Park Hold Recall Timer • FF1 (System): Extension Park Hold Recall Timer Considerations • An alarm - Panasonic VB42050 | VB42050 User Guide - Page 183
Lift the handset. 2. Dial "79." 3. Enter the number of the ringing extension. Related Programming • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of Service Assignment Considerations • If more than one caller is attempting to reach the ringing extension, the - Panasonic VB42050 | VB42050 User Guide - Page 184
Dial "70." Related Programming • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of Service Assignment • FF3 ( this feature. • Group Call Pickup cannot be used to pick up a ringing phone in Paging Group 00. For example, if an extension is a member of Paging - Panasonic VB42050 | VB42050 User Guide - Page 185
handset to speak to the outside line. Related Programming • FF1 (System): Onhook (Automatic) Transfer • FF1 (System): Extension Transfer Recall Timer for CO Calls • FF1 (System): Attendant Transfer Recall Timer for CO Calls Considerations • For users to transfer calls by pressing HOLD, dialing an - Panasonic VB42050 | VB42050 User Guide - Page 186
to contact a third party and announce the call before transferring it. To use Screened Transfer when your system is set for Onhook Transfer: 1. Press the HOLD key to place the call on hold. The phone issues intercom dial tone. 2. Dial the extension number to which the call is to be transferred - Panasonic VB42050 | VB42050 User Guide - Page 187
Related Programming • FF1 (System): Onhook (Automatic) Transfer • FF1 (System): Recall Timer for Extension -Transferred CO Calls • FF1 (System): Recall to. For example, if phone "A" is covered to phone "B," calls that are transferred to phone "A" will be forwarded to phone "B." • When you transfer - Panasonic VB42050 | VB42050 User Guide - Page 188
"3." 4. If you wish to send a text message, dial the desired message code (5-7 or 9). The message appears on the called party's phone if the called party has a display phone. (If the extension does not have a display, it will continue to issue a call waiting tone.) 5. Remain on the line until the - Panasonic VB42050 | VB42050 User Guide - Page 189
retrieve the first call. Related Programming • FF1 (System) Extension Class of Service Setting • FF3 (Extension): Extension Class of Service Assignment • FF3 (Extension): number. 3. Upon hearing busy tone, press "3." • The phone issues a ringback tone. 4-18 DBS 824-3.0/3.2-700 Revised April 2000 - Panasonic VB42050 | VB42050 User Guide - Page 190
is not available, the phone continues to issue busy tone. 4. Replace the handset after you hear the ringback tone. To answer the callback ring: Pick up the handset when you hear the callback ring. The system automatically dials the called extension. Related Programming • FF3 (Extension): Call - Panasonic VB42050 | VB42050 User Guide - Page 191
Conference Calls DSLT Features Conference Calls (CPC-S and CPC-M) Description Conference Calls allow an extension user to add a party to an existing conversation. DSLT users can create the following types of Conference Calls: • One outside line and two extensions (three-party Conference Call) • - Panasonic VB42050 | VB42050 User Guide - Page 192
can be assigned. Operation 1. Lift the handset. 2. Press "0." Related Programming • FF1 (System): Second Attendant Position • FF1 (System): Third Attendant Position • FF1 (System): Fourth Attendant Position • FF1 (System): Attendant Transfer Extension Direct Trunk Access (CPC-S and CPC - Panasonic VB42050 | VB42050 User Guide - Page 193
or press ON/OFF. 2. Dial "73." 3. Replace the handset or press ON/ OFF. Related Programming • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of Service Assignment Considerations • Callback Queuing can ring an extension in DND. • DND and Absence Messages cancel - Panasonic VB42050 | VB42050 User Guide - Page 194
