Cisco 7941G Administration Guide - Page 232

Resolving Startup Problems Chapter 9 Troubleshooting and Maintenance • Creating a New Configuration File, page 9-7 • Checking Network Connectivity, page 9-4 In addition, problems with security may prevent the phone from starting up properly. See the "Troubleshooting Cisco Unified IP Phone Security" section on page 9-12 for more information. Identifying Error Messages As the phone cycles through the startup process, you can access status messages that might provide you with information about the cause of a problem. See the "Status Messages Screen" section on page 7-4 for instructions about accessing status messages and for a list of potential errors, their explanations, and their solutions. Checking Network Connectivity If the network is down between the phone and the TFTP server or Cisco Unified Communications Manager, the phone cannot start up properly. Ensure that the network is currently running. Verifying TFTP Server Settings You can determine the IP address of the TFTP server used by the phone by pressing the Settings button on the phone, choosing Network Configuration, and scrolling to the TFTP Server 1 option. If you have assigned a static IP address to the phone, you must manually enter a setting for the TFTP Server 1 option. See the "Network Configuration Menu" section on page 4-7. If you are using DHCP, the phone obtains the address for the TFTP server from the DHCP server. Check the IP address configured in Option 150. You can also enable the phone to use an alternate TFTP server. Such a setting is particularly useful if the phone was recently moved from a from one location to another. See the "Network Configuration Menu" section on page 4-7 for instructions. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 9-4 OL-14620-01