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Brother International MFC 7440N Users Manual - English - Page 108

Telephone line or connections, Sending faxes, Handling incoming calls, Difficulties, Suggestions

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Telephone line or connections Difficulties Dialing does not work. The machine does not answer when called. Suggestions Check for a dial tone. Change Tone/Pulse setting. (See the Quick Setup Guide.) (Canada only) Check all line cord connections. Check that the machine is plugged in and switched on. Send a manual fax by pressing Hook or by lifting the handset of an external telephone and dialing the number. Wait to hear fax receiving tones before pressing Start. Make sure the machine is in the correct receive mode for your setup. (See Receiving a fax on page 39.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. If you do not hear ringing when you call your machine, ask your telephone company to check the line. Sending faxes Difficulties Poor sending quality. Transmission Verification Report says 'RESULT:NG'. Vertical black lines when sending. Suggestions Try changing your resolution to Fine or S.Fine. Make a copy to check your machine's scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner glass on page 119.) There is probably temporary noise or static on the line. Try sending the fax again. If you are sending a PC Fax message and get 'RESULT:NG' on the Transmission Verification Report, your machine may be out of memory. To free up extra memory, you can turn off fax storage (see Turning off remote fax options on page 60), print fax messages in memory (see Printing a fax from the memory on page 43) or cancel a delayed fax or polling job (see Checking and canceling waiting jobs on page 38). If the problem continues, ask the telephone company to check your telephone line. If you often get transmission errors due to possible interference on the telephone line, try changing the Compatibility setting to Basic(for VoIP)(For MFC-7840W, Normal or Basic(for VoIP)). (See Telephone line interference on page 106.) Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip. (See Cleaning the scanner glass on page 119.) Handling incoming calls Difficulties Suggestions The machine 'Hears' a voice as a CNG Tone. If Easy Receive is set to on, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones. Deactivate the machine by pressing Stop/Exit. Try avoiding this problem by turning Easy Receive to off. (See Easy receive on page 42.) Sending a Fax Call to the machine. If you answered on an external or extension telephone, press your Fax Receive Code [default setting is (l 51)]. When your machine answers, hang up. 94

