Xerox 6250N Service Manual - Page 175

Media Jams and the Paper Path Media-Based Problems 1. Check that the correct type of media is being used; for the correct media types and weights, see "Printer Specifications" on page 1-11. The customer should be using a quality laser printer paper. The printer may have trouble picking slickfinish paper. 2. Only Phaser 25-Series Premium Transparency Film can be used in this printer. 3. Inspect the paper for bent, torn, or folded corners. 4. Check the paper path for obstructions or debris. 5. Ensure that the correct media type is set in the front panel. 6. Ensure that the paper guides are set correctly. 7. Ensure that the media is a supported type for the tray. See "Media and Tray Specifications" on page 1-14, for the correct media types, sizes and weights for each tray. 8. Load a fresh ream of paper in the tray. Multiple-Sheet Pick 1. Ensure that the paper is in good condition and appropriate for a laser printer; quality office laser printer paper works best. 2. Ensure that the printer is printing within its environmental specifications by using the Printer Status Page. 3. Remove the tray and remove, fan, and reload the media. Ensure that the guides are securely against the paper and the tray has not been over filled. 4. Try loading paper from a fresh ream, fan the paper, and then insert into the tray or flip existing paper over. 5. Check the tray's retard roller for damage. 6. Clean the pick rollers with a clean, dry, lint-free wipe. 7. Replace the paper pick rollers. 8. Replace the paper tray. Mis-Pick 1. Check that the correct type of media for the tray is being used and the paper guides are set correctly. 2. Remove, fan, and reload the media. Ensure that the tray has not been over filled. 3. Try loading paper from a fresh ream, fan the paper, and then insert into the tray or flip existing paper over. 4. Clean the pick rollers with a clean, dry, lint-free wipe. 5. Troubleshoot the paper pick roller assembly. 4-14 Phaser 6250 Color Laser Printer Service Manual