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Brother International MFC 9120CN Users Manual - English - Page 145

Scanning difficulties, Software difficulties, Paper handling difficulties - printer manual

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Troubleshooting and routine maintenance Printing difficulties (continued) Difficulties Suggestions The headers or footers appear when the document displays on the screen but they do not show up when it is printed. There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this. (See Unprintable area on page 17.) The machine is not printing or has Press Job Cancel. stopped printing. As the machine cancels the job and clears it from the memory it may produce an C incomplete printout. Scanning difficulties Difficulties TWAIN errors appear while scanning. OCR does not work. Network scanning does not work. Cannot scan. Suggestions Make sure that the Brother TWAIN driver is chosen as the primary source. In PaperPort™ 11SE, click File, Scan or Get Photo and choose the Brother TWAIN driver. Try increasing the scanning resolution. See Network difficulties on page 130. (For MFC-9320CW only) Contact your administrator to check your Secure Function Lock Settings. Software difficulties Difficulties Cannot install software or print. Cannot perform '2 in 1' or '4 in 1' printing. The machine does not print from Adobe® Illustrator®. Suggestions Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software. Check that the paper size setting in the application and in the printer driver are the same. Try to reduce the print resolution. (See Advanced tab in the Software User's Guide on the CD-ROM.) Paper handling difficulties Difficulties The machine does not load paper. The LCD shows No Paper or a Paper Jam message. The machine does not feed paper from the manual feed slot. Suggestions „ If there is no paper, load a new stack of paper into the paper tray. „ If there is paper in the paper tray, make sure it is straight. If the paper is curled, you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray. „ Reduce the amount of paper in the paper tray, and then try again. „ Make sure that manual feed mode is not chosen in the printer driver. „ Clean the paper pick-up roller. See Cleaning the paper pick-up rollers on page 163. „ If the LCD shows the Paper Jam message and you still have a problem, see Paper jams on page 149. „ Make sure that Manual is chosen in the printer driver. „ Make sure the paper or print media is loaded properly in the manual feed slot. See Loading paper in the manual feed slot on page 13. 129