Section	Page
USER’S GUIDE MFC-7440N MFC-7840W	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties(USA and Canada)	5
Compilation and Publication Notice	5
Brother® One-Year Limited Warranty and Replacement Service(USA Only)	6
BROTHER MULTIFUNCTION CENTER / FAX MACHINELIMITED WARRANTY(Canada only)	8
Table of Contents	9
Section I: General	15
1 General information	16
Using the documentation	16
Symbols and conventions used in the documentation	16
Accessing the Software User’s Guide and Network User’s Guide	16
Viewing documentation	16
Viewing documentation (Windows®)	16
How to find scanning instructions	17
Software User's Guide:	17
ScanSoft™ PaperPort™ 11SE with OCR How-to-Guides:	17
Viewing documentation (Macintosh®)	18
How to find scanning instructions	18
Software User's Guide:	18
Presto!® PageManager® User's Guide:	18
Accessing Brother support (for Windows®)	19
Control panel overview	20
2 Loading paper and documents	22
Loading paper and print media	22
Loading paper in the paper tray	22
Printing on plain paper, recycled paper or transparencies from the paper tray	22
Loading paper in the manual feed slot	24
Printing on plain paper, recycled paper or transparencies from the manual feed slot	24
Printing on thick paper, bond paper, labels and envelopes	25
Unprintable area	27
Unprintable area for copies	27
Unprintable area when printing from a computer	27
Acceptable paper and other print media	28
Recommended paper and print media	28
Type and size of paper	28
Standard paper tray	28
Manual feed slot	28
Paper capacity of the paper trays	29
Recommended paper specifications	29
Handling and using special paper	29
Types of paper to avoid	30
Envelopes	30
Types of envelopes to avoid	31
Labels	32
Types of labels to avoid	32
Loading documents	32
Using the automatic document feeder (ADF)	32
Recommended environment	32
Using the scanner glass	33
3 General setup	34
Mode timer	34
Paper settings	34
Paper type	34
Paper size	34
Volume settings	35
Ring volume	35
Beeper volume	35
Speaker volume	35
Automatic daylight savings time	36
Ecology features	36
Toner save	36
Sleep time	36
LCD contrast	36
Dial prefix	37
Setting up the prefix number	37
Changing the prefix number	37
4 Security features	38
Security	38
TX lock (MFC-7440N only)	38
Setting up the password	38
Changing the TX lock password	38
Secure function lock (MFC-7840W only)	39
Setting the password for the administrator	39
Changing the password for the administrator	39
Setting up the public user	40
Setting up restricted users	40
Turning secure function lock on/off	41
Turning secure function lock on	41
Turning secure function lock off	41
Switching users	41
Setting lock	42
Setting up the password	42
Changing your setting lock password	42
Turning setting lock on/off	42
Turning setting lock on	42
Turning setting lock off	42
Restricting dialing	43
Dial pad restriction	43
One touch restriction	43
Speed dial restriction	43
Section II: Fax	45
5 Sending a fax	46
How to fax	46
Entering fax mode	46
Sending a fax from the ADF	46
Sending a fax from the scanner glass	46
Canceling a fax in progress	47
Broadcasting	47
Canceling a broadcast in progress	47
Additional sending operations	48
Sending faxes using multiple settings	48
Electronic cover page	48
Composing your own comments	48
Send a cover page for the next fax	48
Send a cover page for all faxes	49
Using a printed cover page	49
Contrast	49
Changing fax resolution	50
To change the fax resolution for the next fax	50
To change the default fax resolution	50
Dual access	50
Real time transmission	50
Sending in real time for all faxes	51
Sending in real time for the next fax only	51
Overseas mode	51
Delayed fax	51
Delayed batch transmission	51
Checking and canceling waiting jobs	52
Sending a fax manually	52
Manual transmission	52
Sending a fax at the end of a conversation	52
Out of memory message	52
6 Receiving a fax	53
Choose the correct Receive Mode	53
Using receive modes	54
Fax Only	54
Fax/Tel	54
Manual	54
External TAD	54
Receive mode settings	55
Ring delay	55
F/T ring time (Fax/Tel mode only)	55
Easy receive	56
Setting the print density	56
Additional receiving operations	57
Printing a reduced incoming fax	57
Setting the fax receive stamp	57
Receiving a fax at the end of a conversation	57
Printing a fax from the memory	57
7 Telephone services and external devices	58
Telephone line services	58
Voice Mail	58
Distinctive Ring	58
What does your telephone company’s ‘Distinctive Ring’ do?	59
What does Brother’s ‘distinctive ring’ do?	59
Do you have Voice Mail?	59
Before you choose the ring pattern to register	59
Registering the distinctive ring pattern Very important!	60
Turning off distinctive ring	60
Caller ID	60
Viewing the Caller ID List	61
Printing the Caller ID List	61
Connecting an external TAD (telephone answering device)	61
Connections	62
Recording an outgoing message (OGM)	62
Special line considerations	62
Roll over telephone lines	62
Two-line telephone system	63
Converting telephone wall outlets	63
Installing machine, external two-line TAD and two-line telephone	63
Multi-line connections (PBX)	64
External and extension telephones	64
Operation from extension telephones	64
If you answer a call and no one is on the line:	64
For Fax/Tel mode only	64
Connecting an external or extension telephone	65
Using a non-Brother cordless external handset	65
Using remote codes	65
Fax Receive Code	65
Telephone Answer Code	65
Changing the remote codes	65
8 Dialing and storing numbers	66
How to dial	66
Manual dialing	66
One touch dialing	66
Speed dialing	66
Search	67
Fax redial	67
Storing numbers	67
Storing a pause	67
Storing one touch dial numbers	67
Storing speed dial numbers	68
Changing one touch and speed dial numbers	68
Setting up groups for broadcasting	69
Dialing access codes and credit card numbers	70
Pause	70
Tone or pulse (Canada only)	70
9 Remote fax options	71
Fax forwarding	71
Paging	72
Fax storage	72
PC fax receive	73
Changing remote fax options	74
Turning off remote fax options	74
Remote retrieval	75
Setting a remote access code	75
Using your remote access code	75
Retrieving fax messages	76
Changing the fax forwarding number	76
Remote fax commands	77
10 Polling	78
Polling receive	78
Sequential polling	78
Polled transmit	79
Setup for polled transmit	79
11 Printing reports	80
Fax reports	80
Transmission verification report	80
Fax journal	80
Reports	81
How to print a report	81
Section III: Copy	83
12 Making copies	84
How to copy	84
Entering copy mode	84
Making a single copy	84
Making multiple copies	84
Stop copying	84
Copy options (temporary settings)	85
Enlarging or reducing the image copied	85
Using the Options key	86
Improving copy quality	87
Sorting copies using the ADF	87
Adjusting contrast	88
Contrast	88
Making N in 1 copies (page layout)	88
Important	88
If you are copying from the ADF:	89
If you are copying from the scanner glass:	89
Out of memory message	89
Section IV: Software	91
13 Software and Network features	92
How to read HTML User’s Guide	92
For Windows®	92
For Macintosh®	93
Section V: Appendixes	95
A Safety and legal	96
Choosing a location	96
To use the machine safely	97
Important information	100
Standard telephone and FCC notices	100
Important	102
Important-about the interface cable	102
Industry Canada Compliance Statement (Canada only)	102
Disconnect device	102
LAN connection	102
International ENERGY STAR® Compliance Statement	103
Laser safety	103
FDA regulations	103
Important safety instructions	104
Trademarks	106
B Troubleshooting and routine maintenance	107
Troubleshooting	107
If you are having difficulty with your machine	107
Improving the print quality	114
Setting dial tone detection	119
Telephone line interference	120
Error and maintenance messages	121
Transferring your faxes or Fax Journal report	125
Transferring faxes to another fax machine	126
Transferring faxes to your PC	126
Transferring Fax Journal report to another fax machine	126
Document jams	127
Document is jammed in the top of the ADF unit	127
Document is jammed under the document cover	127
Document is jammed at the output tray	127
Paper jams	128
Paper is jammed inside the machine	128
Paper is jammed at the back of the machine	130
Paper is jammed inside the drum unit and toner cartridge assembly	131
Routine maintenance	132
Cleaning the outside of the machine	132
Cleaning the scanner glass	133
Cleaning the laser scanner window	134
Cleaning the corona wire	136
Cleaning the drum unit	137
Replacing the consumable items	140
Replacing a toner cartridge	140
Replacing the drum unit	144
Machine information	146
Checking the serial number	146
Checking the page counters	146
Checking the Drum life	147
Packing and shipping the machine	147
C Menu and features	149
On-screen programming	149
Menu table	149
Memory storage	149
Menu keys	149
How to access the menu mode	150
Menu table	151
Entering text	164
D Specifications	165
General	165
Print media	167
Fax	168
Copy	170
Scan	171
Print	172
Interfaces	172
Computer requirements	173
Consumable items	175
Ethernet wired network	176
Ethernet wireless network (MFC-7840W only)	177
Authentication and encryption for wireless users only	178
Authentication method	178
Encryption methods	178
Network key	178
Wi-Fi Alliance certification	179
Wireless one-push configuration	180
E Glossary	181
Index	185

