Ricoh Aficio MP C3000 Security Guide - Page 176

Machine Cannot Be Operated

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Authentication Does Not Work Properly Machine Cannot Be Operated If the following conditions arise while users are operating the machine, provide instructions on how to deal with them. Condition Cause Solution Cannot print using the printer User authentication has been driver or connect using the rejected. TWAIN driver. Enter the login user name and login password in the printer driver. If using Windows authentication or , LDAP Authentication, or Integration Server Authentication, inquire the network administrator for the user name and login name. If using basic authentication, inquire the user administrator. The encryption key specified in the driver does not match the machine's driver encryption key. Specify the driver encryption key registered in the machine. See p.136 "Driver Encryption Key". Cannot authenticate using the Another user is logging on to Wait for the user to log off. TWAIN driver. the machine. 7 Authentication is taking time Make sure the LDAP server because of operating condi- setting is correct. tions. Make sure the network set- tings are correct. Authentication is not possible Wait until editing of the adwhile the machine is editing dress book data is complete. the address book data. After starting [User Management Tool] or [Address Management Tool] in SmartDeviceMonitor for Admin and entering the correct login user name and password, a message appears to notify that an incorrect password has been entered. Cannot log on to the machine using [Document Server : Authentication/Encryption] in DeskTopBinder. "Restrict Simple Encryption" Set "Restrict Simple Encryp- is not set correctly. Alterna- tion" to [On]. Alternatively, tively, [SSL/TLS] has been ena- enable [SSL/TLS], install the bled although the required server certificate in the ma- certificate is not installed in chine, and then install the cer- the computer. tificate in the computer. Reference See p.155 "Restrict Use of Simple Encryption". See p.145 "Setting the SSL / TLS Encryption Mode". Cannot access the machine using ScanRouter EX Professional V3 / ScanRouter EX Enterprise V2. 167

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Authentication Does Not Work Properly
167
7
Machine Cannot Be Operated
If the following conditions arise while users are operating the machine, provide
instructions on how to deal with them.
Condition
Cause
Solution
Cannot print using the printer
driver or connect using the
TWAIN driver.
User authentication has been
rejected.
Enter the login user name and
login password in the printer
driver.
If using Windows authentica-
tion or , LDAP Authentica-
tion, or Integration Server
Authentication, inquire the
network administrator for the
user name and login name.
If using basic authentication,
inquire the user administra-
tor.
The encryption key specified
in the driver does not match
the machine’s driver encryp-
tion key.
Specify the driver encryption
key registered in the machine.
See p.136 “Driver Encryption
Key”.
Cannot authenticate using the
TWAIN driver.
Another user is logging on to
the machine.
Wait for the user to log off.
Authentication is taking time
because of operating condi-
tions.
Make sure the LDAP server
setting is correct.
Make sure the network set-
tings are correct.
Authentication is not possible
while the machine is editing
the address book data.
Wait until editing of the ad-
dress book data is complete.
After starting
[
User Manage-
ment Tool
]
or
[
Address Manage-
ment Tool
]
in
SmartDeviceMonitor for Ad-
min and entering the correct
login user name and pass-
word, a message appears to
notify that an incorrect pass-
word has been entered.
"Restrict Simple Encryption"
is not set correctly. Alterna-
tively,
[
SSL/TLS
]
has been ena-
bled although the required
certificate is not installed in
the computer.
Set "Restrict Simple Encryp-
tion" to
[
On
]
. Alternatively,
enable
[
SSL/TLS
]
, install the
server certificate in the ma-
chine, and then install the cer-
tificate in the computer.
Reference
See p.155 “Restrict Use of
Simple Encryption”.
See p.145 “Setting the SSL
/ TLS Encryption Mode”.
Cannot log on to the machine
using
[
Document Server : Au-
thentication/Encryption
]
in
DeskTopBinder.
Cannot access the machine us-
ing ScanRouter EX Profes-
sional V3 / ScanRouter EX
Enterprise V2.