, intercom calls are connected immediately, without a ringing tone. Tone Calling. With tone calls, a ringing tone is sent to the called extension. System programming determines whether the DBS 824 uses voice or tone calling as a default. If voice calling is the default, dialing a "1" after the - Panasonic VB42050 | VB42050 User Guide - Page 195
dial a "1." The called extension rings. Related Programming • FF1 (System): Extension Intercom Calling • FF1 (System): Alert Tone for Voice Calls • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of Service Assignment Considerations • When an extension's calling - Panasonic VB42050 | VB42050 User Guide - Page 196
call. 2. Press "77." Paging ceases and you are connected to the paging party. Related Programming • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of Service Assignment Considerations • The Meet-Me Answer feature cannot be used with Paging Group 00. • You - Panasonic VB42050 | VB42050 User Guide - Page 197
Request DSLT Features • If an external paging system or a Universal Answer system has been installed, use Group Call Pickup to respond to Replace the handset. To answer a Callback Request: 1. Pick up the handset. The phone issues intercom dial tone. 2. Press the AUTO key. 3. Press the REDIAL key. - Panasonic VB42050 | VB42050 User Guide - Page 198
Off-Hook Voice Announce (OHVA)Off- 4. Replace the handset or press the ON/OFF key. Related Programming • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of Service Setting Considerations • Up to four Callback Requests can be sent to one extension. • If you call - Panasonic VB42050 | VB42050 User Guide - Page 199
to which the call will be transferred. Your phone issues a busy tone if the extension is already Programming • FF1 (System): Onhook (Automatic) Transfer • FF1 (System): Alert Tone for Busy Override & OHVA • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of Service - Panasonic VB42050 | VB42050 User Guide - Page 200
a microphone, so the user must lift the handset to talk. Pooled Trunk Access (CPC-S and CPC-M) Description The DBS 824 system is designed to accept phone issues an intercom dial tone. 2. Dial the desired trunk group number (81-86 or 9). 3. Dial the outside number. Related Programming • FF1 (System - Panasonic VB42050 | VB42050 User Guide - Page 201
Call feature, your telephone can act as an alarm clock. Operation To Set the Reminder Call feature: 1. Lift the handset or press ON/OFF. The phone issues intercom dial tone. 2. Press "#4." 3. Enter the time you wish the Reminder Call to be issued. Enter the desired time in 12-hour format, followed - Panasonic VB42050 | VB42050 User Guide - Page 202
DSLT Features Saved Number Redial Considerations • A sixteen-second alarm tone will be issued at the specified time. • One Reminder Call may be set for each telephone. • To change the Reminder Call, enter a new time. • If the extension is in use when the reminder call is scheduled, the reminder - Panasonic VB42050 | VB42050 User Guide - Page 203
-M in the add-on mode, up to 40 Personal Speed Dial numbers can be programmed at individual extensions Extension users can program their own personal speed dial numbers, or they can be programmed from a key phone. Operation To assign Personal Speed Dial Numbers: 1. Lift the handset or press ON/OFF - Panasonic VB42050 | VB42050 User Guide - Page 204
CPC-M in standard mode, up to 90 System Speed Dial numbers (00-89) can be programmed at the Attendant Phone and used by any extension. With the CPC-M in add-on mode, up to 200 System Speed Dial numbers (000-199) can be programmed at the Attendant Phone and used by any extension. Revised April 2000 - Panasonic VB42050 | VB42050 User Guide - Page 205