Section	Page
USER’S GUIDE MFC-9120CN MFC-9320CW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® Digital Color One-Year Limited Warranty and Replacement Service (USA Only)	6
BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY (Canada only)	8
Table of Contents	9
Section I: General	17
1 General information	18
Using the documentation	18
Symbols and conventions used in the documentation	18
Accessing the Software User’s Guide and Network User’s Guide	19
Viewing documentation	19
Viewing documentation (Windows®)	19
How to find scanning instructions	20
Software User’s Guide:	20
ScanSoft™ PaperPort™ 11SE with OCR How-to-Guides:	20
How to find Network setup instructions	20
Viewing documentation (Macintosh)	20
How to find scanning instructions	21
Software User’s Guide:	21
Presto! PageManager User’s Guide:	21
How to find Network setup instructions	21
Accessing Brother support (Windows®)	21
Control panel overview	22
Data LED indications	26
2 Loading paper and documents	27
Loading paper and print media	27
Loading paper in the standard paper tray	27
Printing on plain paper, thin paper or recycled paper from the paper tray	27
Loading paper in the manual feed slot	29
Printing on plain paper, recycled paper or bond paper from the manual feed slot	29
Printing on thick paper, labels, envelopes or small paper	30
Unprintable area	33
Unprintable area for faxes and copies	33
Unprintable area when printing from a computer	33
Acceptable paper and other print media	34
Recommended paper and print media	34
Type and size of paper	34
Standard paper tray	34
Manual feed slot	34
The name for the paper trays in the printer driver in this Guide are as follows:	34
Paper capacity of the paper trays	35
Recommended paper specifications	35
Handling and using special paper	36
Types of paper to avoid	36
Envelopes	37
Types of envelopes to avoid	37
Labels	38
Types of labels to avoid	38
Loading documents	39
Using the automatic document feeder (ADF)	39
Recommended environment	39
Using the scanner glass	40
3 General Setup	41
Mode Timer	41
Paper settings	41
Paper Type	41
Paper Size	41
Volume settings	42
Ring volume	42
Beeper volume	42
Speaker volume	42
Automatic daylight savings time	43
Ecology features	43
Toner Save	43
Sleep Time	43
LCD Contrast	44
Dial Prefix	44
Setting up the prefix number	44
Changing the prefix number	44
4 Security features	45
Secure Function Lock 2.0 (MFC-9320CW only)	45
Setting the password for the administrator	45
Changing the password for the administrator	46
Setting up the public user mode	46
Setting up restricted users	47
Turning Secure Function Lock on/off	47
Switching Users	48
Memory Security (MFC-9120CN only)	48
Setting up the password	49
Changing your memory security password	49
Turning memory security on/off	49
Setting Lock	50
Setting up the password	50
Changing your Setting Lock password	50
Turning Setting Lock on/off	51
Restricting dialing	51
Dial pad restriction	51
One Touch restriction	51
Speed Dial restriction	52
Section II: Fax	53
5 Sending a fax	54
How to fax	54
Entering fax mode	54
Sending a fax from the ADF	54
Sending a fax from the scanner glass	54
Faxing A4 size documents from the scanner glass	55
Canceling a fax in progress	55
Broadcasting (black & white only)	55
Canceling a Broadcast in progress	56
Additional sending operations	56
Sending faxes using multiple settings	56
Electronic cover page (black & white only)	57
Composing your own comments	57
Send a cover page for the next fax	57
Send a cover page for all faxes	58
Using a printed cover page	58
Contrast	58
Changing Fax Resolution	58
To change the Fax Resolution setting for the next fax	58
To change the default Fax Resolution setting	59
Dual access (black & white only)	59
Real Time Transmission	59
Sending in real time for all faxes	60
Sending in real time for the next fax only	60
Overseas Mode	60
Delayed Fax (black & white only)	60
Delayed batch transmission (black & white only)	60
Checking and canceling waiting jobs	61
Sending a fax manually	61
Manual transmission	61
Sending a fax at the end of a conversation	61
Out of memory message	61
6 Receiving a fax	62
Choose the correct Receive Mode	62
Using receive modes	64
Fax Only	64
Fax/Tel	64
Manual	64
External TAD	64
Receive Mode settings	65
Ring Delay	65
F/T Ring Time (Fax/Tel mode only)	65
Easy Receive	66
If Easy Receive is On:	66
If Easy Receive is Off:	66
Setting the Print Density	66
Additional receiving operations	67
Printing a reduced incoming fax	67
Setting the Fax Receive Stamp (black & white only)	67
Receiving a fax at the end of a conversation	67
Printing a fax from the memory	68
Receiving faxes into memory when the paper tray is empty (black & white only)	68
7 Telephone services and external devices	69
Telephone line services	69
Voice Mail	69
Distinctive Ring	70
What does your telephone company’s ‘Distinctive Ring’ do?	70
What does Brother’s ‘distinctive ring’ do?	70
Do you have Voice Mail?	70
Before you choose the ring pattern to register	71
Registering the distinctive ring pattern Very important!	71
Turning off distinctive ring	72
Caller ID	72
Viewing the Caller ID List	73
Printing the Caller ID List	73
Connecting an external TAD (telephone answering device)	73
Connections	74
Recording an outgoing message (OGM)	74
Special line considerations	75
Roll over telephone lines	75
Two-line telephone system	75
Converting telephone wall outlets	75
Installing machine, external two-line TAD and two-line telephone	75
Multi-line connections (PBX)	76
External and extension telephones	76
Using external and extension telephones	76
Using extension telephones	76
