Xerox 6250N Service Manual - Page 178
Operating System and Application Problems, Macintosh printing problems
UPC - 095205770407
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Operating System and Application Problems Print an internal test print from the printer's front panel to ensure the problem is not printer related. See "Print Engine Test Print" on page 5-9. Troubleshooting tips and additional information are also available on the Xerox web site at: www.xerox.com/ office/support. Information on software and other problems is available on the InfoSMART web site at: www.xerox.com/office/infosmart. Macintosh printing problems Image never prints Note The following steps are for diagnosing a networked printer running Mac OSX 10.2.6 or later, and assume that CentreWare® access is enabled. If you are using Mac OSX 10, but an earlier version than 10.2.6, upgrade first. 1. Cycle power to the printer Off and On and try printing again. 2. Determine the printer IP from the front panel or startup page. Return the front panel to the initial menu, and check to make sure it indicates "Ready to Print". If it does not indicate "Ready to Print", correct that first. 3. Make sure you can connect to the printer via network from the host: Open a safari or internet explorer window to the printer IP address. Once you have established basic network connectivity, proceed to Step 4. a. If you can not see the CentreWare IS page from the printer CWIS web server, the printer may be off, on a different network, or the host is not networked correctly. Try Steps b through f to correct the problem. If you make any changes to the network, try printing the job again. b. Open System Preferences, select Network, and select the TCP/IP tab. Make sure you have a valid IP address. The IP address for the host must be on the same subnet as the printer (the test in Step e can determine if subnet is set correctly). Correct the settings and retry if needed. c. If you are on a network with a proxy server, ensure the local connections are excluded from the proxy. Check System Preferences, Proxies tab - in the Bypass proxy settings for these Hosts and Domains, to ensure the local network devices are excluded from proxy redirection. For example: If you open Safari to the printer IP, and get an error message similar to "Error - the request item could not be loaded by the proxy.", you are probably accessing the proxy server for a local address. This is incorrect. d. Open the Terminal tool, and select New Window. Once you have a prompt, try network connectivity using the Ping command. For example: ping 13.62.70.112 will check for echo replies from the printer with that IP address. General Troubleshooting 4-17