up the handset. 2. If necessary, access an outside line. 3. Press AUTO. 4. Dial the system speed dial code (00-89 or 000-199). Related Programming • FF1 (System): Override Toll Restriction with SSD Numbers • FF10 (Speed Dialing): System Speed Dialing 4-34 DBS 824-3.0/3.2-700 Revised April 2000 - Panasonic VB42050 | VB42050 User Guide - Page 206
Chapter 5. SLT Features This chapter describes features that are available with single-line telephones (SLTs). Single-line telephones are industry-standard 2500 sets (touch tone required). SLTs are not equipped with feature keys or line keys, so basic telephone operations are performed by pressing - Panasonic VB42050 | VB42050 User Guide - Page 207
5-2 DBS 824-3.0/3.2-700 Revised April 2000 - Panasonic VB42050 | VB42050 User Guide - Page 208
caller's phone. One of the following messages can be selected. Messages 5 to 9 can be changed through system programming. Table 5-1. Absence Messages Message No. 0 1 2 3 4 5 6 7 8 9 Message Text In Meeting At Lunch Out of Office Vacation Another Office User Defined User Defined User Defined User - Panasonic VB42050 | VB42050 User Guide - Page 209
an Absence Message 1. Lift the handset. 2. Dial "71." 3. Replace the handset. Related Programming • FF1 (System): Extension Class of Service • FF3 (Extension): Extension Class of Service Assignment • FF6 (Names and Messages): Absence Messages Considerations • Extensions without displays get - Panasonic VB42050 | VB42050 User Guide - Page 210
, the last intercom or outside number is automatically redialed. Related Programming • FF3 (System): Auto-Redial on Extensions • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of Service Assignment Auto-Repeat Dial (CPC-S and CPC-M) Description When a called - Panasonic VB42050 | VB42050 User Guide - Page 211
the busy tone. An alert tone is issued at both phones. Related Programming • FF1 (System): Alert Tone for Busy Override & OHVA • FF1 (System): Extension Class of Service • FF3 (Extension): Extension Class of Service Assignment • FF3 (Extension): Busy Override Send • FF3 (Extension): Busy Override - Panasonic VB42050 | VB42050 User Guide - Page 212
Call Forwarding (CPC-S and CPC-M) Call Forwarding allows users to send their calls to another extension, to an outside forwarding is assigned through system programming. Permanent call forwarding is usually used to forward calls to a voice mail system. Extension users can invoke other forms - Panasonic VB42050 | VB42050 User Guide - Page 213
Operation To activate Call Forwarding: 1. Lift the handset. The phone issues intercom dial tone. 2. Dial "72." 3. Dial the 3. Replace the handset. Related Programming • FF1 (System): Call Forward--No Answer Timer • FF1 (System): Extension Class of Service Revised April 2000 DBS 824-3.0/3.2-700 - Panasonic VB42050 | VB42050 User Guide - Page 214
SLT Features Call Forwarding • FF3 (Extension): Extension Class of Service Assignment • FF3 (Extension): Permanent Call Forward Type • FF3 (Extension): Permanent Call Forward Extension • FF10 (Speed Dialing): System Speed Dial Numbers • FF10 (Speed Dialing): Personal Speed Dial Numbers - Panasonic VB42050 | VB42050 User Guide - Page 215
or system hold, depending on system programming. With Exclusive Hold, only the extension that held the call can retrieve it. With System Hold, the Hold Recall, the call transfers to the Attendant Phone; however, no tone sounds at an Attendant Phone if Night Mode is activated. • If you flash the - Panasonic VB42050 | VB42050 User Guide - Page 216
: 1. Flash the switchhook. 2. Dial "75." To retrieve a parked call: 1. Lift the handset. The phone issues intercom dial tone. 2. Dial "76." 3. Dial the number of the extension that parked the call. Related Programming • FF1 (System): Park Recall Timer Revised April 2000 DBS 824-3.0/3.2-700 5-11 - Panasonic VB42050 | VB42050 User Guide - Page 217
