Xerox 6250N Service Manual - Page 180

Windows printing problems Image never prints 1. Try printing a test page from the printer driver's properties dialog box. 2. Try printing from another application. 3. Try printing to another network/PostScript printer. 4. Try printing from another computer. 5. If the error returns, turn ON the PostScript error handler through the front panel PostScript Error Info in the Support menu, or CentreWare IS and print the document again. Take note of the information on the error page that just printed. Network Problems The Phaser 6250 printer maintains six logs in memory detailing network functions. The logs contain TCP/IP, NetWare, and AppleTalk initialization and runtime events. The logs can also be accessed remotely via CentreWare IS. The logs list events chronologically. The log is limited in length; when the log is full the printer stops recording data to the log. The logs are stored on the Hard Drive so only new data is stored each time the printer's power is cycled. There is a Connection Setup Page, Configuration Page, and a network reset available for troubleshooting Network problems. To print an Start Log, Runtime Log or Configuration Page: 1. Enter normal 'Customer Mode'. From the main menu, highlight Printer Setup menu for the Configuration Page or Troubleshooting menu for the logs and press OK. 1. Highlight Configuration Page on the Printer Setup menu and press OK, the Configuration Page will print. Or scroll to highlight Network Log Pages on the Troubleshooting menu and press OK. 2. Highlight the appropriate menu item from the list and select OK. 3. The selected log page will print. General Troubleshooting 4-19