Using an external telephone (Connected to the EXT. jack of the machine)	76
If you answer a call and no one is on the line:	76
For Fax/Tel mode only	77
Connecting an external or extension telephone	77
Using a non-Brother cordless external handset	77
Using Remote Codes	77
Fax Receive Code	77
Telephone Answer Code	77
Changing the Remote Codes	78
8 Dialing and storing numbers	79
How to dial	79
Manual dialing	79
One touch dialing	79
Speed dialing	79
Search	80
Fax redial	80
Storing numbers	80
Storing a pause	80
Storing One Touch Dial numbers	81
Storing Speed Dial numbers	82
Changing One Touch and Speed Dial numbers	84
Setting up Groups for Broadcasting	85
Dialing access codes and credit card numbers	87
Pause	87
Tone or Pulse (Canada only)	87
9 Remote Fax Options (black & white only)	88
Fax Forwarding	88
Paging	89
Fax Storage	89
PC Fax Receive	90
Changing Remote Fax Options	91
Turning off Remote Fax Options	91
Remote retrieval	92
Setting a Remote Access Code	92
Using your Remote Access Code	92
Retrieving fax messages	93
Changing the Fax Forwarding number	93
Remote fax commands	94
10 Polling	95
Polling receive	95
Sequential polling	95
Polled transmit (black & white only)	96
Setup for polled transmit	96
11 Printing reports	97
Fax reports	97
Transmission verification report	97
Fax Journal	98
Reports	98
How to print a report	99
Section III: Copy	101
12 Making copies	102
How to copy	102
Entering copy mode	102
Making a single copy	102
Making multiple copies	102
Stop copying	102
Copy options (temporary settings)	103
Enlarging or reducing the image copied	103
Using the Options key	104
Improving copy quality	105
Sorting copies using the ADF	105
Adjusting Contrast, Color and Brightness	105
Contrast	105
Brightness	106
Color saturation	106
Making N in 1 copies (page layout)	107
If you are copying from the ADF:	107
If you are copying from the scanner glass:	108
Out of memory message	108
Section IV: Direct printing	109
13 Printing photos from a digital camera (MFC-9320CW only)	110
Before using PictBridge	110
PictBridge requirements	110
Using PictBridge	110
Setting your digital camera	110
Printing images	111
DPOF printing	112
Printing images with Secure Function Lock 2.0 enabled (MFC-9320CW only)	112
Connecting a camera as a storage device	114
Understanding the error messages	114
14 Printing data from a USB Flash memory drive (MFC-9320CW only)	115
Supported file formats	115
Creating a PRN or PostScript® 3™ file for direct printing	115
Printing data directly from the USB Flash memory drive (MFC-9320CW only)	116
Printing data directly from the USB flash memory drive with Secure Function Lock 2.0 enabled (MFC-9320CW only)	117
Understanding the error messages	119
Section V: Software	121
15 Software and Network features	122
How to read the HTML User’s Guide	122
Windows®	122
Macintosh	122
Section VI: Appendixes	123
A Safety and legal	124
Choosing a location	124
To use the machine safely	125
Important safety instructions	129
Standard telephone and FCC notices	131
Industry Canada Compliance Statement (Canada only)	133
Disconnect device	133
LAN connection	133
International ENERGY STAR® Qualification Statement	134
Libtiff Copyright and License	135
Trademarks	136
B Options	137
Options	137
Memory board	138
Installing extra memory	138
C Troubleshooting and routine maintenance	140
Troubleshooting	140
If you are having difficulty with your machine	140
Improving the print quality	149
Setting Dial Tone detection	156
Telephone line interference	156
Error and maintenance messages	157
Transferring your faxes or Fax Journal report	163
Transferring faxes to another fax machine	163
Transferring faxes to your PC	163
Transferring Fax Journal report to another fax machine	163
Document jams	164
Document is jammed in the top of the ADF unit	164
Document is jammed under the document cover	164
Document is jammed at the output tray	164
Paper jams	165
Paper is jammed in the Paper Tray	165
Paper is jammed at the output paper tray	166
Paper is jammed at the back of the machine	167
Paper is jammed inside the machine	168
Routine maintenance	170
Cleaning the outside of the machine	170
Cleaning the scanner	171
Cleaning the LED heads	172
Cleaning the corona wires	173
Cleaning the drum unit	175
Cleaning the paper pick-up rollers	179
Calibration	180
Auto Registration	181
Manual Registration	181
Replacing the consumable items	182
Replacing a Toner cartridge	184
Toner Low message	184
Replace Toner message	184
Drum units	189
Drum End Soon messages	190
Replace Drums messages	190
Replacing the drum units	190
Resetting the drum counter	194
Replacing the belt unit	194
Belt End Soon message	194
Replace Belt message	194
Replacing the waste toner box	198
WT Box End Soon message	198
Replace WT Box message	198
Replacing periodic maintenance parts	203
Machine Information	203
Checking the Serial Number	203
Checking the Page Counters	203
Checking the remaining life of parts	204
Reset functions	204
How to reset the machine	205
Packing and shipping the machine	205
D Menu and features	210
On-screen programming	210
Menu table	210
Memory storage	210
Menu keys	210
How to access the menu mode	211
Menu table	212
Entering text	232
E Specifications	234
General	234
Print media	236
Fax	237
Copy	238
Scan	239
Print	240
Interfaces	241
PictBridge (MFC-9320CW)	242
Direct Print feature (MFC-9320CW)	243
Computer requirements	244
Consumable items	245
Ethernet wired network	246
Ethernet wireless network (MFC-9320CW only)	248
Authentication and encryption for wireless users only	250
Authentication method	250
Encryption methods	251
Network key	251
Wireless one-push configuration	252
F Glossary	253
Index	257