not retrieved before the Recall Timer expires. If this happens, the user that parked the call can retrieve it by picking up the handset. the ringing extension. Related Programming • FF1 (System): Extension Class of Service • FF3 (Extension): Extension Class of Service Assignment Revised April 2000 - Panasonic VB42050 | VB42050 User Guide - Page 218
the number of the ringing extension. Operation 1. Lift the handset. 2. Dial "70." Related Programming • FF1 (System): Extension Class of Service • FF3 (Extension): Extension Class of Service Assignment • FF3 (Extension): Extension Page Group Considerations • If more than one call is arriving - Panasonic VB42050 | VB42050 User Guide - Page 219
this feature. • Group Call Pickup cannot be used to pick up a ringing phone in Paging Group 00. For example, if an extension is a member of Paging to speak to the outside line. Related Programming • FF1 (System): Onhook (Automatic) Transfer • FF1 (System): Extension Transfer Recall Timer for CO - Panasonic VB42050 | VB42050 User Guide - Page 220
Call Transfer • FF1 (System):Extension Transfer Recall Timer for Intercom Calls Considerations • In order for users to transfer calls by flashing To use Screened Transfer when your system is set for Onhook 1. Flash the switchhook to place the call on hold. The phone issues intercom dial tone. 2. - Panasonic VB42050 | VB42050 User Guide - Page 221
disabled: 1. Flash the switchhook to place the outside call on hold. The phone issues intercom dial tone. 2. Dial the extension number to which the call Related Programming • FF1 (System): Onhook (Automatic) Transfer • FF1 (System): Extension Transfer Recall Timer for CO Calls • FF1 (System): - Panasonic VB42050 | VB42050 User Guide - Page 222
"3." 4. If you wish to send a text message, dial the desired message code (5-7 or 9). The message displays on the called party's phone if the called party has a key phone. (If the called party does not have a display, the extension continues to issue a call waiting tone.) 5. Remain on the line until - Panasonic VB42050 | VB42050 User Guide - Page 223
call is connected automatically. 2. Flash the switchhook again to retrieve the original call. Related Programming • FF1 (System) Extension Class of Service • FF3 (Extension): Extension Class of Service Assignment • FF3 (Extension): Call Waiting/OHVA Considerations • Call Waiting can be used without - Panasonic VB42050 | VB42050 User Guide - Page 224
, the phone continues to issue a busy tone. 4. Replace the handset after you hear the ringback tone. 5. Wait for the callback ring. To answer the callback ring: Pick up the handset when you hear the callback ring. The system automatically dials the called extension. Related Programming • FF3 - Panasonic VB42050 | VB42050 User Guide - Page 225
200 and does not follow call forwarding. Conference Calls (CPC-S and CPC-M) Description Conference Calling allows extension users to add a party to an existing conversation. SLT users can create the following types of Conference Calls: • One outside line and two extensions • Two outside lines - Panasonic VB42050 | VB42050 User Guide - Page 226
. 4. Flash the switchhook when your call is answered. Related Programming • FF3 (Extension): Single Line Telephone Hookflash Considerations • Call -party conference. Dial "0" for Attendant (CPC-S and CPC-M) Description Users can call the Attendant from any extension by pressing "0." If multiple - Panasonic VB42050 | VB42050 User Guide - Page 227
Fourth Attendant Position • FF1 (System): Attendant Transfer Extension DTMF Stations DTMF Stations (CPC-S and CPC-M) Description The DBS 824 supports DTMF extensions on SLTA analog extension ports. Dial Pulse extensions are not supported by the SLTA. Related Programming • FF2 (Trunk): DTMF/Pulse - Panasonic VB42050 | VB42050 User Guide - Page 228