Match case Limit results 1 per page

Telephone line or connections

Difficulties

Suggestions

Dialing does not work.

Check for a dial tone.

Change

Tone/Pulse

setting. (See

the Quick Setup Guide

.) (Canada only)

Check all line cord connections.

Check that the machine is plugged in and switched on.

Send a manual fax by pressing

Hook

or by lifting the handset of an external

telephone and dialing the number. Wait to hear fax receiving tones before

pressing

Start

The machine does not answer

when called.

Make sure the machine is in the correct receive mode for your setup. (See

Receiving a fax

on page 39.) Check for a dial tone. If possible, call your machine

to hear it answer. If there is still no answer, check the telephone line cord

connection. If you do not hear ringing when you call your machine, ask your

telephone company to check the line.

Sending faxes

Difficulties

Suggestions

Poor sending quality.

Try changing your resolution to

Fine

S.Fine

. Make a copy to check your

machine’s scanner operation. If the copy quality is not good, clean the scanner.

(See

Cleaning the scanner glass

on page 119.)

Transmission Verification Report

says ‘RESULT:NG’.

There is probably temporary noise or static on the line. Try sending the fax again.

If you are sending a PC Fax message and get ‘RESULT:NG’ on the Transmission

Verification Report, your machine may be out of memory. To free up extra

memory, you can turn off fax storage (see

Turning off remote fax options

on page 60), print fax messages in memory (see

Printing a fax from the memory

on page 43) or cancel a delayed fax or polling job (see

Checking and canceling

waiting jobs

on page 38). If the problem continues, ask the telephone company to

check your telephone line.

If you often get transmission errors due to possible interference on the telephone

line, try changing the Compatibility setting to

Basic(for VoIP)

(For

MFC-7840W,

Normal

Basic(for VoIP)

). (See

Telephone line interference

on page 106.)

Vertical black lines when sending.

Black vertical lines on faxes you send are typically caused by dirt or correction fluid

on the glass strip. (See

Cleaning the scanner glass

on page 119.)

Handling incoming calls

Difficulties

Suggestions

The machine ‘Hears’ a voice as a

CNG Tone.

If Easy Receive is set to on, your machine is more sensitive to sounds. It may

mistakenly interpret certain voices or music on the line as a fax machine calling

and respond with fax receiving tones. Deactivate the machine by pressing

Stop/Exit

. Try avoiding this problem by turning Easy Receive to off. (See

Easy

receive

on page 42.)

Sending a Fax Call to the machine.

If you answered on an external or extension telephone, press your Fax Receive

Code [default setting is (

51)]. When your machine answers, hang up.