Match case Limit results 1 per page

Troubleshooting and routine maintenance

129

The headers or footers appear

when the document displays on the

screen but they do not show up

when it is printed.

There is an unprintable area on the top and bottom of the page. Adjust the top and

bottom margins in your document to allow for this. (See

Unprintable area

on page 17.)

The machine is not printing or has

stopped printing.

Press

Job Cancel

As the machine cancels the job and clears it from the memory it may produce an

incomplete printout.

Scanning difficulties

Difficulties

Suggestions

TWAIN errors appear while

scanning.

Make sure that the Brother TWAIN driver is chosen as the primary source. In

PaperPort™ 11SE, click

File

Scan or Get Photo

and choose the Brother TWAIN

driver.

OCR does not work.

Try increasing the scanning resolution.

Network scanning does not work.

See

Network difficulties

on page 130.

Cannot scan.

(For MFC-9320CW only) Contact your administrator to check your Secure

Function Lock Settings.

Software difficulties

Difficulties

Suggestions

Cannot install software or print.

Run the

Repair MFL-Pro Suite

program on the CD-ROM. This program will repair

and reinstall the software.

Cannot perform ‘2 in 1’ or ‘4 in 1’

printing.

Check that the paper size setting in the application and in the printer driver are the

same.

The machine does not print from

Adobe

Illustrator

Try to reduce the print resolution. (See

Advanced tab

in the

Software User’s Guide

on the CD-ROM.)

Paper handling difficulties

Difficulties

Suggestions

The machine does not load paper.

The LCD shows

No Paper

or a

Paper Jam message.

If there is no paper, load a new stack of paper into the paper tray.

If there is paper in the paper tray, make sure it is straight. If the paper is curled,

you should straighten it. Sometimes it is helpful to remove the paper, turn the

stack over and put it back into the paper tray.

Reduce the amount of paper in the paper tray, and then try again.

Make sure that manual feed mode is not chosen in the printer driver.

Clean the paper pick-up roller. See

Cleaning the paper pick-up rollers

on page 163.

If the LCD shows the Paper Jam message and you still have a problem, see

Paper jams

on page 149.

The machine does not feed paper

from the manual feed slot.

Make sure that

Manual

is chosen in the printer driver.

Make sure the paper or print media is loaded properly in the manual feed slot.

See

Loading paper in the manual feed slot

on page 13.

Printing difficulties (continued)

Difficulties

Suggestions