the handset. To cancel DND: 1. Lift the handset. 2. Dial "73." 3. Replace the handset. Related Programming • FF1 (System): Extension Class of Service • FF3 (Extension): Extension Class of Service Assignment Considerations • Callback Queuing will not ring an extension in DND. When DND is cancelled - Panasonic VB42050 | VB42050 User Guide - Page 229
, intercom calls are connected immediately, without a ringing tone. Tone Calling. With tone calls, a ringing tone is sent to the called extension. System programming determines whether the DBS 824 uses voice or tone calling as a default. If voice calling is the default, dialing a "1" after the - Panasonic VB42050 | VB42050 User Guide - Page 230
a "1." The called extension will ring. Related Programming • FF1 (System): Extension Intercom Calling • FF1 (System): Alert Tone for Voice Calls • FF1 (System): Extension Class of Service • FF3 (Extension): Extension Class of Service Assignment Considerations • When an extension's calling mode - Panasonic VB42050 | VB42050 User Guide - Page 231
. 2. Press "77." Paging ceases and you are connected to the party trying to reach you. Related Programming • FF1 (System): Extension Class of Service • FF3 (Extension): Extension Class of Service Assignment Considerations • The Meet-Me Answer feature cannot be used with Paging Group 00. • You can - Panasonic VB42050 | VB42050 User Guide - Page 232
phone issues intercom dial tone from the handset. 2. Dial "##". Your telephone automatically dials the extension that left the Callback Request. To cancel a Callback Request: 1. Lift the handset. 2. Dial "#*". 3. Replace the handset. Related Programming • FF1 (System) Extension Class of Service - Panasonic VB42050 | VB42050 User Guide - Page 233
3. Upon hearing busy tone, press "5." Related Programming • FF1 (System): Onhook (Automatic) Transfer • FF1 (System): Alert Tone for Busy Override & OHVA • FF1 (System): Extension Class of Service • FF3 (Extension): Extension Class of Service Assignment Revised April 2000 DBS 824-3.0/3.2-700 5-28 - Panasonic VB42050 | VB42050 User Guide - Page 234
SLT, the SLT user and the other party will hear the announcement. Pooled Trunk Access (CPC-S and CPC-M) Description The DBS 824 system is designed to phone issues intercom dial tone. 2. Dial the desired trunk group number (81-86 or 9). 3. Dial the outside number. Related Programming • FF1 (System - Panasonic VB42050 | VB42050 User Guide - Page 235
called numbers can be stored using the Personal Speed Dial feature. Personal speed dial numbers are assigned to SLTs from attendant or key phones. Operation To dial a Personal Speed Dial number: 1. Pick up the handset. 2. If necessary, access an outside line. 3. Dial "80." 4. Dial the two-digit - Panasonic VB42050 | VB42050 User Guide - Page 236
can be used by any extension. With CPC-M in add-on mode, up to 200 System Speed Dial numbers (000-199) can be programmed at the Attendant Phone and can be used by any extension. Operation To dial a system speed dial number: 1. Pick up the handset. 2. If necessary, access an outside line. 3. Dial - Panasonic VB42050 | VB42050 User Guide - Page 237
Speed Dialing SLT Features 5-32 DBS 824-3.0/3.2-700 Revised April 2000 - Panasonic VB42050 | VB42050 User Guide - Page 238
44-Series Phone Support Directory Mode Variable Mode Handset Mute Off-Hook Monitoring Separate Speaker Volumes for Internal vs. CO calls Analog Adapter MSG (Message) Key DSS/72 Console - Key Arrangement EM/24 - Key Arrangement Modification to Toll Restriction Service Key Telephone Installation Notes - Panasonic VB42050 | VB42050 User Guide - Page 239
A 44-Series Phone Support CPC-S/M Version 2.0 provides full support for Panasonic's 44-Series phones (VB-44xxx). Table 1, below, lists all 44-Series phone models and their part numbers. Most models are available in two colors: gray and black. Table 6. 44-Series Phones 16-Key Phone (gray) 16 - Panasonic VB42050 | VB42050 User Guide - Page 240
with previous DBS 824 versions, but these added features won't be supported. Figure 2. 44-Series Small-Display Phone 22 1 2 3 MODE 08:24 Tue N O V 14 S andy 173 5 8 END 4 PRO G 6 CONF 7 DIGITAL BUSINESS SYSTEM 9 1 2 3 ABC DEF D N D /C F R ED IAL 10 14 4 5 6 GHI JK L M NO M UTE - Panasonic VB42050 | VB42050 User Guide - Page 241
Speaker Description Indicates you have a message. Displays information about phone's status, menus, dialing directories, and text message information. Used to select and dial a System Speed Dial, Personal Speed Dial, or Extension number from a directory. Used to program FF and one-touch keys and - Panasonic VB42050 | VB42050 User Guide - Page 242
Appendix A 2.0 Features Update Figure 3. 44-Series Large-Display Phone 1 02:28 Thu N O V 14 2 Langford S 173 PER SO N AL D IAL SYSTEM D IAL 3 3 EXTEN SIO N FU N C TIO N H ELP 23 M SG CO you have a message. Displays information about the phone's status, menus, dialing directories, and text - Panasonic VB42050 | VB42050 User Guide - Page 243
• HELP Used to return to the previous menu. Used to advance to the next menu. Used to program FF and one-touch keys and to adjust ringer volume. Depending on the setup of your system, may also be used to transfer calls. Used to access outside lines or to access call-handling - Panasonic VB42050 | VB42050 User Guide - Page 244
only CPC-S/M Version 2.0 and higher Description Operation On the small-display phones, you can use the phone's select keys (as well as other keys) to scroll through a directory of existing System Speed Dial (SSD) names, Personal Speed Dial (PSD) names, or extension names-and select one to dial - Panasonic VB42050 | VB42050 User Guide - Page 245
the 44-series small-display phone only (i.e., phones with a 2-line LCD display). When the phone is in Variable Mode, the features for Flexible Function Screen select keys 1 and 2 will display during each of the following call states: Call State Existing Program Address* • During an intercom call - Panasonic VB42050 | VB42050 User Guide - Page 246
Variable Mode On/Off with an FF-Key. You can program the *61 code into an FF-key: In programming mode, press FF5 (ExtPort)# (KeyNo.)# (*61)#. The (system is powered down, then powered back up). Incompatibility with older phone versions. Variable Mode is available on the 44-Series phones only - Panasonic VB42050 | VB42050 User Guide - Page 247
enabled (FF1 2# 1# 9#). • The MUTE indicator lamp will stop flashing. Headset Use. The Handset Mute feature also works if you are using a headset on the phone to handle calls (#51 activates Headset mode). Speakerphone Use. The MUTE key works the same as before (mutes the microphone) when you are on - Panasonic VB42050 | VB42050 User Guide - Page 248
via the handset, but you will also be able to hear him on the phone's speaker. He will only be able to hear what is spoken through your handset again. Separate Speaker Volumes for Internal vs. CO calls 44-Series phones only CPC-S/M Version 2.0 and higher Description You can now establish separate - Panasonic VB42050 | VB42050 User Guide - Page 249
FAX machine, or modem. This allows the same phone line to be used to alternate between normal phone calls and analog communications. (To install, see the instructions supplied with VB-44100). Programming to register the installation of the Analog Adapter on an extension... FF3 (ExtPort)# 51# (0 or - Panasonic VB42050 | VB42050 User Guide - Page 250
-display phone only (VB-44225). • A dial-pulse SLT will not function on the analog port. • Stutter Dial Tone (indicating Call-Forwarding mode, Do-Not-Disturb mode, etc.) will not function on an SLT connected to the Analog Adapter. • An analog phone connected to the Analog Adapter cannot program or - Panasonic VB42050 | VB42050 User Guide - Page 251
can press the MSG key to automatically access your voice mailbox. The phone will dial your voice mailbox and send access codes (if programmed) for retrieving new messages. Programming Auto-Callback is always enabled for large display phones. Use the following to enable the MSG key for Auto-Answer - Panasonic VB42050 | VB42050 User Guide - Page 252
Voice Message... FF3 (ExtPort)# 53# (0 or 1)# Extension Port where VB-44225 Large-Display Phone is installed 0=Disable MSG key from returning a "Message Waiting". 1=Enable MSG key for returning a "Message Waiting". Operation Notes To Program Voice Mailbox Access Codes into the MSG Key: Press - Panasonic VB42050 | VB42050 User Guide - Page 253
Code must be reprogrammed into the MSG key. DSS/72 Console - Key Arrangement 44-Series phones only CPC-S/M Version 2.0 and higher Description The keys on the DSS/72 Console (VB-44320) are arranged differently from the VB-43320 model. The DSS console has 6 columns x 12 rows of keys (not 8 columns - Panasonic VB42050 | VB42050 User Guide - Page 254
Appendix A 2.0 Features Update Figure 4. DSS/72 Console (VB-44320) keys DSS/72 Key Layout(alphabetical) P a n a so n ic A B CD E F GHI JKL MN OP Q R S T UVWX Y Z $ %? ' a bc def g h i j kl mno pqr s tu v wx yz ; * #= _,: / -. ( ) < > BS SP A - Panasonic VB42050 | VB42050 User Guide - Page 255
119 120 121 122 123 112 113 114 115 116 117 106 107 108 109 110 111 100 101 102 103 104 105 Answer Release Programming The DSS/72 console (DSS #1 ... DSS #4) is assigned to its extension number in the same manner as before: Terminal Type: FF3 (ExtPort)# 2# (11-14)# where - Panasonic VB42050 | VB42050 User Guide - Page 256
Reply: FF6 7# (1-5)# CONF (15 char.)# Note: If you use the 44-Series DSS/72 for Name and Message assignment, you should use the 44-Series phone for the attendant. The 44-Series DSS/72 operates the same as previous models. Revised April 2000 DBS 824-3.0/3.2-700 A-19 - Panasonic VB42050 | VB42050 User Guide - Page 257
Key Arrangement 44-Series phones only CPC-S/M Version 2.0 and higher Description The keys on the EM/24 unit (VB-44310) are arranged differently from the VB-43310 model. The EM EM/24 keys is shown in Figure 6. Figure 6. EM/24 Unit (VB-44310) keys FF12 FF24 FF11 FF23 FF10 FF22 FF9 FF21 FF8 FF20 - Panasonic VB42050 | VB42050 User Guide - Page 258
Update Programming The terminal type for the EM/24 is specified in the same manner as before: Terminal Type: FF3 (EM/24 ExtPort)# 2# (1-48)# The EM/24 unit is linked to its extension phone in the same manner as before: EM/24 Port Assignment: FF3 (EM/24 ExtPort)# 3# (phone ExtPort)# Operation - Panasonic VB42050 | VB42050 User Guide - Page 259
allow an extension to dial "0+NXX" phone numbers, even if "0-only" dialing is denied. Programming FF7: 1# 18#... Notes: For additional information on programming modifications to Toll Restriction Service, please see Appendix C in Section 400, Programming. A-22 DBS 824-3.0/3.2-700 Revised April - Panasonic VB42050 | VB42050 User Guide - Page 260
Key Telephone Installation Notes Desi Strip Cover The 44-Series Key Telephones are shipped with a thin green protective film over the Desi strip cover. Be sure to remove this film from both sides of the Desi cover before placing the phone in service. Key Telephone Wall Mounting Instructions The - Panasonic VB42050 | VB42050 User Guide - Page 261
A 4. Rotate the desk stand 180°. In this position it doubles as a wall mount bracket. 5. Insert the wall mount bracket into the mounting guides as shown in Figure 8. 6. Slide the wall mount bracket onto the telephone. Figure 8. Inserting the wall mount bracket (rotated desk stand) Step 6 Step - Panasonic VB42050 | VB42050 User Guide - Page 262
Appendix A 2.0 Features Update Revised April 2000 DBS 824-3.0/3.2-700 A-25 - Panasonic VB42050 | VB42050 User Guide - Page 263
2.0 Features Update Appendix A A-26 DBS 824-3.0/3.2-700 Revised April 2000 - Panasonic VB42050 | VB42050 User Guide - Page 264
Support is added for the PanaVOICE Digital Voice Mail system (CPC-M only). All installation and programming procedures for the PanaVOICE Digital Voice Mail system the user dials *73 the first time, the display reads Monitor OFF and the Off-Hook Monitor feature cannot be used. When the user dials - Panasonic VB42050 | VB42050 User Guide - Page 265
3.0 Features Update Appendix B B-2 DBS 824-3.0/3.2-700 Revised April 2000 - Panasonic VB42050 | VB42050 User Guide - Page 266
laws. CPC-M Version 3.1 adds support for the "Call Record" feature available with PanaVOICE™ Voice Mail systems. In addition, several quality 2.1 (Q32136) or later. Description The call record feature allows a user to record a trunk conversation at the press of preassigned Call Record FF - Panasonic VB42050 | VB42050 User Guide - Page 267
hear music-on-hold. • The call record feature is not designed to support multiple-party conversations. Once recording a call, do not attempt to add other stopped, the recording is saved as a separate message. • When the system is in the process of establishing a call recording connection, barge-in - Panasonic VB42050 | VB42050 User Guide - Page 268
operation 2-13 one-touch voice mail transfer 2-14 station lockout code assignment 2-17 system time and date control 2-18 text assignment 2-7 traffic measurement 2-20 walking class of service confirmation 2-22 Auto day mode 1-7 set relocation 1-8 Auto Redial 3-6 Auto-Repeat Dial 3-7 B Background - Panasonic VB42050 | VB42050 User Guide - Page 269
-on DSLT 4-18 key telephone 3-29 SLT 5-19 Centrex/PBX compatibility 1-13 Class of service, station 1-33 CO line key trunk access 3-30 Conference calls DSLT 4-20 key telephone 3-31 SLT 5-20 Coverage groups 3-8 D Date, system 2-18 Day mode, auto 1-7 Delayed ringing key telephone 3-33 Dial Auto-Repeat - Panasonic VB42050 | VB42050 User Guide - Page 270
H Handsfree answerback 3-42 operation 3-43 Headset operation attendant 2-13 key telephone 3-43 Hold DSLT 4-9 exclusive 3-14 key telephone 3-14 SLT 5-10 system 3-15 Hunt Groups longest idle 1-34 Hunt groups all versions 1-34 distributed 1-34 longest idle 1-34 terminal 1-34 Hunting priority for VAUs - Panasonic VB42050 | VB42050 User Guide - Page 271
speed dialing 3-75 station lockout 3-81 system hold 3-15 system speed dialing 3-78 trunk-to-trunk idle hunting 1-34 M Maintenance remote 1-31 remote programming mode 1-31 Meet-me answer DSLT 4-25 key 1-24 N Naming trunks 1-41 Night mode 1-25 service 1-25 Non-appearing outside lines 3-58 O Offhook - Panasonic VB42050 | VB42050 User Guide - Page 272
Reminder call DSLT 4-30 key telephone 3-72 Remote maintenance 1-31 programming mode 1-31 Ringing delayed 3-33 distinctive 1-17 line preference 3-73 30 pooled trunk access 5-29 screened transfer 5-15 speed dialing 5-30 system speed dialing 5-31 SMDR 1-37 Speed dialing attendant assignment of 2-3 DSLT - Panasonic VB42050 | VB42050 User Guide - Page 273
SLT 5-31 time and date control 2-18 System features 1-1 account codes 1-3 answer supervision for remote maintenance 1-31 remote programming mode 1-31 SMDR 1-37 station class of service 1-33 station hunting assignment 1-45 VB-44225 A-1 Verified account codes 1-4 Voice announce unit I-6 DBS - Panasonic VB42050 | VB42050 User Guide - Page 274
Section 700 - Operation Index see "VAU" 1-45 Voice Mail B-1 Voice mail answer supervision 1-6 call forward ID 1-12 ringing 1-44 W Walking COS confirmation 2-22 TRS class of service 1-46 Revised April 2000 DBS 824-3.0/3.2-700 I-7
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 |
 |
Section 700
Feature
Operation
Panasonic
a
(Applies to CPC-S Version 3.0
and CPC-M Version 3.2)
DBS 824
Version 3.0/3.2
Issued April 2000
Doc. No. 550X03601A